Robinsons Estate Agents Reviews 

1,865
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. People note that team members go above and beyond to ensure smooth transactions and reduce stress during difficult times. Consumers also highlight the excellent communication, responsiveness, and efficient service provided by the local branches. Some reviewers were not happy with the letting service, mentioning wasted time, poor organization, and misleading property details. A small group of customers also noted that dealing with estate agents or managing initial listings could occasionally feel impersonal or challenging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and... See more

Location

Users describe ambiguous interactions with location, mentioning various regional branches and specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more

Company replied

Rated 5 out of 5 stars

Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't re... See more

Company replied


Company details

  1. Property Management Company
  2. Online Auction Service
  3. Online Marketing Agency
  4. Property Investment
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,865)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful, sorted any queries very quickly. Highly recommend Robinsons.

June 4, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Great knowledge and Service

Ryan, Sharon and Danni helped us every step of the way with selling our house. They all know the housing market so well and know exactly how to help and advise with any issues with the sale. I won't hesitate to recommend or use them again with any house sale or purchase.

May 31, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 1 out of 5 stars

We used Robinsons to conduct a Level 2…

We used Robinsons to conduct a Level 2 survey of a house we wanted to buy. The survey came back with no issues (other than a side door to the garage needed replacing). We bought the house on the strength of the survey.
Two and a half years later the roof collapsed on an extension to the house. The Survey did not pick up any of the issues with the DIY roof, e.g. joists held together with flimsy metal brackets, no joists connected to walls, use of decking to build the roof, etc. We contacted Robinsons and they found excuses to get themselves out of any liability. Almost £15k to fix the roof. I'd never, ever recommend a 'John Wayne' business to anyone.

May 30, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for taking the time to provide a review. However, your comments are seriously defamatory, and are strongly refuted.

Our Survey team have many years of experience, are members of a professional organisation (RICS) and provide a very professional service.

The survey was undertaken in September 2021. The house had been extended and significantly altered. The areas of roof which proved to be defective were inaccessible and could therefore not be inspected. This is quite normal for a Level 2 inspection. You were made aware of this in the report (which you signed to say you understood and accepted) and this was again flagged in the report.

Also in the report, it stated that you should ask your legal advisers to check that all necessary permissions had been obtained. Apparently Building Regulations had not been obtained for some of the roof alterations.

The report stated that you should show a copy of the report to your legal advisers. We can only assume this did not happen, or your legal advisers failed to investigate and advise on the matters in question adequately.

Following your complaint to our survey office, a full and factual response was supplied.

Best Regards
Robinsons

Rated 5 out of 5 stars

Julie and the team at Robinsons…

Julie and the team at Robinsons assisted us with the purchase of our dream family home. Updates were continuous and they supported us through a tedious process, often made worse through the lack of response from our solicitors. Thanks again, we would highly recommend Robinsons to anyone looking to sell their home.

April 25, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Angela of Robinsons Crook was an absolute star

Angela of Robinsons Crook was an absolute star. We were kept informed of everything and answered questions without delay. Pleasant, professional and very very helpful in what was an extremely protracted sale.

May 22, 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Chester Le Street Branch of Robinsons

Chester Le Street branch of Robinsons Estate Agents recently sold my house near Beamish. When Michael came out to view and value the property I was really impressed how the photographs and descriptions in the brochure he produced totally matched and reflected our conversation regarding the strengths and positive aspects about the property. It really showed it off to its best. A day later the property was on the market and I accepted a full asking price offer the following morning. Michelle Chelsea and Karen in the office were efficient and helpful in the following period until a sale went through successfully. Thank you all very much.

May 24, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Very quick and efficient in getting…

Very quick and efficient in getting viewings organised as soon as they put the property on the market and always kept you up to date on any offers made.
Very friendly and courteous throughout the whole the process. Many thanks

May 15, 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

I can actually say Robinson estate…

I can actually say Robinson estate agents Spennymoor are without any doubt the best estate agents to buy a home from very professional staff always trying to go that extra mile to make the customer more relaxed through the stressful time in takes

April 25, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Excellent Service

Thanks to Ryan and the team at the Sedgefield branch of Robinsons for their professionalism and efficiency in dealing with the sale of my Dad's house. From start to finish, they have provided a great service and I would highly recommend them.

