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Robertsons Solicitors Reviews 

831
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and clear communication throughout various legal processes. People consistently highlight the excellent service, noting the efficiency, thoroughness, and support provided, leading to smooth and stress-free experiences. Reviewers often felt well-informed and confident, appreciating the prompt responses and dedication from the team. However, some customers also noted issues with communication, including ignored call-backs and emails, and a general lack of basic courtesy and diligence. A few other people also felt that there was a lack of transparency regarding costs and services, with claims of misleading quotes and not being informed about legal aid availability upfront.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, expertise, and commitment.... See more

Service

Customers consistently note positive experiences with service, often highlighting the thoroughness,... See more

Customer service

Customers had positive experiences with customer service, often highlighting excellent communication and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and... See more

Claim

Reviewers mention ambiguous feedback about claim, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chantelle was absolutely brilliant, 7 months it took from start to finish, through no one’s fault. She kept us informed and was happy to explain anything we didn’t understand. Would highly recommend R... See more

Company replied

Rated 5 out of 5 stars

Andrew Collingbourne, Anne-Marie and Rosie were excellent in assisting me with a complex dispute with an Energy provider. After I had struggled for three years to get any sense I asked them to help.... See more

Company replied

Rated 5 out of 5 stars

I was very happy with the service I received from Natalie and wouldn’t hesitate to use Robertsons Solicitors again. It took nearly a year for the house sale to complete due to the chain collapsing wit... See more

Company replied

Rated 5 out of 5 stars

Natalie keeps you informed at all times. Nothing is too much trouble for her or Andrew. Always recommend this solicitors to friends and family. Have had many dealings with this Solicitors over the ye... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

About Robertsons Solicitors

Written by the company

Robertsons Solicitors is a leading firm with offices in Cardiff, Bristol, Barry, Swansea and Newport, providing clear, practical legal advice with a service that’s genuinely friendly, approachable and professional. We understand that choosing a solicitor can feel daunting, so we focus on making the process straightforward from the very first conversation—keeping you informed, explaining your options in plain English, and responding promptly when you need us.

We offer a broad range of legal services to support individuals and businesses, including family law, property, education, litigation, employment, and commercial property. Whether you need support during a sensitive family matter, help with a property transaction, representation in a dispute, or guidance on employment and business issues, you can expect careful attention to detail and a team committed to achieving the best possible outcome.

Our standards are backed by recognised accreditations. In family law, we hold Resolution membership and two Law Society Family Law Accreditations, reflecting our commitment to best practice and high-quality client care. For conveyancing, we hold the Law Society CQS accreditation. We’re also proud to have received two awards for best family law department, recognising the strength of our expertise and service.

Robertsons Solicitors has maintained the Lexcel Standard of Excellence since 2007, making us one of the longest-standing firms to hold this standard. If you’re looking for established solicitors known for excellent client service and trusted expertise, contact Robertsons Solicitors—our Trustpilot reviews speak for themselves.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

831 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(831)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Residential Conveyance Review

Having just completed a sale of a property commenting on the positive experience I’ve had. A great mix of technology and in person service. What a blessing to have a firm that will actually pick up the phone and answer theirs when it rings. All managed and executed by Becky Hoskins - who I would recommend to anyone.

June 21, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thanks for a wonderful review. We do want all our clients to have a great personal service. It appears we didn’t disappoint :)

Rated 4 out of 5 stars

Transfer of ownership

Rhianne was excellent and a pleasure to deal with - she drove this through with a sense of urgency and communicated to me clearly and regularly. A breath of fresh air and greatly appreciated by myself!

June 14, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Ed, we agree that Rhianne is lovely :) Thanks so much for taking the time to leave a review.

Rated 5 out of 5 stars

Thank you Kimberley and Kelsey for…

Thank you Kimberley and Kelsey for making my my first sell and buy so easy. You were amazing from start to finish. Definitely recommend

June 14, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Louise, we're glad all went well. Thanks for the review and the recommendation.

Rated 5 out of 5 stars

I would definitely recommend Robertsons…

I would definitely recommend Robertsons Solicitors, particularly Andrew, Matthew and Anne-marie, for their professionalism and communication throughout the whole process. I was regularly informed about any updates and the whole process was completed within nine months. I am very grateful and thank them all for the amazing service they provided.

June 17, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you very much for the review. We are always pleased when someone classes our service as 'amazing' :) It's great to hear that your matter was brought to a conclusion quickly and efficiently.

Rated 5 out of 5 stars

Had an amazing experience with the

Had an amazing experience with the. residential conveyancing team.
They made selling our old house and buying our new home an absolute dream.
Kimberly, Helen and Kelsey were always there to help and guide us through the process, very grateful for your patience, understanding and sound advice.

Alun and Ellie x

June 7, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi both. Thanks so much for a fantastic review! It sounds like the team did another excellent job. All the best in your new home.

Rated 5 out of 5 stars

Highly recommend

Amy from Robertsons was prompt, efficient and took the time to clearly answer any queries whilst drafting our wills. I would highly recommend Robertsons who provided a friendly and professional service

June 13, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi both, thanks for the review. We are glad that Amy provided her usual high standard of service and expertise. Thanks for the recommendation.

