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Review summary
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Reviews shaping this summary
I’ve had a great experience with Robust IT so far. The team has been very helpful throughout the process, and the support provided has been top-notch. Special thanks to instructor Jeremy Downey — he’s... See more
Company replied
I initially signed up with Robust IT for their Ethical Hacking course, but after realising my interest had shifted towards AI Engineering, I reached out to see if a change was possible. Darren stepp... See more
Company replied
I am happy with RobustIT team, as they are supportive and caring people. I appreciate their support and special thanks to my humble, honest, down to earth, tutor, Jeremy who explains the materials pro... See more
Company replied
Company details
Written by the company
Founded in 2011, Robust IT is an award-winning IT and Project Management training provider dedicated to helping individuals and organisations succeed in today’s fast-paced tech environment. We are proud to be a Microsoft AI Cloud Partner, AWS Partner, CompTIA Authorised Partner, and an official EC-Council and NCSC-accredited training provider. As a certified Pearson VUE Testing Centre, we also offer on-site certification exams for a wide range of global qualifications. Our training covers in-demand areas such as Amazon Web Services (AWS), Cybersecurity (all levels), Microsoft, Cisco, CompTIA, Artificial Intelligence (AI), and more. Whether you're new to IT or an experienced professional, our courses are designed to support your growth. With flexible learning options — including live online classes, classroom sessions, and custom in-house programmes — we make high-quality training accessible and effective. Our expert instructors focus on real-world skills to ensure you're confident and job-ready. Your success is our priority.
Contact info
New Horizon Business Centre, 17, Barrows Road, CM19 5FN, Harlow, United Kingdom
- 0800 6771232
- info@robustittraining.com
- www.robustittraining.com
4.7
Excellent
564 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful through the process
October 17, 2024
Unprompted review
Reply from Robust IT
Thank you for your kind review! We're glad to hear that you found the process helpful. If you need any further assistance or have additional questions as you continue, feel free to reach out. We're always here to support you!
Darren at RobustIT is amazing!
Just finished a call to Darren at RobustIT. I was so worried I wasn’t going to finish my course on time due to my personal circumstances, but Darren set me up with support and tools I needed to get it done, including in-person classes to fast track my learning. Darren was so reassuring, I am confident they have my back, especially when things feel tough. Thank you for the encouragement and support!
October 14, 2024
Unprompted review
Reply from Robust IT
Thank you so much for your kind words! We're thrilled to hear that Darren was able to support you through a challenging time and provide the tools you needed to succeed. At Robust IT, we're committed to helping our students every step of the way, and it's wonderful to know that Darren’s guidance gave you the reassurance and confidence you needed.
Best of luck with the rest of your course, and remember, we’re always here to help whenever you need us. Keep up the great work!
Best regards,
The Robust IT Team
Exceptional Webinar!
The webinar was incredibly informative and well organised. The presenter made complex topics easy to understand and I felt engaged the entire time. Highly recommend Robust IT's training sessions.
September 30, 2024
Reply from Robust IT
Thank you so much for your wonderful feedback! We're delighted to hear that you found the webinar informative and engaging. Our goal is always to make complex topics accessible, and it's great to know that our presenter succeeded in doing just that. We appreciate your recommendation and look forward to welcoming you to more of our training sessions in the future!
Best regards,
The Robust IT Team
Outstanding Journey into Tech with RobustIT – Highly Recommend!
I can't express enough how grateful I am to the team at RobustIT for shaping my career in the tech industry. Before joining, I had a strong interest in technology but little understanding of networking and cyber security. Fast forward to today, and I'm a fully-fledged Technical Lead, thanks to their comprehensive Cyber Security Bootcamp.
The bootcamp covered five key globally recognized certifications, blending classroom learning with self-paced study, a perfect mix for someone like me. The instructors were incredibly knowledgeable, and a special shout-out goes to Jeremy, my teacher, and Darren, the Director, for their constant guidance and support.
