Robinson Jackson Reviews 

Do not use them to let and manage your property! Tyler from Gravesend is managing our property and it’s useless to pay for it. Nothing gets done on time, dates aren’t met, no calls, she isn’t proactive and just causes more stress. What a waist of money! When asking her about things she doenst even have an answer. Plus they only check the apartment once every 6 months and don’t have one letting manager per property. Do not use them!

Dealt with Sam in the Sittingbourne Branch, always happy to help and quick to come back to me.

I am so grateful to Robinson & Jackson Blackfen for their support & guidance throughout the sale process. I was impressed how quickly I received offers for the house & from then on the support was above & beyond my expectations. I had assumed once the offer was accepted, they would leave the solicitors to take over with me having to do any chasing myself. This was not the case at all. I was very grateful to receive weekly (sometimes more) updates from R&J & any queries I had were dealt with quickly & efficiently in a friendly manner. When potential issues with the buyer occurred, the staff resolved them to my satisfaction making me feel fully supported by them. I highly recommend this agency & wouldn’t hesitate to use them again in the future.

Neither robinson-jackson.com nor other platforms used by the estate agency have up-to-date listings. When a property has already been sold, Robinson Jackson does not label it as Sold STC or even Under Offer. Not only does this lead to disappointment, but comes across as unprofessional.

Sittingbourne branch I can't recommend enough. good honest and no hard selling. When our house sale fell through a week before moving, there was support and advice in moving forward. Sam the branch manager is the go to man for questions and worries. Top man!

We were from way out of area and selling a property for an elderly relative. Robinson Jackson were recommended to us by a neighbour. We were impressed with the company and Scott, in particular, right from the initial contact. In challenging circumstances he and Tony gave us prompt, efficient, sensitive and frank service. They really know the local market and went the extra mile to help us in every way in order to ease our pathway. Communications were timely and effective. The house sold in record time with efficient management from the progressing team. We cannot thank you enough. Carry on doing what you do!

It was the work of Lorraine Giles who went well beyond what I would expect of an estate agent trying to bring all parties together and expedite the process

Regrettably, the service we received from RJ Eltham was a bit of a mixed bag.

Prior to listing, Danielle was excellent in talking through our options, had a pricing strategy which made sense and happily rearranged photography at short notice. After listing however the 'sale' part of RJ's service went sharply downhill. We ended up conducting the vast majority of viewings ourselves because RJ couldn't send an agent out to do them. While the market was a little tricky when we sold, we still felt we were pressured heavily to accept a substandard offer - I suppose this is the downside however of a fixed fee arrangement. Once we did receive and verbally accept an offer closer to what we were looking for, we received a formal letter from the branch saying 'on your instructions, we have rejected this offer'. It was not much fun having to ring the branch and be told that this was an admin error. If I hadn't seen the email so quickly I worry that RJ may have erroneously rejected the offer, and we may have lost our ultimate buyer.

Our sale was then passed to the completions team, who I have to say were absolutely brilliant throughout. It's not the easiest of jobs when you're having to juggle questions from the vendor, the buyer and their respective solicitors, but Lauren and Sam did this really well and it was reassuring to know that they were constantly chasing to get the sale over the line as soon as possible.

RJ clearly has some talented professionals working for them (Danielle, Theo, Lauren, Sam), but the service and professional standard between onboarding clients and acceptance of offers could definitely be improved.

RJ find our tenants and manage our flat. We receive regular updates and bi- annual photos of the flat. Our tenants have always been happy, kept the flat in good order and paid their rent in full and on time. Any issues are dealt with in a swift and efficient manner by RJ. I would highly recommend them as agents.

Robinson Jackson Sydenham review.

There was a flurry of viewings at the beginning which went cold after 3 weeks. Immediately their (apparently only) sales technique was to pressure us to reduce our price. Furthermore on at least 2 occasions they left our potential buyers outside having not shown up for the viewing and we had to show the flat ourselves. They did not have our best interests at heart.

We went with someone else nearby who achieved more than our asking price fairly quickly. I would not recommend Robinson Jackson.

What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.

