Robinsons Estate Agents Reviews 

1,865
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. People note that team members go above and beyond to ensure smooth transactions and reduce stress during difficult times. Consumers also highlight the excellent communication, responsiveness, and efficient service provided by the local branches. Some reviewers were not happy with the letting service, mentioning wasted time, poor organization, and misleading property details. A small group of customers also noted that dealing with estate agents or managing initial listings could occasionally feel impersonal or challenging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and... See more

Location

Users describe ambiguous interactions with location, mentioning various regional branches and specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more

Company replied

Rated 5 out of 5 stars

Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't re... See more

Company replied


Company details

  1. Property Management Company
  2. Online Auction Service
  3. Online Marketing Agency
  4. Property Investment
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,865)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, very professional and did an excellent job with both renting & selling.
Highly recommended!

June 27, 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Good House Sale

Couldn’t have asked for anything better. Everything has been handled with great care and attention. Thank you everyone from Robinson Estate Agents.

June 28, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Very good communications

Very good communications, never a problem getting through to someone on the phone. Gave us regular updates on our purchase. Definitely recommend.

June 24, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

We had a very long and difficult sale

We had a very long and difficult sale. Everyone worked really hard to get the sale through with our difficult buyer's. We would like to thank everyone for all their help.

June 13, 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Professional and efficient.

Recently sold our property with Robinsons and found Lynn,Jamie-Lee, Zoe and Allyson most helpful and professional. This probably helped in getting the house sold very quickly. Kept well up to date. Whole experience was a pleasure. Thanks

April 24, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

A professional team.

Throughout whaf becane one of our more difficult sales chains, we were provided with an excellent service. All staff involved were professional,knowledgeable and courteous and made continuus efforts to effect a speedy process.
Thank you

June 13, 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Perfect team at Sedgefield branch


I had an outstanding experience with the team at the Sedgefield branch of the agency. Ryon, Sharon, and Danni provided exceptional service and demonstrated a high level of professionalism and dedication throughout the entire process.
Overall, this team is a perfect example of what great service should be. They went above and beyond to meet my needs and exceeded all my expectations. I highly recommend the Sedgefield branch and specifically Ryon, Sharon, and Danni for their remarkable service.
Thank you for making my experience so positive!

June 21, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 1 out of 5 stars

Undervaluing

Sold two properties through other agents in the area at £160k and £80k. The values at Durham office valued them at £110-115k and ££50-55k respectively. Deliberate undervaluing I believe. Ensure you get valuations from other Agents if you're thinking of using Robinsons as they undervalue properties compared to other local agents - you'd wonder why???

June 20, 2024
Unprompted review
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Reply from Robinsons Estate Agents

We’re grateful for your review and value your feedback, which is instrumental in refining our already outstanding service in the Durham area.

We must, however, express our disagreement and refute your claims, as they do not reflect the reality of our practices.

Our team of Valuers is committed to delivering impartial, informed, and professional guidance. Their expertise draws from a deep understanding of local dynamics, current market conditions, sales patterns, and the state of properties at the time of evaluation.

While we recognise that a small segment of investors/buyers may choose to offer above the market value for their own reasons, it is not indicative of the general market behaviour nor something within our control.

Warm regards,
Robinsons

Rated 5 out of 5 stars

Very satisfied

Very satisfied. Professional and friendly staff. Highly recommend.

June 20, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Can't rate highly enough!

Robinsons in Bishop Auckland were fantastic to work with throughout the sale of our property. Lynn valued the property and was great to work with throughout.

The viewings were really efficient and booked in with no hassle at all by Jamie-Lee & Allyson and the entire process was very smooth. Never had an issue at all getting in contact with any member of the Robinsons' team, even with some of our ridiculous enquiries.

Definitely recommend these guys if you're looking to sell your property.

Thank you all, it has been pleasure working with you!

June 20, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Fantastic service from the Chester-le-Street team

Michael, Michelle, Chelsea and Karen at the Chester-le-Street branch were a pleasure to deal with from the minute I first rang to put the house on the market. In no time it was on website with beautiful photos and within 2 weeks it was sold. I would highly recommend this lovely team, nothing is too much trouble for them.

March 21, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

10 Gold Stars to Team Ryan, Sharon and Danni from Robinson Branch Sedgefield

Being new to the Sedgefield area and looking for a house specific to our needs, we met a wonderful team that we have rarely had in our lives. We are very happy to have met . Ryan, Sharon and Danni the team at Robinson Agency, Sedgefield Branch, are like part of our soul family. So close and full of professionalism with us and first of all with a lot of respect and politeness towards people. And we say this after almost a year since we met .
Thank you for the dedication with which you work and if we could, we would give you 10 gold stars.
Diana and Bogdan

June 15, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

5 star service

I have used Robinsons Estate Agent in Sedgefield for a number of years now. Ryan, Danni and Sharon are always friendly and extremely helpful and nothing is too much trouble for them. I would not go anywhere else for selling or letting a property.

June 6, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

I recently sold my property with Robinsons at Sedgefield

I recently sold my property with the Sedgefield Branch of Robinsons and would certainly recommend the professionalism of the service provided! The whole selling process was seamless. From initial valuation, marketing of the property and successfully engaging a buyer! This was successfully achieved by the exceptional, customer focussed service, provided by the staff at the Sedgefield Branch-Ryan (The Manager), Sharon and Danni. Thankyou!

June 12, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Professional and helpful staff

We bought our house through the Robinsons branch in Durham. Everyone we had contact with was very professional but Stacey, in particular, was very helpful in guiding us through the process. Very happy

June 10, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

First Class Service

From the start Robinson’s Estate Agents at Sedgefield have been excellent in providing an enjoyable and effortless experience from advertising to selling my property.
Ryan, Sharon and Danni have all been very professional in dealing with matters and keeping me informed of progress.
I fully recommend their first class service.

June 11, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Huge thanks

A huge thanks to Michelle, Chelsea, Karen & Michael at the Chester Le Street branch. After a shockingly poor experience with another Estate Agent, I decided to contact Michael and give the Robinsons Team a try. Michael came straight out and within a week I had a pristine ad on the website, with absolutely fantastic images and a cracking write-up. I couldn't have asked for more. And the proof in the pudding - within a couple of weeks I'd secured a sale, and that was after 3 months with the previous agent. Fantastic. Great after-service, loads of communication through the whole process to completion (thanks Chelsea). I couldn't recommend them more highly!

June 10, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

I have been very impressed with the…

I have been very impressed with the service and care shown to me by the Robson team.
I was never ignored and was given a very personal, caring service (very rare nowadays!).
I highly recommend them to you.
With very best wishes Susan Lee (client)

June 7, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Robinsons

Robinsons - Sedgefield. A fantastic service form Ryan, Sharon and Danni. Professional and approachable, they did not let the grass grow in finding potential buyers on our behalf. Once the sale was agreed, we were kept in the loop as to how things were progressing and were always on hand to offer guidance and advice when requested. Would definitely recommend. Well done all!

June 6, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Excellent service

We sold our house and bought our new one through the Sedgefield branch and Ryan, Sharon and Danni were all super helpful with any queries or issues we had during the process. They were unfailingly polite throughout, and always stayed positive. Their knowledge of the local housing market was also spot on, which was very encouraging.

May 29, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

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