The team at RobustIT went above and beyond, from course completion to job search support, interview prep, and continuous career guidance even years after finishing the program. I feel their commitment to my success still resonates today in my career.
If you're looking for a learning platform with the right support to kickstart or advance your career in tech, I can't recommend RobustIT enough. They've been with me every step of the way, and I'm confident they'll do the same for you.
Feel free to reach out to me on LinkedIn if you'd like to chat more about my experience or have questions about the process. I’d be happy to help fuel your drive!
October 10, 2023
Unprompted review
Reply from Robust IT
Thank you so much for taking the time to share your incredible journey with us! We are beyond thrilled to hear how our Cyber Security Bootcamp has shaped your career and that you've achieved such an impressive milestone as a Technical Lead. Your words mean a lot to us, and we're especially grateful for the shout-out to Jeremy and Darren – they’ll be so pleased to know their support made a lasting impact.
At Robust IT, we strive to provide our students with the skills, guidance, and continuous support they need to succeed, and it’s so rewarding to hear that this dedication is reflected in your success. We're proud to have been part of your career development and look forward to seeing where your tech journey takes you next!
Thank you again for recommending us, and we're always here if you need further assistance down the line.
Best regards,
The Robust IT Team
Course content and labs are excellent…
Course content and labs are excellent way of learning. Practical side of the course is very good. Do ask for the labs when doing the training.
September 2, 2024
Reply from Robust IT
Thank you for your feedback! We're glad to hear that you found the course content and labs to be excellent. It's great to know that the practical aspects of the course were especially helpful for your learning experience. We totally agree that hands-on practice is key to understanding the concepts better. Your advice to request labs during training is spot on—practice makes all the difference!
I’ve recently completed cyber security…
I’ve recently completed cyber security certification with Robust IT. I’m truly impressed with the quality of the training materials, it was well crafted with essential topics for a comprehensive understanding of the certification.
I’ve received exceptional support from day one through the end of that successful Journey.
Overall, I highly recommend this certification to anyone looking to advance their career in cybersecurity.
Thanks Sean, you were very helpful!😊
September 5, 2024
Unprompted review
Reply from Robust IT
Congratulations on completing your cybersecurity certification! 🎉 It’s fantastic to hear that you had such a positive experience with Robust IT and that the training materials were so well-structured and valuable. It sounds like the support from Sean and the team made a big difference in your journey, and your success is well-deserved! I'm sure this certification will open many doors for you in the cybersecurity field. Best of luck in all your future endeavors, and thanks for sharing your recommendation!
Nice and professional
Very timely and polite and very willing to help. Thanks Gary Hodges and and your team for your professional service.
September 6, 2024
Unprompted review
Reply from Robust IT
Thank you for your kind words! We’re glad to hear that you had a positive experience with our service. Gary Hodges and the entire team strive to provide timely, polite, and professional support, so it’s wonderful to know that we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!
Excellent
I am happy with the service and the great deal i have received. I am currently a student with 2 further qualifications to complete and i am receiving all the support needed.
I am very grateful for the opportunity given to me.
September 5, 2024
Unprompted review
Reply from Robust IT
We’d like to thank you for your feedback, and we look forward to completing yesterday’s SC900 and Security Plus. Darren says you’ve been a delight to work with, and he looks forward to continuing to work with you. If you need anything, please feel free to contact us, and we’ll be happy to help.
Just a short note to say thanks to the Team
Just a short note to say thanks to the team for all of their help and support I have now completed a number of courses with Robust IT (AWS Certified Cloud Practitioner and Azure Data Engineer Associate) on both exams the support was outstanding what was really great was how they went well over what I was expecting to help with my disabilities to ensure I was able to complete the training well deserved the 5 Stars and would recommend Robust IT to anyone.
August 30, 2024
Unprompted review
Reply from Robust IT
Hello Steve,
We'd like to thank you for your review and for your continued enrolment in our training courses as your career has progressed. We also want to let you know how much we enjoy having you in our classrooms and seeing your development. Should you ever need anything, please don't hesitate to get in touch with us.
