While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I HATE THIS APP

This game won't let us chat which if you know, YOU NEED IT TO TELL PEOPLE INFORMATION. I used to chat with my Xbox controller (never had a mic), now it feels empty, like those teamwork games are for nothing. To fix this you need to bring chat back (I just realized that they had to do it, or they will be BANNED everywhere) even tho my hate for roblox is true, I still have fond memories of hopping onto rivals and grinding.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

hi roblox

hi roblox, i have a problem

so recently i have been hacked of my adopt me pets from a RANDOM player. so i did what any person would do. i reported it. and now? WHERE ARE MY PETS ROBLOX?!? I REPORTED THIS SHIT A MONTH AGO!!
anyway if you want one less player i would suggest you give me my pets back.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

bring back chat

i was playing fps, but my ally wont move,
i did say「YO MOVE」,BUT HE WONT MOVE!!!!!
BECAUSE ROBLOX DONT GIVES FREEDOM CHATS!!!!
yeah, roblox its now north Korea....
#bringbackchat
#freeedom

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

My 11year old decided he wanted to redo…

My 11year old decided he wanted to redo his password and forgot it. Now we cannot log in and they will not verify his account despite the fact they have everything *and* can see the codes from used gift cards that we used on his account I would give them no stars if I could. This is more like ransomware. Do not invest your hard earned cash on this platform

April 4, 2026
Unprompted review
Rated 2 out of 5 stars

I like roblox .Its just one of those games where you just have to be careful and aware for the dangers it has .

I like roblox .Its just one of those games that despite its flaws ; we just dont have any replacements . Dont take me wrong , theres good games . But the moderation is hot garbage . Like theres been multiple instances where people get upset over a game and threaten to harm me irl i say something like shut up and get banned???? for what ? Also , i made a grimace shirt back in 2022 and it got taken down by roblox and mcdonalds and i got a permanent DMCA strike on my account ? And predators aswell as hackers get to roam free on this platform like its their safe haven ? you have good games but not good app moderators . Thats my take on it . Its annoying when 5 year olds get away with murder ; crying they lost a game and when you retaliate ? Ban ? serious ? This game needs a serious change in the people running the show otherwise it has good potential . I have mixed feeling about this game so im going to rate it 2 stars instead of 1 . They should have a change of C.E.O , safety management moderations all of that . They shouldnt be shipping our information just because we agreed to give our personal details for chat like thats just blackmailing children at this point . Including me . Were falsely given the promise our data is deleted yet its being uses by I.C.E agents when i dont even live in America . Bogus yet some of the games that are on there are good . Still that doesnt give you the excuse to violate someoens privacy and security like that through deception.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

ABYSMAL platform.

This platform has become borderline unplayable over the past 3-4 years. I don’t believe for one second that removing players freedom to customise, interact and create is in any way “benefiting” the platform. The moderation has gotten worse since 2025, predators now have a borderline buffet of what vunerable children they want to prey on and the corrupt higher ups and CEO are turning a blind eye and raking in profit. There’s nothing left on this website but money hungry trash-developers, borderline pedophiles and hidden potential being screwed over by the company.

Absolutely ABYSMAL way to destroy your platform.
Don’t waste your time.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is run by scammers

One star is pretty charitable at this point.

My account was banned for a minor infraction. Though harmless, they allow cheaters, scammers, and pdfs to with open legs to roam around and infest the games like cockroaches. Admin really are a bunch of scammers.

July 6, 2025
Unprompted review
Rated 2 out of 5 stars

The downfall of Roblox.

Uhm, this is a player from October 2021, and DANG, has Roblox downgraded. I used to play this game a lot more, but now I only play Social Baseplate, and it's barely enough entertainment. There are so many flaws, especially now. Chat was something created at the very beginning of the game. It helped players communicate with one another and help build better friendships. In late 2025, Roblox announced that they'll remove chat for people who didn't do an age check. Why, you might ask? This goes back in early 2025. Schlep, a Roblox player, helped protect Roblox kids from Haiji Towa IRL. (iykyk) Roblox then was like, "Nah, we'll ban him." and sent him a Cease and Desist order. "What's a Cease and Desist order?" dw, I gotchu. It's a legal piece of paper, or a digital email, command from a court/government agency, forcing a party (a group of people I'm pretty sure.) to discontinue their illegal actions. In other words, Roblox told Schlep to stop protecting children from the predators.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Roblox is selling information to ICE

Roblox is selling information to ICE. Many people who play Roblox, have had their personal information given to ICE. This is a severe sign of corruption from the US government, which should not be happening.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox home of the pedofiles

Roblox home of the pedofiles. Had a grown man trying to talk to my child. Told Roblox and they did nothing. They also refuse to delete my profile. I'm threatening legal action. Everything they have told me I've done and they still won't delete my profile. Roblox NEEDS to be put of business. If I could give negative stars I would! Don't ever sign up your children for this stupid game! Too many sick perverts on here that prey on small children. Roblox should be held accountable for every circumstance! And I'm not going to stop until I win and they go out of business and get rid of my information like I've asked over a dozen times!

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Their “Customer Support” is a joke

Their “Customer Support” is non-existent, the whole system is filled with bots, AI and automated messages that will 90% discard your tickets immediately. You’d better pray you’re one of the few lucky to get your tickets reviewed, or just don’t waste your time on this. They want to cut costs and do not want to do their jobs.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Supporting not being supportive

I have submitted ticket to transfer value of redeemed voucher from dormant to active account. My daughter made genuine mistake. Was told a misleading not factually correct info and rebuffed for not reading up on link with self help - which was not helpful in this case. Ticket ref 167877653

April 28, 2026
Unprompted review
Rated 2 out of 5 stars

Nostalgia left to rot.

Roblox, i've played since 2019, it was fun then. Now you ban people helping the game be safer, remove our classic faces, force us to give you our faces, say you will delete them, yet a databreach revealed all of them. You are just ruining the game.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Injustice on the part of Roblox moderation with solid evidence

I am a 7-year veteran user of Roblox (Account: eltonpro100) with a completely clean history. I am filing this complaint because Roblox Support has refused to acknowledge technical evidence proving that my account was compromised.
On the day of my ban, I suffered a massive security breach on my personal accounts, which was officially flagged by Google as a "Critical Security Alert." I have provided Roblox with the official alert from Google that confirms unauthorized access at the exact time of the alleged violation. Despite this, Roblox continues to hold me responsible for the actions committed by a third party (hacker) during the breach.

My case is supported by:
Official Google Security Alert: Technical proof of a hack.
Purchase Receipts: Verification of my identity as the account owner.
7-Year Clean Record: Demonstrating that the alleged "Child Safety" violation is inconsistent with my long-term behavior.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

I used to play starting in 2020...

I used to play starting in 2020, but their AI moderation, false moderation, the fact their platform has almost no good games, and age checks with a provider rumored to run hundreds of background checks on you, has truly pushed me to quit the platform. As of now, there are petitions with hundreds of thousands of signatures designed to petition for a new CEO to take over Roblox, for the better, and undo some of their bad actions, like removing classic faces which ruined the economy, banning one of the most famous predator catchers that protected kids from being groomed, or possibly worse.

April 26, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look