Robinson's Shoes Reviews 

563
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... See more

Rated 2 out of 5 stars

I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... See more

Rated 3 out of 5 stars

Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... See more

Rated 1 out of 5 stars

Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... See more

Company details

  1. Shoe Store

About Robinson's Shoes

Information provided by various external sources

Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.

Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.

In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

563 reviews

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No recent history of asking for reviews

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2.3

All reviews

(563)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Barker Penny Loafers

I saw the loafers I purchased with another supplier and almost bought them there and then. But then I did a quick search on Google for the same loafer and found Robinson's Shoes offering them for a much better price! So I ordered them.
I've never used Robinson's before but it was a perfect experience, great prices, delivered on time and as expected. Would use again for sure. Thank you.

February 1, 2016
Unprompted review
Rated 5 out of 5 stars

Barker Grant.

Absolutely fantastic price and quality of service, delivered within two days. Happy as the proverbial pig in sh**e. Will most certainly use again. Thankyou.

February 1, 2016
Unprompted review
Rated 4 out of 5 stars

Fast delivery.

Delivery was fast but packaging can be further improved. Ordered a pair of shoes and the shoe cream was packed inside the shoe without any additional packaging. If the shoe cream leak/break while transporting, the shoe might be affected.

February 1, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Experience.

I like to wear good quality shoes particularly Barker and Loake. Due to constraints on my time I prefer to shop online and having recently browsed through Robinson's online catalogue I was able to choose three pairs of shoes in the style I wanted.
The completion of the purchase was easy, and I then had a query from Robinsons, which was very courteously resolved.
The shoes arrived the next day, and I'm very pleased with them.
I will certainly be making further purchases from this company in the future.

February 1, 2016
Unprompted review
Rated 2 out of 5 stars

Bad practice

I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took 3 days to tell me this or why it will take 2 weeks. Delivery time was suppose to be only 3days so it took as long to find out they were out fo stock as it was ment to deliver them.

January 31, 2016
Unprompted review
Rated 2 out of 5 stars

slippers

advertised slippers not available, despite taking my order and monies
not found out until i e mailed 'where is my order'
reimbursement not quick enough.

January 28, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Live in Australia and always wore Loakes shoes when I lived in London. They cost a fortune over here and I was delighted to find them at Robinson's much cheaper, even including International posting.
They arrived from Carrickfergus ( bizarrely my birth place !) to my front door in 48 hours - amazing speed. Shoes perfect. Will not be buying from anyone else now.

January 28, 2016
Unprompted review
Rated 4 out of 5 stars

Excellent product. Slow dispacht.

I received a pair of very well made shoes. Slow dispacht despite I paid express delivery. I think that is because I received a pair of socks as present. Look out! Shores large sizing. I ordered a 10.5 size as usual, but 10 would be enough. Good overall.

January 25, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

website easy to use, shoes dispatched promptly and sent by reputable courier so I was able to schedule exact date of delivery

January 25, 2016
Unprompted review
Rated 1 out of 5 stars

Goods not received

I placed my order 8/1/16 and its now the 22/1/16 checked the post this morning and still no shoes. Would have expected the turn around time to be advised by could not see this information. Received an email on the 14/1/16 to advised goods were dispatched. We live in Australia. Could anyone assist us with delivery notice?
Jennifer

January 22, 2016
Unprompted review

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