Robinson Jackson Bexleyheath are excellent. The whole team, Neil, Marcus, Andrea and Margaret were efficient, professional, pro-active and friendly. Best estate agent I’ve ever dealt with. Highly recommend.

Swanscombe, Greenhithe and Ebbsfleet branch(es).
The list of failures for the sale of my home is endless.
To bullet point:
One viewer was taking cuttings off our plants. Agent turned a blind eye.
Was told chosen buyer had mortgage in place. He didn't.
Was told chosen buyer had appointed solicitor. He hadn't.
Was told chosen buyer had instructed searches. He hadn't.
Tens of phonecalls were not returned - I did not get a call back from at least 4 out of every 5 phonecalls I made and had to physically visit the office each time and generally still ended up without answers.
5 Weeks into the sale, buyer pulled out (still with no mortgage in place or solicitor instructed) but I wasn't told for another week, and in that time had instructed survey for onward purchase.

2nd round of viewings I accepted a new offer, but the buyer went AWOL so it was recommended I accept a £10k lower offer from an investor (fair enough as I was now at risk of losing onwards purchase), but it turned out this investor had close ties with the branch and was letting property through them. One might guess this would be an attractive proposition for the branch, though I have no evidence to support that guess.
All in all, we provided an immaculate property that was superior to other available properties in the area yet despite 10 offers on the table within 3 days of listing, it still took these clowns 7 Months and a load of stress and heartache to sell it.
Meanwhile multiple less attractive nearby properties listed with other agents were listed and completed on within that timeframe.

Interestingly, just 6 Months later not a single Sales Negotiator who worked at the branch during this experience still works there.

I will never use Robinson Jackson again, the worst of any Estate Agent I've ever used, even worse than Heart. As for the best Estate Agent I've used in the SE London / Kent Area - this goes to Hunters. If you have a choice, go with them.

When times get harder and the property market starts to falter, natural selection will take place and hopefully clear out some of the bad apples who've become too accustomed to having it far too easy.

Robinson Jackson Eltham branch sold my house earlier this year and unfortunately I didn't have the best experience with them. I had an office administrator handling the majority of the sale, rather than a sales progressor, and the level of service was poor. I didn't feel like they had my best interests at heart and just wanted to get my case off their desk. On occasions where information hadn't been relayed to me and I copied in the manager, Jack Glyde, he didn't even bother to respond. I sadly found their overall level of service particularly poor and having worked in property before myself, I have a good idea of how things work. I definitely would not recommend them.

The branch were helpful throughout the selling process, however Michelle the progressor was outstanding and made everything a whole lot easier along the way.

I recently sold my flat in Deptford using Robinson-Jackson's Lewisham branch, and I cannot thank them enough. From the very start of the process, I was treated with professionalism from all members of the team, and a genuine desire to help me at all stages of the sale.

Chris and his team, particularly Ewa and Lorraine were fantastic at keeping me informed about where we were with everything, and helpful in chasing people and documentation.

The whole team really went above and beyond to provide me with regular updates and help when I needed it.

I cannot recommend this branch and team enough to help you with the sale of your property. Thank you so much for making a difficult and long sale as stress-free as possible!

Just wanted to say a big thank you to the Strood team especially Jade and Michelle to whom where both amazing , helpful and very much professional in dealing with the sale of my House the whole team gave me confidence and understood the sensitivity of the case to which they where dealing with , i would recommend this team to anyone wishing to use an estate agents

Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!

The worst estate agent I’ve ever come across. I chased them multiple times to arrange a viewing to buy a property which they were not able to schedule in over a month. I was never called back (despite promises) and was even not registered in their system. I told them I was very interested and called them at least 5 times enquiring and they said they would call me back and never did. Finally spoke to someone who did arrange the viewing, and I get a call on the day saying the viewing was cancelled because the property had already been sold. Utter waste of time, unprofessional.

Sold us a house with floorplan saying the property is 100 sqm (hence the higher price we paid compare to other similar looking properties in the area) only for us to find out later the property is 80 sqm.

This is fraud, this is lying, this is scamming people.

Not long ago we also found out that they are not even TPO registered so I guess it shouldn't come as a surprise that they scam people like this in broad daylight.