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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Avoid buying gift cards!

Avoid buying gift cards!
Company has not responded to two support requests regarding gift cards purchased and funds missing.
Physical gift cards were purchased, redeemed, credit was issued and transferred into Robux. Robux appeared in account and a day later it was gone with no transaction history. Account is not hacked. Robux has not responded to this inquiry. No case ticket was issued by them.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

why roblex?

no no no no no no no me no chat i no kan chat animoore. me no david bazooka like i love roblex but lew by mik sue u men nolike law by mik he youtube go dow by 100 mil subs #### you law by mik

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

The updates are trash

The updates are trash, and the CEO won't listen to us. I can't chat to any of my friends now. Do not play this game its horrible.

April 26, 2026
Unprompted review
Rated 3 out of 5 stars

FREAKING CHAT RESTRICTIONS

Ye roblox is pretty fun sometimes. But i hate the new chat update! some of us arent even preds, just ppl tryna play the game. and we cant talk to others cause of the chat??? Like roblox man bring back the chat 💔

Ps: NO IM NOT VERIFYING MY FACE

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

I Lost £10!

I bought some robux via voucher, claimed my credit, purchased the robux and it never showed up on my account!

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox…

Game feels empty, also met a predator. reporting people doesn’t works. MATT KAUHMAN IS A BIG ASS.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Parents beware of in app purchases settings

Parents beware! I’m particularly disappointed in Apple and the Roblox in app purchase methodology. My son recently joined the Roblox community with my permission. Somehow he was granted permission to make purchases as a default setting, rather than with parental permission, and I do monitor all purchases. 3 days later and 4 purchases later I notice what’s happened. I have to sign up to take over control of the permissions! Why? I don’t with other games or purchases!
I complain to Apple citing the issue and requesting refund- final decision no refund. No grounds for appeal. It’s not big money but it’s not the point. I feel ripped off, Parents beware of that inappropriate default setting!

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

the recent updates SUCK

the recent updates SUCK
they are requiring everyone to do an age check to chat, and soon will restrict games too, roblox was better in 2019 when i first started.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

WARNING: Roblox locks minors to adult 21+ account and refuses to fix it.

I am 13 years old. My Roblox account denischeeck (created July 29, 2021) is currently flagged as "Verified 21+" with full access to adult content. Why? Because I mistakenly used my parent's ID for age verification — and Roblox considers this a permanent, irreversible error.

What happened:
- My account is permanently locked to the VNG (Vietnam) region.
- I have full access to voice chat and adult games.
- I contacted Roblox-VNG support multiple times (tickets #160525751, #162043975, #162373225, #164756759).
- Roblox refused to help. Their only response: "We cannot update age settings. Create a new account."

I filed an official complaint with the FTC / ICPEN (Reference #200391024). Yes, the US Federal Trade Commission. My complaint is now in the international Consumer Sentinel database, shared with law enforcement across 65+ countries.

This company is more concerned with automated systems than with fixing a clear, provable child safety emergency. If you value your child's safety, think twice before letting them spend money here.

Roblox Corporation, do the right thing: Reset my age verification to 13+ and move my account back to the Global region.

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

Rude player

In roblox some players were being rude for no any reason and i need roblox to banned all that lind of players

April 24, 2026
Unprompted review
Rated 3 out of 5 stars

I still play it but the updates suck

I still play it because its fun but roblox is ruining it, i wish they stopped updating the game because it's community driven and no one will care about roblox's own efforts except for game moderation.

I hope the ceo steps down or reverts all of these updates.

Updates i disliked

Setting friends to connections (Now reverted) too corporate

Settings games to experiences, too corporate

Age groups : Restrict communication too much, and makes it easier for preds to talk to kids by using alt accounts of their desired age.

Layered clothing : Mostly filled with slop that takes 2 seconds to make and always comes up first prompting to me to specifically search for classic clothing

Dynamic faces only : This isn't an issue but the modellers for the faces made the faces ugly and the faces should move with vc for people who don't wanna share their face cam and the player should have a toggle button to force the face in a certain position.

New game publishing for all ages requirements (Not implemented yet) : The security checks required are annoying but harmless and actually positive, however it is annoying and greedy that you need roblox plus to do it which will almost certainly stop many future big games made by talented children who cant get roblox plus for whatever reason.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

My balls fell in the paper shredder

This game has so many pedophiles that when I tried playing Bombastic Femboy Twerk Simulator like 18 80 year old men tried adding me on ToCatchAChild.com and my balls fell into a paper shredder so I fled to Adrian, Georgia cos Georgia(state) is suing Roblox

April 24, 2025
Unprompted review

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