Robinson Jackson Reviews 230

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the staff to be very helpful, professional, and attentive, often going above and beyond to assist with house sales and purchases. Reviewers frequently highlighted excellent communication, quick responses to questions, and a genuine commitment to keeping them informed throughout the process. Several individuals praised specific team members for their expertise, patience, and ability to make stressful situations feel more manageable. However, some people were dissatisfied with the service, describing it as unprofessional and a waste of time. There were reports of poor communication, unreturned calls, and instances where staff failed to show up for agreed-upon viewings. A few customers also mentioned feeling pressured to use in-house services and experienced a lack of support when issues arose, leading to significant frustration and disappointment.

What people talk about most

Staff

Users describe ambiguous interactions with staff. Many customers praise individual staff members for being... See more

Service

People report ambiguous experiences with service. Many customers express satisfaction, highlighting helpful,... See more

Response time

Customers consistently note ambiguous experiences with response times. While many reviewers praise prompt,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers praise the professionalism,... See more

Based on these reviews

Rated 3 out of 5 stars

Can’t fault the fact they TRIED to sell my flat in Catford - however the market is rubbish and in the end I secured a deal with an investor. The problem lies in that i think the branch manager was ve... See more

Rated 5 out of 5 stars

Robinson Jackson Ebbsfleet helped us through our house sale and onward purchase and we had a great experience. There were a lot of complications but Kerstie, Carol, and the whole team worked really ha... See more

Rated 5 out of 5 stars

I wanted to send a note to express my sincere gratitude for their hard work and expertise in helping me purchase my new home. I know how complex the process can be, but they truly made it feel sea... See more

Rated 5 out of 5 stars

We recently bought our new home through Robinson Michael Jackson and was extremely lucky to have Kay dealing with our case. It was a more complex transaction than normal and came with more than its... See more

Rated 5 out of 5 stars

Amazing service. Our sales progressor was Kay Phillips. Kay always returned calls or replied to emails promptly, nothing was ever too much trouble. Kay was always very patient when expla... See more

Rated 5 out of 5 stars

We recently bought a house through the Belvedere branch of Robinson Jackson. The sales team were very accommodating, showing and reshowing the house to us and their sales negotiators, especially Char... See more

Rated 5 out of 5 stars

All staff very friendly and helpful, kept us informed throughout, which was very helpful as we had not brought or sold for a lot of years. We would recommend using them.

Rated 5 out of 5 stars

I’ve had a fantastic experience working with Chris throughout my home-buying journey. From the very beginning, communication has been excellent — always prompt, clear, and informative. He’s been incre... See more

Rated 5 out of 5 stars

Learna came to do a valuation , , her professionalism and kind friendly manner helped a difficult situation feel so much more relaxed . She came totally prepared with all the relevant paperwork an... See more

Rated 5 out of 5 stars

As a first-time buyer, I honestly couldn't have asked for a better experience than the one I had with Robinson Michael & Jackson Walderslade. From day one, Harry Thomas and Dallas Haley went abo... See more

Rated 5 out of 5 stars

Emma from the Strood branch was very helpful she answered all my questions with a professional approach she was also very helpful could not fault her thankyou again.

Rated 5 out of 5 stars

A viewing with Georgia from Orpington Branch. Extremely knowledgeable about the property. Very kind courteous and friendly. A warm and lovely personality - a great asset to the business and as a re... See more

Rated 5 out of 5 stars

Robinson Jackson have been a very organized and approachable estate agent, with a wide variety of properties in their portfolio. They have worked hard to answer my many questions on multiple propertie... See more

Rated 1 out of 5 stars

Extremely poor service from Robinson Jackson Dartford. I waited to view a property for weeks, calls were unanswered ,and information kept changing. On the day of the confirmed viewing, I was told at t... See more

Rated 1 out of 5 stars

Robinson Michael and Jackson handled the management of my flat in Northfleet for over 2 years. The problems started when I was trying to sell the flat. The tenant was given notice to vacate in October... See more

Rated 1 out of 5 stars

Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever pr... See more

Rated 1 out of 5 stars

The viewings have all gone well and everyone seems happy, but when it comes to making an offer, there's a form that takes quite a bit of time to complete. It seems like only Robinson and Jackson r... See more

Rated 1 out of 5 stars

We’ve had a horrendous experience with Robinson Jackson and would recommend avoiding at all costs. As first time landlords, we have had a serious issue with our tenant (including theft, crime & missed... See more

Rated 5 out of 5 stars

Georgia in the Orpington branch is absolutely lovely. She’s extremely personable, helpful, upbeat and accommodating and as another review implies, a great asset to the company. As I mentioned in anot... See more

Rated 2 out of 5 stars

Awful agents. After giving them specific instruction not to contact a certain family member they went against my wishes and did so causing unnecessary issues and costing me money. One agent left my... See more

Rated 1 out of 5 stars

I had a very bad experience with this agency, I applied for a property, they sent me a rental form, i fill all and transfer holding deposit . 4 days passed and they told me absolutely nothing, then I... See more

Rated 1 out of 5 stars

Despite us already having a mortgage in principle, she repeatedly pressured us to use their in-house mortgage services. She stated that without a mortgage in principle we would not be allowed to view... See more

Rated 1 out of 5 stars

Treated me like I was bothering them by trying to buy a property. All other estate agents in the area were simply more professional and more relaxed.

