Rockandrescue 

Great website, great service, enough said.

Quite a long wait for item to be delivered but arrived and product was very satisfactory

I ordered my boots two days later they arrived in the post. Whats not to like?!

This was the first time I've used Rock & Rescue and I was attracted by their website and great prices on a particular rucksack I was wanting.

I would have given five stars if it hadn't been for a slightly sluggish delivery speed. This delivery took 9 calendar days which although it was within the stated time on the website, seemed to be a long time in this day and age of next day or day after deliveries.

I would certainly use them again though.

i ordered a battery 6 weeks ago. i was charged for the item as soon as the order was placed. since the order confirmation email i have had nothing, no item delivered, no phone calls answered, and no e mails replied to. i find this annoying since i am down £100 and am starting to come to terms with the fact that i will probably never see my money again.
what i find strange is that R&R has a shop which is open for custom (to my knowledge anyway) yet they are unable to answer phone calls or emails regarding well overdue deliveries.
if you are struggling to get your money back like so many of us on here then i strongly recommend 'small claims online'

Gave me false information about giving me a refund after ordering an item that was out of stock! I have had no reply to any of my multiple emails for 2 weeks!!

it does what it says it does

Found my desired backpack at a very good price and ordered online easily and swiftly but then heard nothing after the initial confirmation email. When I tried to contact them I could not get through to anyone so I emailed them asking about the order and delivery. A response never came. The backpack arrived 3 days later. I didn't recive a dispatch notification so I was unaware that my product was actually on its way. If it hadnt been for bad communication they would have received a 5th star.

Best price for what I was after and order was processed quickly. I did not recive a dispatch notification so I was unaware that my product was actually on its way. When I tried to contact them I could not get through to anyone so was asked to leave a leave a meassge requesting a call back. A call back never came, however the product arrived 2 days later anyway. Transaction took less than a week from start to finish so if they had simply maintained clear lines of communication they would have earned the additional 2 stars.

Great product, which was delivered quickly, would have been great to have received an email advising me it had been dispatched. Company has the worst telephone answering service known to man, you will never get hold of them on the phone as they never answer and a message kicks in saying please leave a message and someone will call you back, which I hated.

Product delivered on time. Will order again if needed.

Some issues

Alarm bells started to ring after reading a mixed bag of reviews. But to be fair to R&R, they replyed to all my e-mails and the goods arrived 2 days after i had ordered. I had no problems at all and will defo be using them again.

Found the site easy to use and the updates on delivery and order very helpful. Most of all given where I live the delivery was very quick.

I was really impressed with the website and then the product and its pricing was great. The brand I went for is well known, so that was one of the reasons I chose this particular cycling backpack but the price was far cheaper than any of the other websites that I checked out. I would definitly look at rock and rescue for any future purchases of that nature.

Burley Bee trailure great for kids and for me to keep cycling.
Dueter 250 SQ look thin but are great for summer camping combinded with longjohns.

I am doing a charity cycle an swim ( across the Corryvreckan whirlpool) in August and needed a bike trailer to carry all my gear...wet suit ,tent etc.) I wanted a burley nomad and Rock + Rescue came up with the best cost by £30 odd pounds. I read reviews and the company have a real mixture but I decided to risk it and 8 working days (and 4 non working days including a bank holiday in England)after my order the trailer arrived.
R+R were clear that they did not send out goods until payment had been cleared. They were also clear about delivery times and kept me informed along the way. However I do think that they could use Pay Pal which would eliminate the delay so not at the moment a company to use if you want something in a hurry but otherwise they represent for me value for money.

Couldn't really fault the service from Rock & Rescue. Items were delivered in good timing, however they were shipped according to email very early in the morning - this led me to believe it would arrive the next day but it wasn't until the day after did they arrive. This was within the promised times.

Shame the good's I ordered weren't great quality or value for the money, something Rock & Rescue have no bearing over as were priced around the same elsewhere.

Good price but took longer to get delivered than said.