Robinsons Estate Agents Reviews 

Just wanted to say a big Thank You to Shelagh and colleagues at the Chester le Street branch for excellent customer service during recent purchase of property. They demonstrated professionalism, respect and great communication. Helped to make the process less nerve wracking.

I recently used Robinsons Estate Agents in Crook and the service was absolutely amazing. All of the staff were friendly, professional, and incredibly efficient throughout the entire process.
A very special mention to Angela, who was so empathetic and understanding about my mum having to sell her house to move into a care home. It was an emotional time for our family, and Angela handled everything with kindness, sensitivity, and professionalism.
I would highly recommend Robinsons to anyone looking to buy or sell. This is truly a 5-star service — and it would have been more stars if that were possible!
Thank you, Robinsons, Steve & Family.

Excellent service with a good knowledge of pricing in the area.

They were very helpful in answering any queries I had about the sale of my house. Quick to get my house on the market and worked around working hours for the photographs.

Really happy with the staff and service, with great feedback during my purchase

Robinsons crook again made the selling process as smooth as possible and guided me through the sale for the second time recently, thanks
John

Friendly service and always responded quickly to any questions or issues I had. Buying my house was made easier by the work of Michelle, Chelsea, Shelagh & Michael. I never felt hassled or pressurised. A really good, professional agent. I would highly recommend them.

Awful experience in general with it being a purchase of a repossession open to gazumping, but it is what it is and Shelagh and her team made it feel as less of a daunting experience as they could.
Estate agents are often the enemy in these situations but my partner and I didn't feel this way.
We managed to win the property and were very happy with the whole process and information given.
Robinsons allowed multiple viewings often last minute.
Great communication and always at the end of an email or phone call.

Thanks again.

We recently used Robinsons in Durham for sale of our old house and they were the agent for purchase of the new one. Communication was good throughout from Ann, Stacey, Keighley and Emily, while Keith was very knowledgeable valuing the house. Nothing was an issue throughout and would highly recommend.

My husband and I are very happy with the help we were provided throughout the process of selling our home. The staff have been friendly and attentive. We used the Chester Le Street Branch. Michelle, Chelsea, Shelagh and Michael were most helpful and I would recommend to anyone selling their home.

Finally!
After a few failed completions due to time wasters we completed thanks to the help from the staff at Robinsons Chester-le-Street. Particular thanks to Michael, Shelagh, Michelle and Chelsea who put up with our anxiety with patience and got us there in the end

Excellent service from start to finish! Robinson was knowledgeable, friendly, and helpful throughout the entire process. Highly recommended

We bought and sold with Robinsons. The staff are really lovely and always ready to help. They sort out any issues and handle everything with professionalism.
Would recommend

We sold our house using Robinsons. Michael came out to value our property and was respectful and professional the whole time. We dealt mostly with Michelle and Chelsea afterwards who were so friendly and professional.
They took fantastic photos of the house arrange viewings at times convenient for both ourselves and viewers and dealt directly with our solicitors to keep our buyers in the loop. Would 100% recomend Robinsons Chester le street the team are brilliant.

Excellent customer service from start to end of process.

Very much appreciated.
Thank you.

We have just bought the house of our dreams in Wynyard. Joy was our point of contact at Robinsons Wynyard, she was very friendly and efficient whenever we spoke to her on the phone. Thank you Joy for all your help.

Appraisal Ryan McKenna SEDGEFIELD OFFICE.
I have no doubt I am not the first to laud the excellent service offered by Ryan in his duties as sales manager. From the outset he has been the consumate professional. No hard sell just a common sense approach in looking after my interests throughout the sale of my property. There were many twists and turns during the conveyancing period but Ryan was always on hand to guide me in the right direction. This was done with an abundance of enthusiasm and a genuine desire to please. Ryan is one of the most committed persons I have had the pleasure to encounter. Literally a one-off individual. A work ethic second to none that includes Sharon& Nicola.

A huge thank you to Alex and his team for many years of rental management and recently for completing the sale of our property … in two weeks !

As a managing agent Claire has been superb - her knowledge of the ever changing rental market is excellent as is her patience and professionalism in sorting out any issues.
Jamie Lee and Angela secured our buyer and ensured the sale went through smoothly in just 14 days …something we thought was impossible but not in this case.
Well done to all the team - we certainly recommend Robinsons in Crook for any property matters.
Judith and Peter

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free.
We then used Robinsons Chester-le Street for our purchase and the team were fantastic to deal with. Michael, Chelsea and Michelle were extremely helpful but Shelagh for me was the star, guiding us through choppy waters when calmness was required. An excellent team and would definitely recommend.

At the Chester-le-street branch all staff were extremely helpful and very professional.
Any queries were dealt with promptly and they made my three viewings of the property go extremely smoothly and they were always on a Sunday which suited me.
Michael, Chelsea and Michelle are a credit to this organisation.
Thank you again for all you friendly help and support.