Robinsons Estate Agents Reviews 

1,864
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. People note that team members go above and beyond to ensure smooth transactions and reduce stress during difficult times. Consumers also highlight the excellent communication, responsiveness, and efficient service provided by the local branches. Some reviewers were not happy with the letting service, mentioning wasted time, poor organization, and misleading property details. A small group of customers also noted that dealing with estate agents or managing initial listings could occasionally feel impersonal or challenging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and... See more

Location

Users describe ambiguous interactions with location, mentioning various regional branches and specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more

Company replied

Rated 5 out of 5 stars

Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't re... See more

Company replied


Company details

  1. Property Management Company
  2. Online Auction Service
  3. Online Marketing Agency
  4. Property Investment
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,864)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sedgefield branch of Robinsons Estate Agents

I would highly recommend the Sedgefield branch of this company. We recently sold our house with them. Could not have been treated kinder or with more respect. The Staff need a big shout out for their professional help and attitude. Ryan, Sharon and Danni. They are a credit to the company

October 18, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Well done team Robinsons!

Ann and Durham team provided open and honest guidance and support to help us through the sales process. The customer service was excellent and the team were friendly and responsive. Well done team Robinsons and thank you!

October 3, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support. Warm regards, The Robinsons Team

Rated 5 out of 5 stars

Very efficient and professional service…

Very efficient and professional service from valuation to completion thankyou Sam and the team at the Spennymoor branch

September 30, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

House sale - 10/10 Service

We sold our house this year through Robinson’s Durham branch and we couldn’t be more thrilled with the wonderful service from the team throughout the process. Keith was a pleasure to deal with for the valuation, and Ann, Stacey, Keighley and Emily were exceptional for the remainder. The team went above and beyond, and communication was prompt and professional. We were delighted with the marketing of our property, and thanks to the team we secured a buyer very quickly. If anybody is thinking about selling their property, I highly recommend you choose Robinson’s Durham.

September 30, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

The name may have changed but the Service is Still 5 star

I have used Fine and Country( now Robinson Regency & Rural) for over 10 years for buying, selling and renting various property on Wynyard and the wider area.
The staff are superb,taking time to understand your requirements and ensuring the best fit for your needs.
Keeping you up to date at all stages of the process.

September 19, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

I am very pleased with the way that…

I am very pleased with the way that Robinson's Estate Agent of Sedgefield handled the sale of my property. Everything was handled very professionally from my initial contact requesting a valuation to Ryan coming out to see me and value the house and explaining everything very clearly. The sales staff were always very pleasant and were happy to talk you through any concerns. I would certainly recommend Robinson's at Sedgefield to anyone looking to sell there property. David

September 20, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Robinsons Sedgefield Branch

From my initial contact through to photographs and my property being listed and advertised, I have been kept informed all the way by Danni, Sharon & Ryan.
They kept me informed of the viewings booked & feedback afterwards. At all times I have found them to be very knowledgeable and helpful and they took time to answer any queries I had. I highly recommend Ryan and his team at Sedgefield should you be wanting to buy or sell a property.

September 19, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Robinson's Sedgefield

We recently bought our first home through Robinson's Sedgefield. Ryan, Danni and Sharon could not have been more helpful throughout the whole process. We would definitely recommend this branch, the team go above and beyond at every opportunity.

Thank you all once again.

September 16, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, would definitely recommend !! The whole team at Sedgefield were quick to respond to any queries and kept me up to date.
I got an offer for my property within a couple of days, and I believe it was down to brilliant marketing and customer service.

September 16, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Excellent sales team Chester-le-St Branch

Michelle, Karen, Chelsea and Michael at the Chester-le-St branch provided an excellent service when I sold my property. I would definitely recommend them to anyone wanting a fast efficient and reliable sales service.

September 9, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

I recently sold my house in Durham…



I recently sold my house in Durham through Robinsons, and I couldn’t be more pleased with the service I received from the Sedgefield branch. From start to finish, Ryan, Sharon, and Danni were exceptional in every way. They were always available to answer my questions, provided clear and honest advice, and made the entire process as smooth and stress-free as possible.

August 17, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Want to thank all staff at Robinsons…many thanks to you all

Want to thank all staff at Robinsons who have been so helpful and kind and very friendly. They helped a great deal moving into beautiful home many thanks and best wishes to you all we have greatly appreciated your help.

August 23, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Robinson's staff at Durham

Robinson's staff at Durham, Keith, Stacey, Emily and Katy...reactive and efficient service, sensible pricing and good local knowledge. Excellent and thank you for handling the sale of my house in my absence

August 21, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Such a great team at Robinson’s in…

Such a great team at Robinson’s in Sedgefield Ryan and his colleagues Sharon and Danni did a wonderful job of marketing our property and securing us a buyer. Ryans photography and the the video he created of the property was first class showcasing the house at its best. I can highly recommend Robinsons in Sedgefield if you are thinking of selling your property.

April 22, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Friendly and professional estate agency service

I would highly recommend Robinsons Chester le street office. From Michael’s initial advice on valuation through to the excellent support and negotiation skills of Michelle, Karen and Chelsea, a sale was agreed in the first week of marketing and completion within 8 weeks. Fantastic service from start to finish.

August 8, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

No complaints

Friendly staff. Quick responses. People putting the for sale/sold signs are like ninjas 🥷- one minute there's nothing there, blink and suddenly there's a board up 😆

July 19, 2024
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Robinsons Sedgefield Super Stars!

I have just completed my house sale using Robinsons Sedgefield branch and have to say the entire experience from first contact upto handing over my keys has been incredibly smooth and completely stress free thanks to Ryan, Sharon and Danni who have all been absolutely incredible! The Sedgefield team are a shining example to all other estate agents on how to be friendly, approachable and professional at all times! I would not hesitate to recommend everyone I know to use this agency!
Thank you team Sedgefield for being absolute super stars and making what I feared would be a very difficult process into a total breeze!

July 22, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Highly Recommended!

I have recently sold my house through Robinsons Chester le Street branch. The service from start to finish was faultless. From the valuation with Michael through to the sales progression with Karen, Michelle and Chelsea and finally completion the service was fast, efficient and super friendly. The communication was on point and nothing was a problem for them. Would definitely recommend.

July 23, 2024
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Great service

Great service, very professional and did an excellent job with both renting & selling.
Highly recommended!

June 27, 2024
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look