Robinsons Estate Agents Reviews 

1,864
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. People note that team members go above and beyond to ensure smooth transactions and reduce stress during difficult times. Consumers also highlight the excellent communication, responsiveness, and efficient service provided by the local branches. Some reviewers were not happy with the letting service, mentioning wasted time, poor organization, and misleading property details. A small group of customers also noted that dealing with estate agents or managing initial listings could occasionally feel impersonal or challenging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and... See more

Location

Users describe ambiguous interactions with location, mentioning various regional branches and specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more

Company replied

Rated 5 out of 5 stars

Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't re... See more

Company replied


Company details

  1. Property Management Company
  2. Online Auction Service
  3. Online Marketing Agency
  4. Property Investment
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,864)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

It was easy to communicate with the…

It was easy to communicate with the team, they often got back to us with updates.
I would definitely use Robinsons again x

October 17, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to leave us a review!

We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.

We truly appreciate your support and hope to help you again in the future!

Regards
Robinsons Management Team

Rated 5 out of 5 stars

5star service

From the very start ie valuation then throughout the whole process the entire team especially Shelagh who went above and beyond, I couldn’t be more happier with their 5* service with the selling of my late father’s property.

September 19, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to leave us a review!

We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.

We truly appreciate your support and hope to help you again in the future!

Regards
Robinsons Management Team

Rated 5 out of 5 stars

Amazing service

Amazing service! Very punctual to emails and to help when needed, sale went through effortlessly, I would have no hesitation to use Robinsons again or to recommend to friends and family.

October 1, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Highly recommend

I have sold previously with Robinsons in Chester-le-street and had no hesitation in selling with them again. Everything and everyone from start to finish were so professional. Michael is amazing. Sheilagh & Michelle exceptional and so friendly. In fact whoever I spoke to were so helpful.

September 19, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Amazing team

We recently bought our house through Wynyard Robinson Estate agency. Adriesne and Joy - both went above and beyond from the start when we viewed the property to the day when we received the house key.

Adriene is experienced and has an excellent knowledge of the Wynyard Village market and provided us honest information.

We have to say special thanks for the excellent communication from the team and especially Joy who had been chasing the chain on daily basis and provided us with the update and patiently dealt all my queries.

We felt well supported by Adriene and Joy throughout and they co ordinated the stressful process in a well structured way to make it smooth and easy.

We couldn't be more pleased with their dedicated and professional approach in every step of the buying process.

We would highly recommend Robinsons Estate Agency if anyone is looking to buy property in Wynyard.

August 21, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Robinsons Wynyard

Having used Robinsons Wynyard to sell our previous home, there was no hesitation in deciding to use them again. Adrienne was very professional in guiding us through the listing process and proved to be half the price of the other quote we received.
Joy Cruddas was our personal contact thereafter and proved to be a joy to deal with. Nothing was too much trouble and we cannot recommend her highly enough.

September 26, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for taking the time to share your feedback — it means so much to us. Our team is dedicated to providing the best possible service, and hearing that our efforts are appreciated truly makes a difference. We’ll be sure to share your kind words with the entire team.

Warm regards,
Robinsons Management Team

Rated 5 out of 5 stars

Robinsons Chester le Street

Robinsons Chester le Street were our sellers estate agent
Every time I needed to contact them the staff were extremely helpful and professional
Very happy with their service

September 16, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your feedback — it means a lot to us. We’ll be sure to share your kind words with our team.

Best regards,
Robinsons Management Team

Rated 5 out of 5 stars

Ryan, Danni & Sharon at the Sedgefield Branch

Ryan, Danni & Sharon at the Sedgefield branch. Wow, what absolutely lovely, professional people. We began renting through Robinsons almost a year ago, and from the start they were absolutely fantastic. So approachable, and the process was seamless. We then wanted to buy our first home, I went into Robinsons to ask some questions about the process and again, they were fantastic. The whole process was stress free. Even with the overlap with our rental, they continue to keep us in the loop about new tenants coming in. Their communication is excellent. I’ve never met such nice estate agents, and I’ve dealt with a lot over my time in rental properties! I was so pleased the house we were buying was through Robinsons. They cannot do enough for you, and I would recommend them to anyone. If/when we come to sell our home in the future, we will 100% be using Robinsons. Such a positive experience 🌟🌟🌟🌟🌟

August 29, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Great experience

The whole process from start to finish with Robinsons selling our house has been hassle free. All the ladies in the office have been great and we would definitely use Robinsons again.

