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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

I miss the old...

When I had Roblox, it was fun, I made friends, and had alot of stuff. But now? Age check, that means I CANT MAKE FRIENDS BY SAYING HELLO!!!

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Wanting credit/debit cards for all…

Wanting credit/debit cards for all subscriptions now, no longer accepting gift cards for payments.

This is majorly used by children, untill this is reverted back to accepting gift cards as payments.
I hope enough people nolonger subscribe and it forces them to make this u turn.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is a utter waste of time

This site is the worst site for gaming. Not only is their ceo and anyone up top progressivly making the game worse they don't have a clue at what they're doing in terms of making it a quality experience. Their servers are so awful, you can join a game and play for 5-10 minutes before getting disconnected, it could be any game, good or bad wifi, it'll always disconnect you cause they can't produce any quality servers. Everyone is tired of this garbadge, they don't listen to the community. It's why they have such a low rating on any platform, it's cause it's just a offshore site that encourages pedophilia.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Bring the old Roblox back

Bring the old Roblox back how are you supposed to play a game when you can't chat to everyone plus you got my age wrong and I'm in a lower age group.
It's not Roblox place to control the age of who we speak to that's the parents job.
Absolutely boring now don't play it like I did before BORING

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Update

I wrote a previous review about 2 months ago, how I have not received my robux. Still have not received.

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

Unfair Refund System for Removed Items – Only 5 Robux Returned for a 65 Robux Purchase

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy.
Roblox’s Terms of Use and Virtual Items Policy do not state that partial refunds or “reduced-value” refunds will be issued for moderated or removed items.
If an item is removed, it is reasonable to expect either:
a full refund of the original purchase price, or
a clearly stated refund policy.
Roblox provides neither.
Instead, an opaque automated system decides an arbitrary refund amount with no transparency, resulting in users losing Robux they paid for in good faith.
I contacted support and received repeated copy-paste answers, avoiding the core problem.
This behavior is unacceptable for a platform that profits from user purchases, especially when minors make up the majority of the user base.
I am asking Roblox to correct their refund system, offer transparent criteria, and return the full amount of 65 Robux that I paid.
Until then, I cannot recommend Roblox’s marketplace to anyone

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

My account 'reloplok' is incorrectly…

My account 'reloplok' is incorrectly locked to the Vietnam (VNG) region, despite the fact that I live in Russia and have never been to Vietnam. I have contacted Global Support multiple times (Ticket #167506241), but they stopped responding and refused my 'Right to Rectification'. This is a technical error on their side that they refuse to fix, forcing me to use a restricted version of the app. I demand a manual region reset. Terrible customer service experience!

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

The Robloxian paper.

We declare roblox chat to return and David to lose his position because of Roblox's horrible updates, banning the heros including Schlep, and even destroying itself.

First we request chat to come back because it is supposed to be a social game for players in all ages.
According to what I've been seeing, including roleplaying games, people are just in plain silence, no laughter and no happiness. Because of this, we propose chat to be back because the whole point of Roblox is to be a social game, and when roblox removed this element, it obliterated it's meaning.

Secondly, we want Schlep to be unbanned and healing roblox with other users. Schlep has done little to no harm to the roblox community, he has been banning roblox predators and keeping children safe from harm. However, Roblox banned him for a unreasonable purpose and Roblox deserved to have the consequence. Roblox deserved to be hated on, and Roblox deserved to lose their money.

We declare for chat to return.
We declare classic faces to return.
We declare more consequence on David
We declare everything to return the same way it has been back then.
We are not happy.
We are not dissapointed.
We are furious.
We are enraged.
We will be against roblox and all the people loyal to David.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Unfair Permanent Ban - 6-year history and paid content ignored by bots

My 6-year account qertyuoppasdfgjkl was unfairly permanently banned due to a technical "False Positive" caused by a shared IP from a paid VPN service. Roblox Support is ignoring my evidence and sending automated rejections (Tickets #167697943, #168388639). I have provided proof of ownership via 3 official Gift Card codes redeemed on this account: RAL8S6VF7SUBGKKM3C, RE-Y78P-FRAY-KAPH-NMAH, RA7M6M6R892BHLYDS9. They refuse to perform a manual Hardware ID (HWID) check which would prove I am not the owner of the violating account @sh*****. Tomorrow is the 30-day limit before I lose my progress, my development portfolio in Roblox Studio, and paid content forever. I need a human moderator to investigate this!

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Why I hate Roblox

This game is so annoying because the whole platform is a complete nightmare and all this whole game is a place where people go to be annoying and play some stupid games and put stupid things in the chat and it looks like a kids game even though it's rated for 13+ on the apple app store its playerbase is clearly younger than that and all I see in the chat most of the time is just gibberish and I call my previous self that played this game all the time an "iPad kid" (about 15 minutes before writing this review I deleted it because I got fed up of seeing people with dumb usernames and about 837598759283742374982759847583475478347528475824752045924870527905270 different friend requests from other people that I don't know) and in total it's full of spam and dumb kids that smash their keyboards to smithereens in the chat. and the AI age verification crap is so easy to get past because it detected a face on the TV because I decided to try the AI to determine whether it's an actual person's face or just a person on TV's face and I decided to put a random DVD and now it thinks I'm Mr Bean ;-;

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Asset item "Dramatic wispy baddie…

Asset item "eyebrows" is under review and currently unavailable.
If the item is removed from Roblox you'll receive a refund within a week.

Asset item "Dramatic wispy baddie lashes (1/2)" is under review and currently unavailable.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

DON'T PLAY IT!!

DON'T PLAY IT!!! Seriously, you're better playing something else. They have the worst moderation system out there, but instead of improving it, they keep rolling out updates so they can make money—they're just trying to get people to spend their money. And if you think Roblox is a platform where you can create games, you're very wrong—IT'S NOT ANYMORE, now it's officially a pay-to-play platform.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

SHIT GET THE PAST

I loved this game before,but now it’s literal shit we can’t talk anymore without giving our most confidential information=our face,they feats with site and other that makes confidential information trafic,they slice everyone by age,they force us to use animated face that ruins our avatar,they make pay dor creating games even if their rule was everyone can create for free now you need roblox plus and the hub is FULL of BRAINROT SHIT only because they give money to roblox to be recommended

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

5 years ago

5 years ago, it was an amazing, fun community, but everything went downhill after they added UGC and r15. They just keep on accidentally shooting themselves in the foot, but by today, I don't think there's anything left of that fricking foot. Oh yes, we need to protect the children. Oh, they keep on being abducted by predators. That's not Roblox's problem, like genuinely it's their parents, if an old hairy man takes your child at a gas station, is it the gas station's fault? Or their brain-dead parents' fault? i want old Roblox back

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

The new update has ruined Roblox…

The new update has ruined Roblox because I am premium and now if I want to keep building by game I have to pay an additional £5. Roblox has gone from fun to one of the worst games I have ever played in less than 6 months, so greedy.

May 1, 2026
Unprompted review
Rated 3 out of 5 stars

Half good

This was good in before and if Roblox is reading this lets good back to OG ways, if not you are getting a 1 star rating

April 25, 2026
Unprompted review

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