April 28, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Sedgefield

Sedgefield branch is a credit to Robinson’s.Ryan Sharon and Danny are professional keep you up to date with the sale of your property have used them a few times and would highly recommend the branch.

April 26, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Robinson’s were always there

Robinson’s were always there, very responsive and active in all aspects of the sale

April 19, 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

House sale Sedgefield

House sale. I contacted Robinsons estate agents to deal with my property.Ryan came out and valued it took photos and it went up for sale. Ryan was very professional and polite and him and his staff Sharon & Danni did an excellent job. It was sold really quickly because of their professionalism. I dealt with the office at Sedgefield couldn’t have been easier lovely staff. Elaine Barrass

April 26, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

A very positive experience!

During my recent house sale, I have found that the team at Robinsons in Sedgefield have handled every aspect of the sale in a competent, friendly and understanding manner. I have been kept informed of developments every step of the way and would like to thank them for my positive experience with them.

April 19, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Best estate agent I've dealt with ever!

Lynn and her team at the Bishop Auckland branch were top notch when it came to selling my house, they were very professional at every stage of selling, unlike some I have encountered. They are experienced and easy to deal with and sold my house with no fuss, I would definitely use them again!

March 15, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

5 STAR------The best estate agents in Durham.

5 STAR-------i have used the Durham branch several times over the years and always have a great straightforward experience. There are several local estate agent in Durham but i only use Robinsons because they tell it as it is , truthful ,honest estate agents a rare thing these days. My house was under offer within a week for a good price and it completed in a straight forward manner with the help of - Keith, Ann, Stacey ,Emily and Keighley. Thank you again.

April 11, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 1 out of 5 stars

Our family just moved from Canada and…

Our family just moved from Canada and we called the Robinsons Estate Agents. We explained that we would be in Durham this Saturday for errands and wanted to move to that location. We had one property that we were interested in and the woman on the phone was short answered and to put it bluntly, rude. She said they were all booked and busy. My husband said ok, can you send me properties for the moment and she said no. The applications take two weeks. So my husband said, ok, then she then hung up on him. Well won't be using them anytime soon nor will we recommend them to others. Great impression Robinsons Estate Agents thanks for not making us feel welcome and we will take our money elsewhere. And fyi, Another company has already sent us properties and made us feel welcome. D Robinson

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

TOP TEAM,TOP JOB.

A really big thank you to Ryan and the team at Robinsons for selling the house. It has been a delight in working with them , very polite, very professional, very honest, very happy to deal with any issues.
Ryan ,when he came out to see the property he was very well presented ,courteous and enthusiastic. The write up he done was amazing and the video was out of this world, i think that sold the house !!!!!!!.
Once it went live it sold within 2 days, and i put that down to the presentation he put together.
Sharon in the office, well i will miss the crack we have had on the phone . You to are very confident in handling enquires and have helped out with any issues, which has been very far and few between. While you have kept me updated we still have a laugh or two.
I just cant recommend this team enough ,5 stars is not enough.
THANK YOU TEAM

April 6, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

5* Robinsons Spennymoor

Well I don’t really know what to say other than fantastic!! Sam and his team went above and beyond for my family, selling a home is meant to be one of the most stressful things you can do (or so they say) but Sam and Mandy who were dealing with the sale of my house were top class no complaints at all just a big thankyou! Can’t recommend Robinsons Spennymoor any more - from the valuation process with Sam and the taking of photos he was professional but down to earth and made me feel in safe hands every step of the way. Mandy updated me sometimes daily with progress and if I had any queries big or small she was just a phone call away they really did go above and beyond. Thankyou from me and my family we can’t thank you all enough 😊

February 2, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Great company

Great company, prompt service and always willing to help, Clare has been a pleasure to deal with.

April 3, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Quick and friendly service from Ryan…

Quick and friendly service from Ryan and the team at sedgefield

March 28, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

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