RoboForm Reviews 

546
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being extremely easy to use and set up, allowing people to seamlessly manage and access their important passwords and notes across multiple devices without hassle. Reviewers often state that the customer service team is exceptionally friendly and quick to provide helpful answers when support is needed. However, some reviewers were not happy with certain application updates, noting that they encountered occasional glitches, sync delays, or frustrating login access issues. A few consumers also mentioned that technical support occasionally takes too long to resolve difficult problems or troubleshoot advanced issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how reliable, intuitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Application

People report ambiguous experiences with application, as some reviewers express great satisfaction with... See more

Product

Reviewers highlight high satisfaction regarding the product, frequently noting that it works perfectly as a... See more

Response time

Customers expressed great satisfaction with the response time, noting that support agents reply within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more

Rated 5 out of 5 stars

I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more

Rated 5 out of 5 stars

The PW is excellent. Have used it for many years. It is being constantly updated and improved, at no additional cost. You respond to help requests almost immediately. You keep help requests on fil... See more

Rated 5 out of 5 stars

I love being able to login to my accounts on laptop, but especially on my smart phone to access accounts when traveling. I have used it for over 16 years and feel safe with passwords kept in roboform... See more


Company details

  1. Media Company

Written by the company

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

546 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(546)

131 reviews in the last 12 months

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Rated 1 out of 5 stars

Possibly the worst user experience of…

Possibly the worst user experience of any site I have used. Do not use

October 11, 2023
Unprompted review
RoboForm logo

Reply from RoboForm

Hello Chris, thanks for your feedback. RoboForm is primarily used through our browser extension or application (desktop or mobile). If you could let us know which client you used, we would appreciate it greatly to pass this feedback on.

Rated 5 out of 5 stars

Stable and reliable

I've been a client since at least 2004, at which time I still had something called a PocketPC, which I can barely remember 😅

They haven't always adopted new features the fastest, and they don't grow their user base the fastest, but they've kept my data safe so far, which is what matters the most.

Thank you, Roboform! Along with ClipClip, it's always the first software I install on any new computer to make my life easier.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

A longtime user of Roboform since 2007

I have been a Roboform user since 2007. My wife and I mainly used it on my Windows desktop and laptops, occasionly on our mobile devices.
We used it every day to simplify and secure our internet accounts. We keep track of each account activities in its notes section respectively. The cloud syncing and backup are especially helpful.

August 27, 2024
Unprompted review
Rated 2 out of 5 stars

Bugs

Until recent updates the software has been great. However for some reason since recent updates the software wants you to sync your data with the servers and any attempt to disable this produces anomalous results in the software. The reporting of this to Roboform leads to only cursory replies not aimed at resolving the bug. The bugs result in turning off biometric access if sync is not allowed and multiple avenues perused by the software independently to restart the data sync to the roboform servers, including independently changing options for secure access.

Replied as requested, but no contact. As before. There is developing concern why syncing to servers is not a urgent fix.

August 26, 2024
Unprompted review
RoboForm logo

Reply from RoboForm

UPDATE 9/10: Hello again. As mentioned by my colleague it seems that there was a bug in our previous version whereby the auto-sync setting indicator was displaying as ON, when in fact no data was syncing and it was actually OFF. As of version 9.6.2 released this month this was fixed. Thank you very much for getting in touch with us. Should you need any additional assistance please let us know.

Hello and thank you for this feedback. This looks very much like a bug that should not be occurring. We would like very much to look into this for you but we do not have your name or contact information to investigate further. We have reached out via Trustpilot's system but have not yet heard back from you. If you could please email jwalls@siber.com we will be happy to take a close look.

Rated 2 out of 5 stars

Not as easy as they advertise

I had this service for 2 hours. I added a few websites to their extension. As a test, I clicked log in to one of my bookmarks. I was taken to the site, but still asked to log in manually. If this is how Roboform works, it's totally useless. Plus, I feel biometrics keeps me safe and it's easy.

August 21, 2024
Unprompted review
RoboForm logo

Reply from RoboForm

Hello Michael, thank you for this feedback. As the name suggests, the Bookmark feature is made to store and organize URL's, the same way as bookmarks in your browser. They are not used to store passwords. RoboForm Logins are where passwords are stored. See here for more information on how to add passwords to RoboForm: https://help.roboform.com/hc/en-us/articles/115005861708-How-to-add-passwords-to-RoboForm Should you have any additional questions or concerns, our support team is available 24/7 at https://www.roboform.com/support

Rated 5 out of 5 stars

RoboForm brilliant response time

I made an error in my Family plan version of Roboform.

I contacted the support desk and I had a response in less than a minute, stating that MY error had been corrected.

RoboForm brilliant response time strikes again:-)

This just confirms why I have used this product for all the years that I have.

Well done.

August 6, 2024
Unprompted review
Rated 3 out of 5 stars

Product import doesnt work on identity…

Product import doesnt work on identity information and cards. This isnt specified anywhere in their documentation. Promised a refund but havent provided this yet. Had to open a paypal case against. Very poor experience. Avoid using them.

Update : roboform have apologised, provided a refund and explained the technical limitation so I have updated my rating

July 16, 2024
Unprompted review
RoboForm logo

Reply from RoboForm

Hello Gaurav, thanks for your feedback and thanks for taking the time to speak with us.

We located your request for a refund and are investigating why it was not promptly issued. I do see that you have now received it and that this matter is now closed. Thank you for bearing with us.

As far as importing, we do offer the ability to import logins, bookmarks, passwords, and safenotes into RoboForm and this seamless. As you noted, LastPass exported credit card information gets imported into RoboForm as safenotes. The reason is that LastPass's export format labels credit cards in a similar way to secure notes, which is why RoboForm imports them that way. I've asked that a note be added in the Help Center article to clarify this, and we've also forwarded to our product team to look into improving.

Rated 5 out of 5 stars

The most comprehensive password manager I have ever used

I have used Roboform for about 15 years. As well as internet passwords - I have 754 - it has Bookmarks, Applications (such as Microsoft Office) and Identities amongst other things.

Identities is unbelievably comprehensive, Name and address, all your credit cards and bank details which will fill in automatically when paying online, passport details, vehicle details and the one I love most of all - Authentication details where you can save your favorite password and keep changing it with new letters or numbers. It will also create unbreakable passwords for you.

I also think it's great value. I pay $100 for a 5 year license that can be used on as many devices as you like including phones, tablets and iPads.

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

"It's hard to believe that a year ago I…

"It's hard to believe that a year ago I was still going through notes trying to find passwords and usernames for sites I needed to log in to. After the free trial period, it was a no brainer to upgrade! I'd be totally lost without it now. THANKS RoboForm."

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Password Service.

Been using Roboform for over a year, changed from LastPass. Using the family account. It doesn't make the computer websites very often but for my money I think it is the best around. It is very easy to set up, works very well across all platforms - Windows, Mac, Android, and provides all the services I need. I use if for passwords (obviously!) but also secure notes and identities including passports and credit cards.

January 6, 2024
Unprompted review

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