We look forward to seeing you again soon, and we promise not to put off milk in your coffee this time! Even though it was five years ago, we know you like to remind us of it.
Best regards,
Robust IT
No Refunds if You’re not Happy
Let me make this simple and clear, everything this company offers is available for free on Microsoft’s e-learning portal. The only things you'd have to pay for are your exams which aren't expensive and certainly don't cost as much as this company is charging for mostly free information. Avoid Avoid Avoid. I signed up for the CEH course with this company not realizing that not only can you not get your money back if you don't feel their training is up to standards but also the CEO will attack you personally if you complain using “defense 101” tactics and put any issues you flag back on you to investigate or say its your fault for not doing something. Isn't it you, Mr. CEO, who has teams of people you pay to do exactly what I spent hours pointing out?! When I raised a complaint Mr. CEO just claimed to have dyslexia and said he's not involved with the courses he's just admin. So then I raised concerns about that comment asking if the course is advertised as being suitable for everyone but not if you have dyslexia. That information should be made clear. I have taken my complaints to trading standards and the ombudsman. I'm awaiting their response at the writing of this. The sales team for this company are obviously doing their job well because they're pulling a lot of people through the door so they alone probably deserve 5 stars but that's where it stops. I found tons of errors in the poorly generated slide show which is full of grammatical and technical errors. Mock exam links used for information if you get a question wrong don't work. Support is just enthusiastic salespeople who throw more links and pieces of information at you that lead you to Microsoft anyway. I even tried classroom and one-to-one. These are just really poorly executed with bad instructors telling stories and not being very helpful. All this company has done is steal/copy badly Microsoft’s slideshows and e-learning information put it on a website and charge the earth for doing so. £4000 for a course that is mostly free elsewhere. Stay away.
September 5, 2024
Unprompted review
Reply from Robust IT
Dear Stacy,
Thank you for your feedback, and I appreciate you removing Malcolm your review. I’d like to clarify a few points and address the concerns you raised.
First, I want to clarify that Malcolm is not the CEO of our company; he works in compliance. You have not interacted with CEO, despite your references to them. Our previous attempt to correct this factual mistake wasn’t intended to deflect responsibility but to provide accurate information.
Regarding your comment about free training resources like Microsoft’s e-learning portal, while it’s true that some content is available for free, these platforms don’t include everything we offer. Our programme includes access to official Labs, mock exams, classroom training, one-to-one sessions and five qualifications. These resources, official labs and exams, come with costs. We are not simply charging for free materials; we provide comprehensive training, which includes several components not freely available elsewhere including live training where you can speak to the trainer.
In terms of the issues you raised about mock exams, our support team did reach out to you to explain the content and pointed out that the questions were, in fact, correct. They also provided additional resources to help clarify any misunderstandings and even offered a one-to-one session with a trainer to review each question in detail. This offer still stands, and we have availability next week starting the 9th September 2024 with available slots if you wish to use this facility. We're committed to helping you fully understand the material and are here to support you.
I understand you didn’t find the one-to-one instruction helpful previously, as you felt the instructor was telling stories rather than focusing on technical details. Our teaching approach is designed to make complex topics more relatable by using everyday examples. This method has been effective for many students, as it helps them grasp the principles before diving into technical specifics. However, we appreciate that this may not work for everyone, and if this method isn’t right for you, we are more than happy to adapt our teaching style to better suit your preferences. We strive to accommodate different learning styles and are committed to doing so in your case.
Additionally, I kindly ask that you refrain from misrepresenting any communication with us to third parties, including the finance company. It’s important to accurately convey the agreements we've made, as misrepresentation can cause issues for both sides. We are fully prepared to work with you and address your concerns in good faith, but we need accurate communication to do so effectively.