August 26, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Great experience from all the staff…

Great experience from all the staff (Michelle, Chelsea & Michael) at Robinsons Chester Le Street. They have been friendly and helpful throughout the process of buying our new home

September 2, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Great frGreat Service.

Great from start to finish no matter what difficulties I presented them with. They regularly arranged someone to oversee viewings when I was unable.
This is the second time I have employed Robinson's and wouldn't hesitate to do so again

September 2, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

The sale went very smoothly from first…

The sale went very smoothly from first to last.
Ryan visited on Friday measured up took a good range of photographs, advised on price .He was well prepared showed brochures of recent sales in the area.The listing went live Saturday morning. Ryan handled viewings had two booked for Tuesday and one for Friday. The second viewing put in an acceptable offer. Sold in days.
The two ladies who I spoke to in the Sedgefield office Sharon and Danni kept me informed every step of the way.

August 15, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 1 out of 5 stars

I'm trying to book a viewing, poor service

I'm trying to book a viewing to buy a flat in Luton and the guy keeps avoiding me hanging up and saying he'll call back saying he can't hear me even though my phone reception is good. He also keep saying he will call back but its me that keep calling back as I want to view the flat. This is such a bad service without even using it as yet, If I had known the owner of the property, I would encourage to go elsewhere to sell his property. However, the guy wasn't rude in his words, Just subtle in his actions, who knows, he probably don't want me to view the property

August 18, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Hi Rhorie. It looks like you have added your review to the wrong company. We’d be grateful if this could be removed. Best Regards, Robinsons Management Team

Rated 5 out of 5 stars

Gadzooks! An Estate Agent that is actually good!

Like many of us, I do not like Estate Agents as a breed and to use the word "good" in the same sentence as Estate Agent seems to me to be an unlikely combination. However our experience with Robson's has very much bucked that trend. They sold my mother in law's house and their service was very good indeed, especially at the stage where solicitors, buyers and possibly sellers needed to be chased up. We really could not fault them. There is a proliferation of Estate Agents around Pinner and we would be happy to endorse Robson's.. Forget the rest, go to the best.

July 26, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Fantastic estate agents!

Just want to say a big thank you to George, Keith, Stacey and Kayleigh for assisting with my house sale.
The service was excellent from start to finish and I would recommend Robinsons for an estate agents.

Thanks Mike

August 4, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Excellent friendly service

First class service from initial valuation through to completion. Michael, Michelle and Chelsea kept us well advised on viewings and offers making the whole process seem very simple. Thanks for all your help. Would highly recommend Robinsons estate agents

July 18, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Excellent marketing and staff

Robinsons at Sedgefield managed a difficult process with professionalism. Ryan was quick to make an appointment and had the house on the market the same day. There was plenty of interest and it was sold very quickly. Sharon and Danni were great in keeping up to date with everything and despite issues within the chain making it quite a stressful process, they were on hand to support with a sense of humour which was greatly appreciated. Thank you to everyone at Sedgefield for your help and support.

August 2, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Wynyard branch

I cannot thank Joy and the Robinsons Wynyard team enough for their outstanding support throughout my home purchase. Joy went above and beyond to ensure everything progressed smoothly. Communication was exceptional, and her persistence made all the difference at numerous points in the process.

Joy showed genuine care and professionalism every step of the way, and I always felt that she was fully on my side, doing everything possible to move things forward.

It’s rare to come across someone so committed, reliable, and proactive. I’m incredibly grateful for her help and wouldn’t hesitate to recommend the Wynyard branch to anyone buying or selling in the area.

July 29, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

We have had a fantastic service using…

We have had a fantastic service using the Chester-le-Street branch to buy our property, and also had a valuation carried out. Chelsea, Michelle and Michael have been brilliant to deal with, and have been so helpful throughout a stressful process! In addition, Shelagh is a pleasure to speak with on the phone. Robinsons customer service is excellent. Thank you all to everyone at the branch who have helped us, it is much appreciated! 😊

July 23, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

Rated 5 out of 5 stars

Many Thanks

Big thank you to the team at the Sedgefield Branch. Not straightforward but you managed it in a very professional manner. Would recommend your services to all.

July 18, 2025
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team

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