Robertsons Solicitors Reviews 

Robertsons are always helpful and of the utmost professionalism in their work. The staff take the time to get to know their clients.

Very professional. Natalie and Andrew go over and above. Highly recommended!!

Prompt and professional service, completed the scope of works with the most effective communication path.
I can highly recommend their service.

The service we received via selling a property, was 5 star rating. Natalie, expedited all paperwork, concerns, in a very professional manner. There were issues regarding the sale, not our end, however, Natalie was full of support providing professional advice throughout, and was always contactable via phone, emails, or at the office. Natalie is a credit to Roberston's Solicitors, who we will definitely obtain their services again. Many Thanks,

Be Careful! Unfortunately the service I received was below what you would expect from a reputable law firm. The communication was poor. I did not actually speak with one of solicitors who carried out my work. Several mistakes in email communications led to me being charged more than I was quoted. Would not recommend

I’m giving Robertsons Solicitors Cardiff 5 stars – but only because Trustpilot doesn’t allow 0.
They took 70+ days to pay my inheritance after my ID was verified on 30 September 2025.
Managing Director claimed missing-beneficiary insurance was “already in place” – no policy ever produced.
Three Subject Access Requests sent – two deliberately ignored for weeks.
Complaints Manager Rhian Whiting acknowledged my complaint on 16 December 2025 with “bear with me and I will respond fully when I am able to do so”.
The firm’s own complaints policy promises a final response within 8 weeks.
That deadline expired on 10 February 2026.
It is now March – no response, no update, no final decision.
If the Complaints Manager can ignore their own 8-week policy for over 8 weeks, what does that say about the firm’s standards?
This follows repeated non-response from fee earner Kelsey Marks (despite polite requests for updates) and Data Privacy Manager Tom Sidford.
Interest payment still awaited.
Avoid for probate or any matter requiring reliable service.

I cannot recommend Rhys Palmer and the Education Law Department at Robertsons Solicitors highly enough.
Rhys represented me in a complex set of EHCP appeals involving EOTAS provision. The Local Authority did not meaningfully engage in the process leading up to Tribunal, and the cases were both legally intricate and emotionally demanding.
On the day of the Tribunal, the legal teams negotiated and agreed the substantive changes required to meet my children’s educational needs. These included provision outside of school (EOTAS) and emotionally safe and appropriate specialist transport arrangements. The agreed plan was presented to the Judge and formally approved, with the Tribunal also ruling in our favour on the remaining disputed point.
The outcomes were excellent.
Throughout the process, Rhys was calm, strategic and highly knowledgeable. He demonstrated a clear understanding of EOTAS law and how to approach Local Authorities that are reluctant to engage. His preparation was meticulous, and he instructed an exceptional barrister who fully understood the nuances of the case and presented the arguments with clarity and authority.
He was also clear and realistic in his advice throughout, helping me understand both the legal position and the likely strategic approach at each stage. This made an enormously stressful process feel structured and manageable.
Equally important was the human aspect of the support provided. Managing multiple legal processes while caring for children with significant SEND needs is overwhelming. Rhys and his team were consistently responsive, steady and respectful. They listened, held space when things felt unmanageable, and kept the focus firmly on securing the right provision.
I would not hesitate to instruct Rhys again and confidently recommend him to any family navigating complex EHCP disputes.

Gemma and the team were extremely helpful from start to finish dealing with my job and kept me informed about everything couldn't fault anything would highly recommend them.
Thanks for everything guys.

Absolutely 5 star service from Kim and Mollie! There were so many questions I had as it was my first time selling my home.. every single time I called or messaged there was always someone to help or clear something up! I would recommend using them 10x over and I can’t thank you both enough

Thanks once again

Natalie & Andrew & the team were very helpful in our purchase of our house and made everything run so smoothly with no stress

Andrew Collingbourne and Anne - Marie Adams took on my case persuing my employer regarding a complex incident in my workplace.
Throughout the lengthly process (the other side dragged their heals) Andrew and his team remained vigilant and provided me with the best advice along the way and remained persistent.
Obviously these type of claims can be very emotive but I was met at each stage with sensitivity, expertise, professionalism and compassion.
I cannot thank Andrew enough for bringing justice which will enable me to move on with my life.
I would fully recommend this firm

I used Robertsons conveyancer service and we had a very tight deadline. They were great and got everything done as quickly as they could, with frequent updates. Really good service, thanks to Robin and his team.

Gemma Berrow from the Barry branch in South Wales provided us with an absolutely amazing level of service, support, and guidance throughout our home-buying journey. As first-time buyers, we were honestly unsure and completely clueless about what to do or where to even begin.

From the very start, Gemma was excellent — she gave us everything and more to make the process smooth, simple, and stress-free. She took the time to explain each step clearly, making sure we always felt supported and confident in our decisions.

Gemma consistently kept us up to date and was always on hand to help whenever we needed it, no matter the question or concern. Her communication, professionalism, and genuine care made what could have been an overwhelming experience feel effortless.

We truly can’t thank her enough — we highly recommend Gemma to anyone, especially first-time buyers looking for someone who goes above and beyond.

Very pleased with the service. Efficient and professional throughout. Communication was exceptional. I wouldn't hesitate to use them again.

The service that was provided in my recent claim was second to none. Andrew Collingbourne, Anne-Marie Adams and Rosie-May Thompson were excellent in their approach and were extremely supportive throughout the whole procedure. Excellent service.

Big thank you to Andrew and his team(Anne-Marie, Rosie) for the guidance and support throughout the process of my personal injury claim. Matters like this are never easy to deal with... From day one I felt, that I'm in good hands. Highly recommended.

As a first-time buyer, I couldn’t have asked for a better solicitor. They were professional, approachable, and extremely patient in explaining every step of the process clearly. Communication was excellent throughout, and any questions I had were answered promptly, which really helped put my mind at ease. Buying my first home felt far less stressful thanks to their efficiency and attention to detail. I would highly recommend them, especially to other first-time buyers.

Andrew Collingbourne, took our matter on, even though it was all over the place.
Went straight to work on it, regardless his team and him had to put alot of time and effort in it.
Andrew (Solicitor), Anne-Marie Adams and Rosie Thompson, the best team in the business. Let them take care of your legal work, for the best results.

We’ve used Robertsons a few times and they’ve been excellent, very thorough, professional, and always keeping us up to date. We highly recommend their service.

Excellent Five Star Service from Start to Finish! Would highly Recommend these Solicitors to get the job done!
Professional and Fast