You mentioned that you’ve completed the first module quickly but struggled to retain some of the material. Learning can be challenging, and we understand that everyone absorbs information differently. Just because there are difficulties doesn’t mean we should give up. We’re here to work with you to ensure you succeed, and we need your cooperation so we can tailor the experience to meet your needs.
Lastly, we want to be clear that we are not criticising you for wanting a different teaching style. We offer various training materials and are happy to accommodate your individual learning preferences. We’ve successfully worked with many students with different learning abilities, including those with dyslexia, and our staff and trainers are well-versed in providing support for a variety of learning needs. We understand that it may take some time to find the right approach, but we are confident that with your collaboration and cooperation, we can help you successfully complete the course and achieve your certifications.
We are committed to working with you and resolving this issue. Please reach out to Malcolm or our support team so we can discuss how to best move forward and ensure you receive the support you need to succeed.
Thank you for your time, and we hope to hear from you soon.
Great customer service and support team…
Great customer service and support team is always available to help.
September 2, 2024
Unprompted review
Reply from Robust IT
Dear Asma,
Thank you for taking the time to leave us a review. We truly appreciate your feedback and your continued support. It’s always a pleasure to have you with us, and we’re glad to have been part of your journey.
If you ever need anything, please don’t hesitate to reach out. We look forward to seeing you again soon.
Best regards,
Robust IT
Finished first part of virtual boot…
Finished first part of virtual boot camp for data engineering and analytics. Excited about the next module dp-203. So far I have learnt a lot and eager to get on to the next module.
September 2, 2024
Reply from Robust IT
Dear Tosin,
Thank you for sharing your progress with the Data Engineering and Analytics Bootcamp! We’re thrilled to hear that you’ve successfully completed the first part and are excited about the upcoming DP-203 module.
It’s great to know that you’ve already gained so much knowledge, and we’re confident the next module will be just as enriching for you. Should you need any support as you continue, don’t hesitate to get in touch.
Best of luck with the next steps, and we look forward to hearing more about your achievements!
Best regards,
Robust IT Team
5 star service and training
Recently completed data engineering class with Robust IT. It was a comprehensive hands on practical class with a lot of lab work. Feeling much more confident now after completing the class. I am now seeing data and value it brings to businesses. If you are considering a career in data engineering or data analytics, its worth considering this data bootcamp by Robust it.
August 30, 2024
Reply from Robust IT
Dear George,
Thank you so much for your fantastic review and for rating our service and training with five stars! We’re delighted to hear that you found the Data Engineering class comprehensive and practical, with plenty of hands-on lab work.
It’s wonderful to know that you’re feeling more confident and that the course has helped you appreciate the value data brings to businesses. We truly appreciate your recommendation and are thrilled that the bootcamp has made a positive impact on your learning journey.
If you need any further support or have questions as you continue in your career, please don’t hesitate to get in touch.
Best regards,
Robust IT Team
Terrible didn't even take exams
Terrible didn't even take exams. Suggested extension of course but now they wont. Not even refund for exams even though poor health blocked me from completing course. American dude speaks in course material can barely understand him. Just some cheap drop servicing company selling other companies dirt cheap courses for a high profit. Absolute robbery. UPDATE STILL NO ONE BOTHERED TO GET INTOUCH
September 2, 2024
Unprompted review
Reply from Robust IT
Dear Ryan,
Thank you for taking the time to leave a review, and I am sorry to hear that we did not meet your expectations.
As you are aware, you requested a refund after 19 months of a 24-month course, seeking reimbursement beyond the first module. Unfortunately, this is not feasible, as we had already incurred costs for licensing and exams. However, I understand that you have been in communication with our compliance team regarding your medical condition, and we have offered you a free extension along with your exams to help make up for the time lost. This is something that most other training providers would not offer, but we are happy to provide this service at no additional cost.
