One star is too much. Rockmans took my money in February sent two badly made items. I should have 3 more items which they said they were unable to send so I’m due $100 outstanding refund. They are th... See more
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I really hope someone reads this before buying from rockmans. This site is very similar to a scam site taking payments with no actual people running the show. Customer service is automated. If you... See more
I received my items today after a very long wait whilst some of the items are really good others look like they are second hand or have been thrown at the bottom of a cupboard for a very long time,... See more
Coming from an ex-employee, the company treats their staff terribly. Very little support, and judgment when asking for help. These were all by people within leadership roles, people who are paid to he... See more
Company details
Information provided by various external sources
Buy Rockmans women's clothing and fashion online. Free shipping on orders over $60.
Contact info
Australia
- www.rockmans.com.au
I placed an online order on the 4th…
I placed an online order on the 4th October sent email to Rockmans customer service the 13th when I still hadn’t received my order. No contact back. Called the Robina Store on 18th October. I was told my order would be processed on the 22nd October. Called in store asked the unhelpful service person. She responded with if you haven’t received a message it’s not here. She went out the back and looked and no it wasn’t there. She then proceeded to tell me to ring and chase tomorrow as it was out of hours. No service level at all with this company. I would not recommend shopping or supporting a company who obviously have no customer service expectations. 😡
October 24, 2019
Unprompted review
Rockmans failed to send my online order & will not respond
Rockmans failed to send my online order of 7th Sept. and also failed to respond to my emails of 1st and 8th October. Rockmans also ignored my phone message of 10th October, etc, From my experience I would suggest you check various review sites and think carefully before placing an online order with Rockmans.
I will be contacting the ACCC.
October 18, 2019
Unprompted review
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