Rated 5 out of 5 stars

Property Purchase - Fantastic service

Kimberly Swallow and her assistant Kelsey Lewis kindly helped with a house purchase. We needed the transaction to go through as soon as possible as the vendor was not very well. They gladly assisted and we managed to complete on the property in a relatively short period of time. I couldn't recommend them highly enough.

May 23, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Dan, what a great review. We're glad everything went well with your house purchase and that our conveyancing team made everything run smoothly.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Andrew drafted my Will according to my wishes and answered my queries promptly. Friendly and professional service.

April 29, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Jane. Thanks for the kind words. Great to see that all went well.

Rated 5 out of 5 stars

I highly recommend Robertson…

I highly recommend Robertson solicitors.
Never have I ever had such amazing service.
Professional and personal service from Wendy Aldridge, Amanda Lewis and Joanne Burman.
Without their help I’m not sure I would have had such a positive outcome with my queries.
I will remember the help I received and will forever be grateful for the support throughout my journey with Robertson solicitors.

Thank you.

May 29, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Dafydd, praise doesn't get much better than this! Thank you so much. We're so glad that you received such a positive outcome.

Rated 5 out of 5 stars

Highly recommend

Robertsons did an outstanding job with our house move. Robin dealt with it, and he was superb with everything. Cannot thank them enough, and I highly recommend using them!

May 3, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Gareth, thanks for the wonderful review and the recommendation. Glad all went well with your house purchase.

Rated 5 out of 5 stars

Great house conveyancing servic

Great house conveyancing service….all queries were answered immediately making the whole process smooth and easy…..highly recommended….thank you Kelsey and Kimberley for your kind attention…..much appreciated.
Kind regards,
Jayne.

May 23, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Jayne, thanks for such a lovely review. So pleased that everything went well.

Rated 5 out of 5 stars

Great experience

I would definitely recommend Robertsons Solicitors having just dealt with them for our purchase. Solicitor Kim Swallow and her assistant Kelsey provided a very professional and friendly service. Communication was great with regular updates. They made the process so easy especially considering we lived some distance away. Thank you

May 3, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Deborah, it's wonderful to read that you received great service from Kim, Kelsey and the team. Thanks so much for the review and the recommendation.

Rated 5 out of 5 stars

House Sale

Great communication. worked hard to get our sale through as quickly as possible
would definitely recommend

February 9, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Christopher, thanks for the review and the recommendation. We're very pleased that all went well.

Rated 5 out of 5 stars

Fantastic service yet again

The second time I have used Robertsons for selling a property. What a fantastic service yet again. Natalie from the Barry Branch dealt with us & she is a credit to your company. We were informed every step of the process, Natalie always replied to our emails promptly.
It was brilliant that we could deal with the Barry branch.

May 10, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Wayne, thanks for being a repeat client :) We're pleased to see that you have received consistently great service from Natalie. Many thanks for the review.

Rated 5 out of 5 stars

Great experience with Robertsons who…

Great experience with Robertsons who did the conveyancing for a house purchase. Would 100% use them again for this purpose.

November 18, 2023
Unprompted review
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Reply from Robertsons Solicitors

Hi Tim, it’s great to read that everything went so well and you’d use us again. Thanks so much for leaving a review.

Rated 5 out of 5 stars

I would highly recommend Gemma from…

I would highly recommend Gemma from Robertsons and her team who have recently handled the sale and purchase of a new property for me. This is a stressful time for people and Gemma was always there to answer any queries for me and to make sure everything went smoothly.

May 10, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Helen, thank you so much for a lovely review. We know how stressful a house move can be and we always hope we can somehow make things a little easier. It’s great to see that Gemma offered her usual high level of service. All the best.

Rated 5 out of 5 stars

Excellent Service for Conveyancing

Just want to a say thank you to Robin for acting for us in the purchase of our first house and Georgina who assisted. From start to finish the whole process went smoothly and quickly. We were updated regularly throughout. Excellent service, would definitely recommend Robin.

May 3, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Danielle, what a great review to read. We’re so pleased that everything went well with your purchase. Thanks very much for leaving a review and for your recommendation. Hope you make great memories in your new home.

Rated 5 out of 5 stars

Chris Barber, the best!

Chris Barber was highly recommended to me and I am so glad he was able to take on my case. We worked together for over a year and Chris never faltered, he was determined to get us a great result, and that he did. Chris is very experienced, thoughtful and reliable. I knew my case was safe in Chris' hands and he took away the stress with his compassionate approach. I can't thank him enough!

May 10, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi JG. So, there is a great review and then there is this….an amazing review! Thanks so much! Chris always works tirelessly for his clients, and this shines through in your review. No doubt Chris will be very pleased with your kind words :)

Rated 5 out of 5 stars

Brilliant team

Brilliant team, very helpful, polite, always there when need

May 3, 2024
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Reply from Robertsons Solicitors

Hi Aaron, this is fantastic. You can't get better than this. Thanks for the review.

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