In response to your comment about "cheap dirty courses," we want to clarify that we offer high-quality classroom training, official vendor labs (which are some of the best available), as well as one-on-one support with our trainers. We also provide different versions of the course, and as you’ve been informed, if you are dissatisfied, we have alternatives available. We understand that learning preferences vary—some students dislike American accents or prefer a more hands-on approach. To accommodate these differences, we strive to provide tailored solutions to ensure all our students are supported.
We remain open to renewing your learning experience and are happy to honour the free extension offer. However, your email implying that you would leave negative reviews unless a full refund was granted is concerning, and we consider this an attempt at blackmail. While we value all feedback, it is important to note that we are very proud of our high success rates and the way we care for our students. Disparaging our reputation because we cannot meet an unreasonable request is not fair.
I have personally attempted to contact you following your review, but I did not receive a response. We are committed to supporting our students, but we cannot assist someone who does not communicate with us.
Should you decide to take up the offer of a free extension, we are more than willing to help you complete your training and get you into the career path you desire. We remain fully supportive of your success. Additionally, if you prefer, you can access all of our training live online with English trainers, and we offer different versions of the course to suit your preferences.
We wish you all the best in your future endeavours and hope to hear from you soon.
Best regards,
Robust IT
Fantastic service, great teamwork!
I applied for Robust IT through social media, and they got in touch literally within couple of hours. Thusan Kamaleswaran was explaining how everything works and helping me with the enrolment, he was very pleasant, friendly and professional. I also asked if it would be okay to sign up with my brother as he was super interested in it, and he helped for both of us to start up the course. Overall the experience was fantastic, they have a great team and super communication, Thusan was very patient and helpful 😊
August 15, 2024
Unprompted review
Reply from Robust IT
Dear Bia,
Thank you so much for your fantastic review! We’re delighted to hear about your positive experience with Robust IT, and that you found our service, teamwork, and communication to be excellent.
It's great to know that Thusan was able to assist both you and your brother with the enrolment process. We take pride in our team’s professionalism, patience, and support, and we will certainly pass on your kind words to Thusan.
If you have any further questions or need assistance as you continue with your course, please don’t hesitate to get in touch. We’re here to support you both throughout your journey.
Best regards,
Robust IT Team
Having recently joined Data engineering…
Having recently joined Data engineering bootcamp run by Robust, I am thoroughly impressed with the comprehensive and structured program that significantly boosted my skills and confidence in data engineering field.
The curriculum is clear and covers essential topics like data modelling, ETL, relational and non-relational data.
One of the highlight of the bootcamp is the hands-on projects with real like data and mapping it to scenarios from workplace.
I am looking forward to completing all the tasks set by the instructor and also utilising their career support.
Overall this data engineering bootcamp is an excellent investment for anyone serious about advancing their career in data engineering or data analytics.
August 7, 2024
Unprompted review
Reply from Robust IT
Dear Sadlya,
Thank you for sharing your experience with our Data Engineering Bootcamp! We’re thrilled to hear that you’re impressed with the programme and that it has significantly boosted your skills and confidence in the field.
It’s fantastic to know that you’re finding the curriculum clear and covering the essential topics, and we’re glad the hands-on projects with real-world data have been particularly valuable for you. These practical exercises are designed to ensure you’re well-prepared for workplace scenarios.
We’re also pleased to hear that you’re looking forward to completing the tasks and taking advantage of our career support. Your recommendation means a lot to us, and we’re excited to continue supporting you as you advance your career in data engineering or data analytics.
Please don’t hesitate to reach out if you need any assistance along the way.
Best regards,
Robust IT Team
Recently completed the cyber security…
Recently completed the cyber security training with Robust. The course content was designed to cover from foundational concepts to advanced techniques. The learning environment at Robust is highly interactive. The virtual live labs were particularly impressive and offering realistic setting to simulate cyber attacks and defence.
July 26, 2024
Unprompted review
I believe It's a scam
After being on the cyber security course for 4 months, I received no support nor anything of substance.
I noticed that none of the provided materials were worth anything, as in they poorly worded and out of date compared to the free training from Microsoft's own training/learning website. Which they also continuously cited, proving their own provided material was not sufficient in any shape or form.
