Robinsons Estate Agents Reviews 

1,864
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. People note that team members go above and beyond to ensure smooth transactions and reduce stress during difficult times. Consumers also highlight the excellent communication, responsiveness, and efficient service provided by the local branches. Some reviewers were not happy with the letting service, mentioning wasted time, poor organization, and misleading property details. A small group of customers also noted that dealing with estate agents or managing initial listings could occasionally feel impersonal or challenging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and... See more

Location

Users describe ambiguous interactions with location, mentioning various regional branches and specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more

Company replied

Rated 5 out of 5 stars

Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't re... See more

Company replied


Company details

  1. Property Management Company
  2. Online Auction Service
  3. Online Marketing Agency
  4. Property Investment
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,864)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

100% honesty and very good advice

100% honesty and very good advice

March 27, 2025
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations. Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Always there with support and help

Always there with support and help. Nothing too much trouble.

March 27, 2025
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Professional service

Recently sold a property through Robinson’s Estate Agent at Chester le Street found Michelle Chelsea and Michael took care of of the sale really professionally keep me informed at all times and sold the property extremely quickly.would have no hesitation in recommending this company.

April 7, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Excellent Services

I have purchased from this Estate Agent Wynyard branch and wanted to commend all of the staff for their help and assistance during this time. They couldn't have done enough and sometimes beyond this. Chasing our solicitors and estate agents. Assisting me with anything else that I needed. Answering any questions that I had and so much more. They sometimes had more information than I had at times from our Estate agents. I wouldn't hesitate to recommend them to anyone. They are a credit to their boss and I sincerely hope that he appreciates them. Each and every member of staff. Thank you so much.

April 4, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Polite

Polite, patient, friendly staff.

March 28, 2025
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Bishop Auckland Branch "a fantastic team."..

Big shout-out to the fantastic team at Bishop Auckland Branch—Lynn, Allyson, Jamie-Lee, and Aaron! You guys have been absolute stars throughout my property purchase. From guiding me through the process to sorting out the key handover and making sure everything was properly arranged, you really made things smooth and stress-free. Couldn't have asked for a better team to help along the way—huge thanks to all of you!

April 1, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Really great experience with Robinsons…

Really great experience with Robinsons Durham, cannot recommend highly enough. As we got closer to exchange/completion, we had regular updates and were constantly kept in the loop.
I don’t want to move again, but if I did, I would use them!

March 24, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Great experience

Great experience, thank you.

March 14, 2025
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Recently sold a property using the…

Recently sold a property using the CHESTER LE STREET BRANCH Michelle, Chelsea, Karen & Michael managed the whole process professionally. Answering all queries swiftly ensuring the sale completed as quick as possible.

March 19, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Excellent Service Highly Recommend

I recently had the pleasure of working with Ryan, Sharon, and Danni at the SEDGEFIELD BRANCH and I can't recommend them highly enough. Their professionalism, local knowledge and friendly approach really made all the difference. Thanks to Ryan for explaining the process, answering all my questions, getting the house on the market quickly with excellent photos/videos/social media ads. It sold in 24hrs! Exceptional service. Thank you!

March 14, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Great service from Bishop Auckland

Excellent service from the guys at Bishop Auckland branch..
Very professional and polite when I asked for any info
and always happy to help

February 27, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Robinson's - Wynyard Office

I would like to thank the team at Robinson's Wynyard - Adrienne, Judith & Milly for all their help and support during what was in the end a long protracted sales process, through no fault of the Agent. They remained positive and encouraging throughout and when there were bumps in the road Judith Allen in particular went above and beyond to keep things on track.

Best wishes,
Steve Roy

January 31, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Great service!

Michelle, Chelsea, Karen & Michael at the Chester-le-street branch were all super helpful and made the whole process of selling our house seem so easy. From our initial evaluation to selling the house they kept us informed, explained the processes involved and helped put us in touch with other agencies. Thanks again!

February 18, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Friendly staff

Our experience with buying a flat was very stressful as both lawyers struggled to communicate, but Michelle in the Chester le Street branch was very competent at her job and helpful with Chelsea and got our completion date over the line, would definitely recommend. Thank you

February 14, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Extremely friendly and helpful staff…

Extremely friendly and helpful staff nothing was a problem and was kept upto date throughout the selling of my property

February 7, 2025
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Had so many viewings arranged !

Had so many viewings arranged , excellent service from start to finish . Friendly , professional, service tailored perfectly - Thank You !

August 8, 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Friendly, supportive and professional

Our sale was convoluted and took longer than expected. However, throughout the process, the staff at Robinsons, Sedgefield (Ryan, Sharon & Dann) were friendly, communicative, and professional. We would definitely use their service again in the future!

February 13, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Excellent Service

We would highly recommend the Durham branch of Robinsons. They have provided a very professional service from valuation to completion. Special mention to Emily, Stacey and Ann in the office who are highly organised, very knowledgeable and extremely friendly. They answered any queries we had quickly and kept us up to date every step of the way. We would not hesitate to recommend them and would definitely use them again.

February 12, 2025
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Sale of property

We had our property on the market for 6 months with an agent & had no calls or viewings. We requested Robinsons (Durham Office) deal with the sale & it sold in 4 months. Keith the surveyor attended & explained exactly what he was doing & what information was needed, although we mostly dealt with Stacy in the office other staff were more than happy to help.

January 31, 2025
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

Rated 5 out of 5 stars

Purchase made simple

Everyone at the Bishop Auckland branch were friendly, helpful and professional making the purchase an easy, stress free experience

February 3, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you! We really appreciate you taking the time to share your experience. It means a lot to us, and we're glad we could meet your expectations.

Thanks again for your support, Robinsons

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