Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more
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We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more
Company replied
We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more
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Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't re... See more
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Company details
- Property Management Company
- Online Auction Service
- Online Marketing Agency
- Property Investment
- Real Estate Agents
- Real Estate Appraiser
Written by the company
Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.
Contact info
Head Office 19a Old Elvet, Durham City, DH1 3HL, Durham, United Kingdom
- www.robinsonsestateagents.co.uk
4.8
Excellent
2K reviews
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Replied to 100% of negative reviews
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Excellence from Robinsons Sedgefield Branch…
I went with Robinsons Sedgefield Branch to buy and sell my property and their service was excellent. Danni, Ryan and Sharon were extremely helpful, always having time for an update throughout this stressful time. Not that I am planning to, but I would not consider any other agent in the area, just Robinsons Sedgefield again! Thank you so much!
July 18, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Excellent service from the Spennymoor…
Excellent service from the Spennymoor branch.
February 28, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
From an initial accurate assessment to…
From an initial accurate assessment to the final contact on the day of the sale, Robinsons excelled - particularly Angela: they kept us informed & followed up our queries promptly.
July 4, 2025
Reply from Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Incredibly professional service from Robinsons…
Excellent service from Robinsons Chester le Street branch. From the initial marketing and valuation advice from Michael, through to the viewing feedback and offer negotiation by Michelle, Chelsea and Shelagh the service has been incredibly professional and efficient throughout the entire sale process. Highly recommended.
July 7, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Sedgefield Branch went above & beyond!
It was an absolute pleasure dealing with Robinsons Sedgefield for both our sale and purchase. Ryan, Dani and especially Sharon were all amazing and kept us updated and involved through the entire transaction. Despite the process being difficult at the best of times, we were reassured and supported by the Sedgefield branch all the way. We would highly recommend these amazing agents - thank you all again!
June 20, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Angela was very professional from the…
Angela was very professional from the start couldn’t fault her in any way made me feel at ease throughout the whole process. Couldn’t thank her enough
June 25, 2025
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Joy and Millie were amazing
Joy and Millie were amazing. Constantly kept us up to date. Sorted everything out quick and easy for us.
Thank you for everything.
Leon and Ellie
June 28, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
I can highly recommend Sedgefield branch of Robinsons…
I can highly recommend Sedgefield branch. The full team Ryan, Sharon and Dani were very professional with good sense of humour in their approach. This team made you feel like they had plenty of time for you. I would recommend this estate agent to anyone thinking of selling their property. Their marketing is excellent. Very very pleased with the service they provided.
June 20, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Always on hand to help
Nothing too much trouble for Robinsons staff. helped me from beginning to end.
May 30, 2025
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Joy at Robinsons was great throughout…
Joy at the Wynard branch of Robinsons was great throughout our home purchase. She supported the process and liaised with all parties to keep things on track and moving on - at all times friendly and super professional.
June 4, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
I used Robinsons
I used Robinsons, Chester Le Street to sell my property. Everyone was so helpful and I was updated every step of the way. Would highly recommend Robinsons
May 30, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Good experience
Robinsons sold us our house recently. The Durham branch were extremely helpful with any issues and queries we had throughout, I dealt mainly with Stacey but all of the team were excellent and friendly. We were first time buyers so their communication and advice was a big help.
May 1, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for your kind words! We're delighted to hear you had a good experience with us. It was a pleasure helping you find your new home, and we're especially glad Stacey and the rest of the Durham team could support you through your journey as first-time buyers. If you ever need anything in the future, don't hesitate to get in touch. Wishing you all the best in your new home! 🏡
Robinsons Management Team
No-Show Valuations
I called for a valuation but they were quite busy so it was arranged for a couple of weeks later. Then rescheduled due to the Bank Holiday (understandably).
The appointment comes and goes, no show. I was in the house, as was my son and 2 dogs who would have went nuts if someone knocked on the door. No phone call either which I would have expected for a pre-booked appointment.
I email the office that confirmed the appointment who say that the guy came and nobody was home. Incorrect.
If no answer to a pre-booked appointment, why not at least call? They had my number as they called to book it. I can only assume therefore either the guy "claimed" nobody was in to dodge the appointment, or went to the wrong house (again, 2 dogs, knocking door......).
Weirdly cold response from the office so presumably with the wait for an appointment they have more than enough work to worry about new business which is saddening as it was via Robinsons I bought the house back in 2008.
May 27, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we completely understand how frustrating it can be when an appointment doesn’t go as planned - particularly around busy periods like the Bank Holiday.
Our agent did attend at the scheduled time and reported receiving no response at the property. We understand this can be frustrating, especially when you were home, and we’re sorry for any confusion caused.
We also apologise if our response came across as cold - that was certainly not our intention. We value all of our clients, and your feedback has been taken onboard to help us improve how we communicate and respond going forward.
Thank you again for bringing this to our attention.
Robinsons Management Team
Absolutely appalling
Absolutely appalling! 2 viewings had to get cancelled, first one the agent didn't have a key, rescheduled viewing got there 10mins early only to be told there was a glitch with the website for sending me a viewing for that day - when it was sent by a staff member and confirmed by another staff member. Please do better next time, a big shame as the house looked great! Hopefully someone will get to view it soon!
May 22, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and truly understand your frustration and disappointment.
At Robinsons, we strive to provide the best possible service to all our clients, and we regret that you feel this way. While we do our utmost to ensure everything runs smoothly, occasionally unforeseen issues—such as access complications or technical glitches—can arise that are unfortunately out of our control.
We do try to accommodate everyone’s schedules as best we can, often waiting for clients who are delayed or managing multiple appointment changes. However, human error can occur, especially when handling numerous updates and communications across our team.
Please accept our sincere apologies for the inconvenience caused. We are reviewing what happened to ensure we can prevent this type of situation in the future. It’s a shame you weren’t able to view the property, and we hope another opportunity arises for you to find the right home.
Regards
Robinsons Management Team
The excellent staff at the Chester Le St Branch
The excellent staff at the Chester Le St Branch were so helpful, friendly, informative and supportive when I got thrown into the deep end having to sell a family members house. My knowledge and experience was minimal and they guided me through from start to completion. I would like to specifically like to thank Michelle, Chelsea and Michael for always going the extra mile for me.
May 21, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Clare and the team at the Crook Office
Clare and the team at the Crook Office, Bishop Auckland were always helpful and understanding of my situation as a tenant and gave a prompt response to any emergencies and clarification on issues regarding Lettings.
May 7, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Cheerful and Helpful
As a purchaser I was a little disappointed that viewings of my property always seemed a bit rushed, but once I had committed to a purchase I was kept well informed. Negotiations with the vendor (a corporate entity) were difficult but Angela at the Crook office kept on top of things and chased up on numerous occasions when the vendor went quiet. Angela's cheerful voice was always good to hear and the transaction concluded successfully.
April 10, 2025
Reply from Robinsons Estate Agents
Thank you for taking the time to review us, it means a lot.
Thanks
Robinsons Management Team
Farm Purchase
We have just completed the purchase of a property with Robinson’s Wynyard branch, this one was a little out of the ordinary as it was a cash sale. Joy Cruddas was a pleasure to deal with and kept us informed through the process. Very happy and would highly recommended them.
April 27, 2025
Unprompted review
Reply from Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Very helpful all the way through the…
Very helpful all the way through the process of buying
April 9, 2025
Reply from Robinsons Estate Agents
Thank you for taking the time to review us, it means a lot.
Thanks
Robinsons Management Team
Reply from Robinsons Estate Agents
Thank you for taking the time to review us, it means a lot.
Thanks
Robinsons Management Team
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