Robinson's Shoes Reviews 

563
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... See more

Rated 2 out of 5 stars

I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... See more

Rated 3 out of 5 stars

Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... See more

Rated 1 out of 5 stars

Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... See more

Company details

  1. Shoe Store

About Robinson's Shoes

Information provided by various external sources

Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.

Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.

In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

563 reviews

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2.3

All reviews

(563)

1 review in the last 12 months

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Rated 2 out of 5 stars

Slow and misleading

First order went well without any issue (I bought two pairs of shoes). Second order is still in progress and it is almost a month after I purchased (pain in the ...).
First problem is with items available on website while they are not available in a stock. I asked about my order (9 days after I paid), they replied saying they emailed me about items not to be available (haven't received any email and I checked all possible folders, including spams).
Exchanged few emails to change my order for a different items (took another 6 days). They confirmed new order ten days ago and still nothing (not shipped yet no further message received).
In case you would like to order handmade belts from Robinson I believe it is going to be faster to use your hands.

March 11, 2016
Unprompted review
Rated 2 out of 5 stars

Item not in stock

Love the shoes when I finally got them. When I ordered they said they were in stock and ready for immediate dispatch. Received an email 2 days later to say the shoes were out of stock and would be delivered in 4 to 6 weeks. Although money taken out my account. Rechecked the website throughout the 6 weeks and shoes in my size we always showing in stock. Buyers beware!!!

March 1, 2016
Unprompted review
Rated 2 out of 5 stars

Poor carrier service

Nice pair of Loake shoes and arrived promptly at Perth. However v poor carrier service via DHL despite paying for express delivery. Would suggest that Robinsons choose an alternative service or will lose customers.

February 16, 2016
Unprompted review
Rated 5 out of 5 stars

Fast international delivery and quickly email response but delay without notify

The international delivery was very fast .
Just need 2-3 days to Hong Kong .But i can't track my shipment using the shipment code they gave.

My order was delayed because the shoes was out of stock, but there was no notify email to let me know about the delay until i email them.

In my order
The delivery was very fast(if you pay for the express shipment)
Email response quickly and nice
Delay without notify(sent email to them if your orders was not dispatched in 3 days)

Overall,Robinson is a good company to buy a pair of shoes.Definitely purchases from this company next time

February 15, 2016
Unprompted review
Rated 5 out of 5 stars

Stunning shoes

Somehow I was not prepared for how comfortable this visually stunning pair of shoes would be.

True craftsmanship is on display in this pair.

February 14, 2016
Unprompted review
Rated 3 out of 5 stars

misinformed

Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for business. Misleading although happy with shoes.

February 11, 2016
Unprompted review
Rated 4 out of 5 stars

Good Loakes Shoes Deal

Bought a pair of Loakes penny loafers from Robinsons, offered at a very good price. Arrived within a week, were well packed, and of excellent quality. Overall, happy with purchase/service,although bit more communications would have improved further.

February 9, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered a pair of shoes for my husband and thet arrived very quickly after ordering. The website was easy to navigate and order from. I would use this site again.

February 7, 2016
Unprompted review
Rated 5 out of 5 stars

Perfect

Robinson's Shoes is very reliable. I am a French client and can confirm deliveries are swift and flawless. Always a little gift enclosed in addition to the order. C'est parfait, merci beaucoup and keep going !

February 5, 2016
Unprompted review

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