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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

If you or your kid is planning to play…

If you or your kid is planning to play this game, just say no.
And why? Recent updates is making the experience at roblox worse, if your child wanna chat, you need to put your face or ID in to be able to chat, play some games, which is being sold for alot of money at the market, and there has been multiple face leaks due to the AI detecting your face, there are alot of predators online on this game aswell, this is the worse game you can let your kid play, they will become addicted, start playing brainrot games and become brainrot itself, instead let your kid play minecraft, its much better than this corrupt game, i have played it for 8 years, i had enough.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

The new updates

The new updates
Roblox Kids and Roblox select comming in june i have a Roblox youtube channel @MrTopperHAt79 and its just terrible

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

I used to love Roblox, well i don't anymore.

I used to love Roblox. Like genuinely, it was an easy 5 stars for me. I could play, laugh, and actually TALK to people. It felt fun and normal. Now? It’s a 1 star. No question. I can’t even communicate anymore. Every time I try to say something, it either gets filtered, tagged, or just doesn’t send the way I mean it. It’s so frustrating. Like what’s the point of a multiplayer game if I can’t even talk to people properly? I get that it’s for “safety,” but it just feels way too much. It doesn’t feel fun anymore, it feels controlled. I can’t joke, I can’t have normal conversations, I can’t even be myself half the time. Before, Roblox was somewhere I could connect with people and enjoy my time. Now it just feels quiet, restricted, and honestly kinda lonely. Also, what's the point of changing friends to "Connections" if you can't even connect ?.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

i saw this kid he looked helpless so i…

i saw this kid he looked helpless so i went up to him and he asked for help so i asked what happened and he said he got abused by his mom :) so i report the kid for baiting him mom out like that and ROBLOX banned him for 3 years for harassment well done Roblox ya c,unt

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Continually bad management

The Roblox algorithm gods just push over monetized slop. They have killed all chatting based games by segmenting the player base. They also don't care about pedophiles on a children's platform.

Don't get into it not worth putting up with the horrible updates and management.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

These updates are a mess

These updates are a mess. Yes I get for keeping young children safe but its going too far. Next I have to pay just to make a game public. These updates are going too far, and Roblox doesn't even care because they are making us pay just so they can make their HQ. The age verification is horrible, and I cant even chat to people anymore. Im not buying anything on Roblox till action is taken because this has gone too far. If paying to make games public goes ahead, then im officially off the platform, and im sure millions of other users would do the same. Whats next? I thought Roblox wanted to power imagination not power paywalls. Absolutely ridiculous and horrible experience.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Used to be fun

Used to be fun, now just full of RNG and brainrot games. I'm not even sure what David is doing rn. He's riddling the app with useless updates like "makeup" and the age-verification AI thing. I feel like it has turned so badly compared to when I first started playing in 2017. From letting predators on the platform to banning people who keep predators off the platform, Roblox has it all!

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

As a player since 2017, this platform has gone to crap. Not only do I HAVE to my face nowadays to even just SPEAK - and even then not to much people (which is extremely limiting considering the fact I mostly play multiplayer strategy games), not only do I have to deal with predators that the platform doesn't do much about, but now I have to pay a stupid freaking subscription and send them ID because the oh-so-powerful admins at the top of the company are greedy for small indie dev's hard earned cash. I have based and planned my future career on roblox game development and dreamed about it for 4 years straight and now this. Way to go, David. I will not be using your platform again, despite being my childhood.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Powering Paywalls, Not Imagination

I used to absolutely love this platform, but Roblox is making it nearly impossible for new, creative developers to survive. What used to be a place where any kid with a laptop could build a dream has turned into a corporate cash grab that punishes small creators at every turn. The new "Roblox Plus" requirement is the final straw because requiring an active paid subscription just to publish a game for "All Ages" is completely ridiculous. You are basically telling young developers that if they cannot afford a monthly fee, their work does not deserve an audience.

The greed doesn't stop there. The recent clothing updates are a total slap in the face to designers. Forcing people to maintain high-tier Premium memberships just to keep 2D shirts and pants on sale is predatory, especially when your entire shop gets delisted the second your subscription lapses. Even if you manage to scrape together the money for these fees, the algorithm is so broken that it only pushes massive studios with huge marketing budgets anyway.

Unique, independent games are being buried under a sea of low-effort simulators because the "startup cost" to be seen is now too high for the average person. Roblox has clearly forgotten that they built their empire on the backs of hobbyists and kids. They have fenced off the sandbox and started charging for the shovel. It is heartbreaking to see a platform I grew up with become so hostile toward the very people who made it popular. Unless you have a massive budget, do not bother trying to be a creator here anymore. The "Powering Imagination" era is officially dead.

April 13, 2026
Unprompted review
Rated 3 out of 5 stars

Roblox is still good for me.

As Roblox have been going downhill, I still enjoyed playing Roblox while it lasted. There is still fun and good games for me to play, and honestly, I'm not bothered by the chat and age update since I don't even talk in chat and I mostly play single player games. I still get that others want to communicate w/ their friends, and etc, but it is what it is since the bad apples had ruined the game and it caused Roblox to add safety for kids. (safety for the little kids i guess) The facial recognition is horrible as you may know and the makeup + other stuff is bad as well. Its a 3 stars because its my own opinion, there is still games that I enjoy playing but it sucks for other games that require chat like possessor.

April 13, 2026
Unprompted review
Rated 3 out of 5 stars

AHHH MY MOUTH WHAT ARE YOU DOING

pros:

underrated games
you can make games
probably everyone's childhood
i like it

cons:

brainrots EVERYWHERE
for every 1 good game, there's A THOUSAND BAD GAMES
MICROTRANSACTIONS EVERYWHERE
OUR MOUTHS ARE ZIPPED SHUT UNTIL WE GIVE OUR SENSITIVE DATA
ROBOTS NOW REPLACE OUR WORDS
RTHRO IS ENCOURAGED
MODERATION SUCKS
AND THEY'RE SHOVING THE AI META DOWN OUR FACES
OUR FACES ARE TAKEN AWAY UNLESS IF WE BUY UGC WITH ROBUX WHICH SCREWS UP F2P PLAYERS
AHHHHHHHHHHHHHHHHHHHHHH

i still have hope for roblox though, it's still fun

Sincerely, An Oct 25 2020 Player

January 14, 2026
Unprompted review
Rated 3 out of 5 stars

Child has been hacked two days in a…

My child has been hacked two days in a row, hysterically crying, all the purchased in-game items are gone, her rare, special virtual pets are all stolen. Years worth of items are gone, please report these hackers: Hazel_Stream129 stole her rare pets yesterday 11th April and jirniyallah137 today on 12th April. Please Help. Roblox, you know children get attached to their items and parents spend a fortune over the years on these things, why does hacking keep happening? Help us, please.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

ROBLOX Support is nothing

I have an account I made 12/22/15. A year ago I lost this account's password, I didn't care cause I quit roblox, but a little while ago I attempted to reset my password, and nothing was coming to my email, I even tried to create a new account and link it, and nothing worked. So I contacted roblox customer support, so many times, I gave them my billing address, first purchases, promotional items, ect, I covered 100% of what they need per their standards, and yet every time without fail I've been turned down, I even offer proof of past emails for the account, but they tell me not enough information, I don't think there are any humans in ROBLOX customer support, if there are, it's terrible people are being paid just to send auto generated prompts back. 0/5.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Please make it better.

It was Powering Imagination,
Now is not.
Why give us updates that no one asked for.
Let's us talk,
Not to create a Morse code,
Because of Matt Assbrain

April 12, 2026
Unprompted review

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