Robinsons Estate Agents Reviews 

1,864
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. People note that team members go above and beyond to ensure smooth transactions and reduce stress during difficult times. Consumers also highlight the excellent communication, responsiveness, and efficient service provided by the local branches. Some reviewers were not happy with the letting service, mentioning wasted time, poor organization, and misleading property details. A small group of customers also noted that dealing with estate agents or managing initial listings could occasionally feel impersonal or challenging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and... See more

Location

Users describe ambiguous interactions with location, mentioning various regional branches and specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more

Company replied

Rated 5 out of 5 stars

Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't re... See more

Company replied


Company details

  1. Property Management Company
  2. Online Auction Service
  3. Online Marketing Agency
  4. Property Investment
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,864)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

This review refers to all of the staff…

This review refers to all of the staff at the Durham branch of Robinsons estate agents. From the initial valuation of the property, to the completion of sale, the communication from everyone involved was brilliant. I would definately use this firm again if I ever have property to sell in the future.

February 3, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Superb service

Can't recommend Robinsons in Chester-le-Street enough. First time I have needed the service and very pleased. Michael, Michelle, Karen and Chelsea all extremely helpful and kept us up to date all the way through. And at a good price. Would highly recommend ☺

January 29, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Would like to thank the staff at Bishop Auckland - from William Swaddle

Would like to thank the staff at Bishop Auckland and in particular Lynn, Alyson and Jamie-Lee.
Selling the house was a very pleasurable experience thanks to the courtesy and efficiency of the staff.
Everything was dealt with very promptly and I will certainly return here for any future deals.

January 24, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Had an amazing services from Robinsons…

Had an amazing services from Robinsons from start to finish,micheal was very professional and friendly on the valuation at but me at ease and property was on the market very quickly. Michelle, Chelsea, Karen in the office were all great booking viewings and giving feedback, Once sale was agreed the girls kept in touch and gave me regular updates. Excellent services

January 17, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Very happy with the service of the front desk staff.

Very happy with the service of Keighley, Emily and Ann who all had to help to get this sale through, for which I am very grateful.

January 15, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Durham Branch

I recently sold my first property with Durham branch and received a highly professional service from the initial meeting with Keith in the valuation team to completion. Each step of the process was explained to me and I was kept up to date by Ann, Stacey, Emily and Keighley by email and telephone. Nothing was an inconvenience to them and I wouldn't hesitate to contact them in the future.

January 10, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Property I recently sold.

I can't thank Ryan, Dani and Sharon enough at the Sedgefield office.
We recently sold a property through the Sedgefield office, all the staff were helpful, efficient and always came back to me quickly if I had any questions or queries.
I would definitely use Robinsons at Sedgefield again.

November 29, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

My property has just sold through…

My property has just sold through Robinson’s of Bishop Auckland . The whole sale was hassle free with issues . Great service from Lynn, Allyson and Jamie Lee . Would recommend to anyone .

December 18, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Selling of Property

Sold my property through the Durham branch. All the staff were very helpful and I was kept informed every step of the way. Whole process went smoothly, thanks you!

November 29, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Great from the get go

I contacted the Durham branch around 2 months ago after which Keith came out to value the property. He was very knowledgeable and friendly offering the suggested best options to sell. I opted for auction, and the process was very easy with great support from the staff at the Durham branch. Today I completed and thank them very much for making the process so easy. I would recommend them to anyone.

November 27, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Recently used Chester Le Street branch…

Recently used Chester Le Street branch for selling our home. Mainly communicated with Michelle throughout who was fantastic- she was friendly and empathetic when things got stressful. She communicated well which was important as our sale became complex at times. The rest of the team were also great - Michael, Chelsea and Karen - thank you all - first class service from start to finish - big thank you from Patrick & Joanne

November 25, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Recomendation of Robinsons Estate Agents

Having used Robinsons for our recent house sale we are pleased to give a huge recommendation too. They have been professional, extremely friendly and efficient throughout.

November 15, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Robinsons Durham

Robinsons Durham, made my house sale a stress free and efficient process. I mainly dealt with Ann who was great and kept me up to date throughout the process, highly efficient.

October 24, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Dealt with the sale of my late father’s…

Dealt with the sale of my late father’s property keeping me informed at all times and dealt with in a sensitive manner. Would have no hesitation recommending Robinsons to anyone looking to buy or sell.

November 4, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

excellent Service

Excellent communication from the Durham branch for me when buying an investment property. Particular mentions to Anne and Keighley who were always there for help when needed. Thank you.

October 30, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Buying bungalow

The staff at the chester le street branch(Michelle, Chelsea, Karen and Michael) were so helpful and very knowledgeable about the whole process. Making a very stressful time a lot better
Many thanks

October 29, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Robinson's Crook

Robinson's Crook. Angela is amazing, so helpful and always available for any advice helping to make the whole process of purchasing a property as smooth as possible.
Barbara, Alex and Danielle also deserve a thumbs up for being so friendly and professional throughout.

Good people through and through.

October 18, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Robinsons have been very helpful

Robinsons have been very helpful and supportive throughout the selling process.
They have dealt with any issues raised in a kind and competent manner.

October 18, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

5 Stars to Robinsons Crook for their…

5 Stars to Robinsons Crook for their care and kindness and expertise whilst recently buying a house from them. Big thanks to Angela and The Team for their wonderful help in guiding me through the process, making it a smooth and stress free experience. I felt looked after all the way through and this is very important, knowing you can ring and be reassured anytime that everything is okay. The house I bought was also beautifully presented at the viewing and in immaculate condition when I got the keys. I can totally recommend Robinsons Crook Estate Agents, their professionalism was greatly appreciated. Thanks!

October 11, 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

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