They also stated that before you could take the exams you had to pass the mocks, but they don't give access to the mocks until you ask for it. Furthermore the mocks were full spelling mistakes, syntax errors and If I remember correctly in some cases were just flat out wrong.
After all this I attempted to get in contact to get a refund as I believed, and still do, that this was scam. As I had spent £600 on essentially nothing. They then replied threatening legal action for saying that I believed they were a scam. This was in an E-mail format, that they attempted to claim was slander. I then responded reminding them that slander is for a spoken format, they were thinking of libel. Which was still not applicable as it was in E-mail format and not a publicized document.
I have still not got my money back, so I would recommend not spending it in the first place on such a company.
Update:
They first attempted to flag my review because they didn't like it. However as is evident that failed, it was reviewed and came out in my favour. It seems they are also now attempting to discredit me by stating that I "reconsider what is a scam." Somewhat ironic from a company that threatened legal action without understanding the parlance or the laws.
The irony continues when you read their "response". "We would be happy to hear any feedback on what more you would like to add to our support system, as we are always looking to improve." "When we make mistakes, we acknowledge them and work to rectify them." Both very well disproven by the attempt to flag the post first, then leave a response after it fails.
They've written that I only leave negative reviews, which isn't untrue. As like most people I only feel the need to leave a review when I feel like I should share my experience, out of the hope that some of resolution or common ground could be found, like what occurred with Ebuyer.
They also wrote I "accused them of being scams, lying, or taking money." Clear that they didn't read them isn't it? As for what I wrote about Ebuyer, I clearly stated that I felt scammed, not that I thought that it was one. Boots I was upset that I ordered on the UK website and had to buy an adaptor for UK electrical outlets. Royal mail, I paid for a faster delivery that ended up being slower than the free delivery time during Christmas.
They've written what they supposedly offer as well, things that I was promised but never received.
And finally, claiming that they have "reached out to you for your contact details to resolve this matter", again after attempting to flag my post.
May 20, 2024
Unprompted review
Reply from Robust IT
Thank you for taking the time to leave us a review.
As demonstrated by our previous responses to negative reviews, we take them very seriously and strive to address any issues responsibly. Fortunately, such reviews are infrequent for us. I noticed that you've also left four other reviews, including for Royal Mail, Boots, and eBuyer, where you have similarly accused them of being scams, lying, or taking money. It may be helpful to reconsider what constitutes a scam.
Robust IT has one of the best support systems in the marketplace, offering:
-1-to-1 support with a trainer
-Free phone support
-The ability to re-attend classrooms at no extra charge
-Live webinars
-Additional materials or different versions of course materials if you are struggling
We would be happy to hear any feedback on what more you would like to add to our support system, as we are always looking to improve.
Previously, we used mock exams from Test Prep until May of this year. You mentioned that these mock exams were full of spelling mistakes and syntax errors. However, upon checking with our support team, we found no other reports of these issues.
Robust IT genuinely cares about our students. We ensure they are well-supported throughout their course. When we make mistakes, we acknowledge them and work to rectify them. We also advise students to take mock exams before the final exam. While students can choose to take the final exam without completing the mock exams, we cannot guarantee their likelihood of passing as we do not know their level of knowledge. If a student fails the exam without completing the mock, they will need to pay for a retake.
It seems the issue may stem from the fact that you are dealing with a company that genuinely cares about its students. We have reached out to you for your contact details to resolve this matter but have yet to receive a response.
Update Thank you for coming back and providing us with your details. We need to flag the review for this to happen. We will now contact you to find out which items on the list you feel have not been addressed and try to resolve this for you.
My Review of Robust IT
Robust IT
My name is Lewis, and I took a course package with Robust IT, consisting of five courses over two years. After much contemplation about changing my career from a lorry driver to IT, I was a bit nervous about the effort and knowledge required to enter the field of cybersecurity. It wasn't easy, but I dedicated a lot of hours to studying and eventually earned my qualifications. Considering my demanding job of 60 to 70 hours a week, it took me about two years, and I sacrificed many weekends.