Rated 1 out of 5 stars

I was looking for a property in Kent and i came across this company online, looked through what was available and in my price range , i called in and i was told i would be contacted back to send in my... See more

Rated 1 out of 5 stars

Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t... See more

Rated 1 out of 5 stars

Went to purchase a house first time told I was a preferred buyer then suddenly seller went with someone else the estate agents involved were not transparent to the point of lying on occasions I do not... See more

Rated 1 out of 5 stars

I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn'... See more

Rated 1 out of 5 stars

EDITED DUE TO RMJ's ATTEMPT TO FLAG/ SILENCE THIS GENUINE REVIEW! Fake Reviews, Unsafe Conditions, Emotional Damage, and Theft – 2 YEARS OF HELL with Robinson Jackson My experience w... See more

Rated 1 out of 5 stars

I had a difficult experience with the Belvedere branch. I found a buyer with them, and my house was taken off the market at the end of March 2024 while the mor... See more

Rated 1 out of 5 stars

I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolute... See more

Rated 1 out of 5 stars

Worst ever service I have received from any organisation. Pure incompetence, to say the least. Rented a property with them and at move in, property was at best filthy. This was after they lied during... See more


Company details

  1. Real Estate Agents

Written by the company

Robinson Jackson is one of the South East's largest estate agents - based on the number of properties sold over the last 25 years. Every year we are trusted by 1,000s of clients to achieve the best price for their property. If you're thinking of buying or selling a property or are just curious about your property's value, we are here to help seven days a week. We can also help with renting or buy-to-let investments. For expert advice from friendly staff who genuinely want to help you move, contact us seven days a week.


Contact info

3.3

Average

TrustScore 3.5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a great experience of…

I have had a great experience of purchasing a property through Robinson Michael and Jackson. I would always recommend their services, regardless of whether you are buying or selling, the whole process was nowhere near as stressful as I had initially imagined which is a credit to the staff at the branch - including Tammy who has been fantastic!

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

45% bad reviews. Says it all.

In looking through the reviews of Robinson Jackson I would agree with many ot the adjectives applied to them by previous reviewers:
Rude
Deceitful
Cheats
Dishonest
I would add a few more of the Bexley Branch
Incompetent
Overall a dreadful experience which has put me off selling my property.
I am taking them to the Ombudsman - for what it’s worth. Disgusting company!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Robinson Jackson Bexleyheath

Robinson Jackson Bexleyheath
Sold our house within a couple of months. From going on the market to completion day we found the team very professional & helpful. The progression team were excellent.

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much Scott @ Welling…

Thank you so much, Scott @ Welling Robinson Jackson! Your support has been incredible. We are forever grateful that we completed on our forever home. Highly recommend. Thanks again! 😁 x

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Glad we chose RMJ

We bought the house 20 years ago from RMJ and decided to sell with them after evaluating several agents and online companies. Was impressed from the beginning with their understanding of the market and the confidence they gave on the pricing, marketing. House was sold after two weeks on the market at the higher end of the pricing bracket.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant team and amazing job

Brilliant team and amazing job. They have been so helpful and very professional. Great communication and supporting throughout the sale and purchase. This is my second time using their service and would definitely recommend to others! Biggest thank you to all of the team !

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

I would like to recommend…

I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company

April 22, 2024
Unprompted review
Rated 1 out of 5 stars

Anyone that’s considering renting with…

Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely unethical practices

Highly unethical company, will employ utterly scummy lowlife tactics. Please take my advice and avoid at all costs. Not only are they bad at their job and what they do, but when they inevitably fail they will attempt to find any other amoral method to extract their misbegotten gains. Extremely stressful experience, losing sleep because of these clowns.

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Incredibly incompetent

Incredibly incompetent, pushy and unprofessional. Unfortunately got involved with them on a house sale, which thanks to their poor communication resulted in additional expenses for us. Avoid at all costs!!

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Strood Branch, Highly recommended

recently sold and purchased with Robinson in Strood - What a team. Can not fault them in anyway. Our journey started with Reece the branch manager who was brilliant from the get go. it was tricky transaction, with multiple properties involved including the sale of my parent property, but they got it all done with Ease. Charley and Jade in processing were incredible, updating ourselves and our buyers constantly and even dealing with all our solicitors in great depth. I could not recommend this branch more if I tried.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service !!!!

Recently used Robinson Jackson for the sale our my parents bungalow. From start to finish was really happy with their service, but also support in the process.

Would highly recommend this estate agent for anyone buying or selling a property.

March 29, 2024
Unprompted review
Rated 1 out of 5 stars

Horrified that Michael Robinson and…

Horrified that Michael Robinson and Jackson gravesend branch, insisted on seeing our financial situation, and copies of our mortgage offer just to get a first viewing of any of their clients property's, do they not recognise that we are the customer and we pay their salaries, very unhelpful, will go to other more friendly estate agencies and will strongly advise anyone to use a different agent.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

My daughter and her partner are ready with a mortgage and have tried to arrange 3 viewings with R&J through their website with no response - poor service

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Rainham/Chatham - Aviod, try other Estate agents

Until your property is rented by RMJ, its a OK.
Trouble starts when the Tenants stop paying rent, You as landlord has to chase RMJ for rent. No one from RMJ will contact you to give you update. Don't bother calling RMJ - Credit controller never answer the phone(I mean NEVER). Coming to Repairs - Have to chase many time to get quote. But Managing fee will be deducted, with out delay.
All this is Full Managed Service.

February 15, 2024
Unprompted review
Rated 4 out of 5 stars

We booked RJ to sell our home in early…

We booked RJ to sell our home in early 2023 and were very impressed with the introduction. As time went by many people came to view the house but alas no sale. Eventually towards the end of the year we received an offer and were glad to accept. Only downside during the year was that on one occasion the garage door was left unlocked and a light was left on inside the house. The house keys were misplaced on one occasion but luckily we found a second pair.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

1st class service.

I recently purchased a property sold by Robinson-Jackson, the process was 1st class from start to finish and all the credit goes to Margaret and Andrea who made sure the sale goes through without problems and kept me updated all the time.

January 26, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look