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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

Bad Updates

Now we have to pay to make our games. Completely SHATTERING people's dreams. Another thing is that you can't chat anymore so it's really lonely in games too. And you can't even get people's reactions on your own games...

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

very good roblox service

while i was gooning on spin a baddie i got jumped and got dilded by diddy and then i joined femboy obby and gooned on there it was very good 5 stars i hate the new update i want too goon too kids but i cant sadly do it anymore i hate roblox

(joke)

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

i was playing on my account then i…

i was playing on my account then i slept the next day there was a ban message it was because of i linked with an account named jamiestansten? i do not know who the heck that is and i got perma mbanned for it roblox is dog water

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is going downhill.

Roblox, what the hell happened to you lately? Roblox used to be such a cool and fun game a few years back until they decided to absolutely ruin their platform by first introducing 3D clothing. Until then it got only downhill with every update they released. And now we're here about to being forced to pay 5$ per month in order to publish a game (not really "powering imagination" anymore), being forced to verify your ID with the worst possible AI review system in order to chat (there goes the social part) and removing classic faces? THERE WAS ABSOLUTELY NO REASON TO DO THAT AND NO ONE WANTED THIS. Yeah roblox, I hate you now.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

If you have kids under 13 DO NOT let…

If you have kids under 13 DO NOT let them play roblox unless strictly MONITORED at all times! this platform is a dream come true for pedophiles! The game “brookhaven “ specifically but all or most of the games ive seen to date are click bait, violent , or not appropriate for most age groups and they still label the game as “minimal “ allowing all age groups to join! My daughter was invited to a “sleep over” on the brookhaven game on roblox by a pedo who held a billboard/sign stating “sleep over this way” then once at the house held another billboard saying” multiple under age children here no face” not sure what the no face part meant! my heart sank but thank God she was so excited about the “sleep over” and spoke out loud about it while i was in the room so i watched her play it and in the house of the “sleep over “ there was several other girl characters and one guy and the one who's sleep over it was said my daughter would have to sleep with the guy since it wasn’t enough beds ! the guy character said he doesnt mind sleeping with who ever ! how inappropriate is that! Roblox is now and forever permanently deleted in this household believe everything you hear this is a terrible platform full of pedos preying on the young minds! im pissed im sick to my stomach im disgusted may this app/platform roblox rot and burn like it should! Much better options for your children! this is exposing them to so much they shouldn't be exposed too and rotting their developing brains!

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Roblox isn’t the same

I’m about to be fifteen but Roblox’s stupid ai thinks im twelve. this game used to be fun but now i cant even enjoy it and play with my friends or play some games because i look young. i stopped playing in 2021 but came back because my friends convinced me too and now i cant even play with them. i feel like they don’t even look at complaints. do better.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Be better roblox

Bad game because all I did was make a profile picture for podiums vc and it suspended me for a day and also a tip let us make whatever we want when we are making profiles

April 15, 2026
Unprompted review
Rated 2 out of 5 stars

Bring Back Classic Faces, Chat and Stop Facial Age Verification!

Bring back classic faces and chat! Stop removing classic faces and enforcing facial age verification. Not only are facial age verification inaccurate, this is clearly a ploy to collect our facial data. They probably sell our facial data to companies, or a data leak is going to expose all of us to identity theft.

Stop being stupid and bring back good updates!

April 15, 2026
Unprompted review
Rated 3 out of 5 stars

A fun filled platform ruined by cooperate greed.

I LOVE playing Roblox, the games are great, I play Outcome memories (Its peak play it NOW or suffer 2011X's ragemode) But it has many flaws. The first flaw is how is "protects" kids. First they used the face scan update, which ruined many chat features, and instead of banning actual PREDS, they ban innocent people like Schlep. The updates have been going down hill, from the face update to the classic face removal, Roblox just seems to have forgotten their original purpose, from powering imagination to powering preds.... You can do better David baszucki, SAVE YOUR PLATFORM.... :(

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Absoloute insanity

Absoloute insanity. Roblox, you are a multibillion dollar company, and not only are you scamming people out of their money, but you are also taking people’s information, and nobody really knows what you do with that information. If this company has so much goddamn money, why can’t they figure out a way to make Roblox a better platform, instead of hiring REAL people to do REAL moderation jobs, they’re using ai, and they should know damn well it’s not a reliable source, it’s not even like they don’t have the money to hire real people, this is absoloute garbage.

April 14, 2026
Unprompted review
Rated 2 out of 5 stars

Fraud Ignored

They were responsive, Ill give them that. However, I was unable to get the $150 of robux that were stolen from my account back. They said that my claims were unsubstantiated, when I infact did not get to spend the money. I will never be touching the platform ever again nor spending another dime since they are impossibly unhelpful.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

WORST UPDATES EVER >:(

The updates sucks... Just telling you that in the makeup faces video, they mocked people with acne by calling them "pizza face."

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Utter butch of c"×£s.

Utter butch of c"×£s.
I bought a £20 gift card and added it. It did it added correctly but no robucks showed. I have emailed them 4 times. I've been ignored each time. Zero customer service, and theft of children's money is how they operate. Disgusting.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

everything is bad

turned to slop very much so, i always knew that there was a moment i'd quit roblox. i very much think this is the very awaited moment.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

🔒 :........

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April 10, 2026
Unprompted review

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