One of the biggest advantages was the option to attend classes included in my bundle. This was incredibly beneficial, especially with the guidance of my tutor, Jeremy. His extensive knowledge and ability to answer any question were impressive. Jeremy's dedication and expertise were truly exceptional, making the learning experience much smoother.
Robust IT's customer service also stood out significantly. They were always willing to go the extra mile to prioritize students' needs. Whenever I needed additional learning materials or extra help, they responded promptly and effectively, showing a strong commitment to student success.
For anyone considering the Network+ certification, I highly recommend the two-week classroom option due to the extensive amount of material covered. The support available at Robust IT is exceptional, with knowledgeable staff always ready to assist.
As someone who was initially nervous about entering a completely new field, I found tremendous support and encouragement from Robust IT. Despite my dyslexia, which made it challenging to handle complex terminology, they accommodated my learning needs and helped me reach my goals. A special thanks to Jeremy, who consistently gave 110% effort and was always willing to help, ensuring that I and many other students succeeded.
Robust IT also provides friendly reminders to keep students on track with their learning. They regularly check in to ensure everything is going smoothly and offer assistance whenever needed. I highly recommend Robust IT as a learning institution and plan to return for another qualification in the next few months.
To give the most accurate review, I decided to leave this feedback after my two-year experience, ensuring a fair and comprehensive evaluation.
August 2, 2024
Unprompted review
Reply from Robust IT
Dear Lewis,
Thank you so much for your thoughtful and detailed review. We are delighted to hear about your positive experience with Robust IT and proud of your achievements in the field of cybersecurity.
Your journey from a lorry driver to earning IT qualifications is truly inspiring. We understand the dedication and hard work required, especially given your demanding job and the hours you put into studying. It is heartening to know that our courses and support helped make this significant career change possible for you.
We are thrilled that you found our classes, particularly those led by Jeremy, to be beneficial. Jeremy’s commitment to his students and his expertise are indeed some of our greatest assets. We will make sure to pass on your kind words to him; such feedback is always encouraging for our tutors.
Our customer service team works diligently to ensure that all students receive the support they need, and your acknowledgment of their efforts is much appreciated. We strive to provide prompt and effective assistance to help our students succeed, and it’s gratifying to know that you felt well-supported throughout your journey.
Thank you for highlighting the value of our two-week Network+ classroom option. We aim to create an environment where extensive material can be comprehensively covered, with ample support from our knowledgeable staff.
We are especially glad to hear that we could accommodate your learning needs despite the challenges posed by dyslexia. Our goal is to ensure that every student, regardless of their background or difficulties, can reach their full potential. Jeremy and the rest of the team are dedicated to providing the necessary support to all our students.
Your recommendation and plans to return for another qualification in the coming months are the highest compliments we could receive. We look forward to welcoming you back and supporting you in your continued professional growth.
Thank you once again for sharing your experience after your two-year journey. Your feedback helps us continue to improve and serve our students better.
Best regards,
The Robust IT Team
Good support for students
Wasn't so happy in the beginning but the support team responded quickly to improve my experience as a student and have continued to support me by providing a flexible timetable to suit my lifestyle.
They have good course material and both online and classroom studying has been effective.
July 30, 2024
Unprompted review
Reply from Robust IT
Hello Dayo,
Thank you for taking the time to share your feedback with us. We're delighted to hear that our support team was able to address your concerns and improve your experience. At Robust IT, we strive to offer flexible and effective support to all our students, and it's wonderful to know that our efforts have positively impacted your learning journey.
We're also glad to hear that you find our course material beneficial and that both our online and classroom options have been effective for you. Your satisfaction is our priority, and we will continue to work hard to meet your expectations.
If you have any further suggestions or need additional support, please don't hesitate to reach out. We're here to help!
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