I purchased a Que Sera crystal bracelet and am absolutely delighted with it. Ordering was easy, I was kept updated on the progress of my order, and it was delivered on time and safely by Royal Mail.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderful company, first class service here in UK and Germany. Never had any problems, neither with returning and refunding nor with ordering by email long after close of sale. Always bought beautifu... See more
We have had approx 7 metres of worktop and 8 metres of full height upstands fitted and the materials and workmanship is first class. All the electrical fittings were correctly positioned, the under to... See more
Lovely jewellery. Only negative was that their website incorrectly stated that on first orders you receive free gifts. As per their customer service, this no longer applies as the goods are shipped fr... See more
Company details
Written by the company
Rocks & Co. specialises in some of the world's finest and rarest gemstones, we pride ourselves in offering high-quality gemstone jewellery at an affordable price. We have sold millions of pieces worldwide in over 7 countries.
Contact info
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love gems?..... Love Rocks & Co
I have been a Rocks & Co customer for some 10 years or more now. Back in the day when it was a UK company. At some point it was bought out and the whole thing moved to Germany.
This did not effect the quality of the product, price range or delivery. If you love gemstones then this is the company for you. The variety is vast, good quality items and prices are excellent. You sometimes get a free catalogue giving you more information regarding gemstones.
I have loved every item that I have ever bought from them. They always come nicely packaged. Its the same format as before regarding their Rocks & CO channel, although in German. You don`t need to speak the "lingo" though to appreciate these stunning pieces of jewellery.....happy shopping.
July 8, 2021
Unprompted review
Missing Order
Ordered a pair of earrings on 11/5/21, they were despatched on the 12th May, but still no sign of them. The tracking number provided is useless and yields no information regarding the location of my parcel. The money has been charged to my credit card, but I have no goods. I emailed Rocks & Co customer services, but so far they have not been able to update me as to when, if at all, I will get the earrings.
May 22, 2021
Unprompted review
Reply from Rocks & Co.
Hi Elizabeth,
We are extremely sorry about this. We did everything right on our side, giving the order to DHL as normal.
It is very rare for DHL to lose orders, and we are continuing to investigate this with them to understand why and how this has happened. We have of course issued your refund and it will be with you within 3-4 days.
We have sent you an apology voucher as well. Once again apologies regarding this.
Kind regards
Rocks & Co.
Amazing
Amazing and fast service. Ordered a bracelet on the 3rd of May, dispatched from Germany the next day, and got the parcel on the 7th. Great quality and trustworthy. Used the £20 first-order voucher which came with an intro pack that included useful things, a book about different gemstones, and a handy finger measurer. The bracelet came inside a nice silky pouch, it also had a sturdy box too. Also an authenticity card, absolutely love my new bracelet!!! 5/5!!
May 12, 2021
Unprompted review
Paid an extra £89 custom and VAT fee for my 50th birthday gift.
The international company said it had a selling point in UK, was requested to deliver from UK and yet the parcel was sent from Europe so I had to pay an extra £89 custom and VAT fee, even though the VAT was already paid in the EU country of origin. It was my 50th birthday gift sent by my family I had not seen since 2019 due to Covid-19 restrictions. The fee tarnished it.
March 12, 2021
Unprompted review
Reply from Rocks & Co.
Dear Petra,
UPDATE: We have signed up with a new courier company, items will be delivered from our warehouse to your house as normal. We have changed delivery provider so we can cover these fees for you!
ORIGINAL REPLY: We have negotiated with a new delivery partner whereby regardless of invoice amount the customer will not have to pay any charges, we will cover them for you so the item is delivered to your house as normal. Unfortunately there were a few orders being charged by customs over the past few weeks, however this will stop now as we have set up a deal where we cover all costs with the new delivery company.
If you would have informed us of the charge we would have issued a web shop voucher of a greater value than what was paid, the invoice number you have attached is not bringing anything up, otherwise a member of the team would have called you to explain. Please can you call us on 0800 931 3333 so we can issue you with an apology voucher. Our items have been based in our headquarters in Germany for a couple of years now, however our call centre team and e-commerce team are based in the West Midlands here in England.
Kind regards
Rocks & Co.
Rocks & Co = Awesome + Helpful
I love the beautiful gemstones offered. I am a student and am using this for my writing homework and my tutor has said he loves the colours. Thank you Rocks & Co !!
February 6, 2021
Unprompted review
Anazing quality
Anazing quality, superb jewelry. I am surprised of the high quality of the jewelry and the quick delivery!!! Thank you very much.
February 1, 2021
Unprompted review
Happy with service and product
January 29, 2021
A very quick and simple sale
A very quick and simple sale, and the quality of the products are amazing for the price. I am glad that there are also options to buy gorgeous stones and settings in silver too if you have a smaller budget. The sizing can be one size up of down, but that is not a problem for me, as it will fit another finger.
January 19, 2021
Always good service and fast delivery
Always good service and fast delivery. Wonderful jewellery at affordable prices. Purchased from this company for many years now and never had any problems.
January 18, 2021
Very Good Quality Jewellery
I have found their jewellery items to be of excellent quality at a very good price. Their website is easy to use and items are shown and described clearly and honestly.There is also no postage cost so you only pay for the item/items you have ordered. Delivery time is quick and items are well packaged. The only downside is that should you decide that you don't want the item, it has to be posted back to Germany at your own cost. Having said that, to date, I have purchased several pieces from them and have been really pleased with the price, quality and service I have received. I would rate their products above some of those on other online jewellery websites.
January 15, 2021
Very good servicep
Very good service, Bracelet that I ordered better than expected would buy from this company again.
January 15, 2021
Beautiful craftsmanship
Beautiful craftsmanship
Excellent packaging swift service
Price great
All round high quality would definitely recommend
January 15, 2021
First order ok, 2nd not
First order received and had a freebie book. 2nd order had an item missing. I emailed but received no reply, so terrible customer service
January 15, 2021
Reply from Rocks & Co.
Hello,
We are struggling to find this email from yourself.
We would like to talk to you about this however we do not have your phone number, and we have sent you an email regarding this. Please can you check your emails or call us on 0800 931 3333.
Kind regards
Rocks & Co.
Very happy with the two items I…
Very happy with the two items I purchased for Christmas presents lovely quality and just what I expected from Rocks and Co.
January 15, 2021
Excellent service from start to finish
Excellent service from start to finish.
UK customer service was superb, professional yet friendly & answered everything required.
Lovely piece of jewellery arrived, well packaged & on time.
Thank you to all at Rocks & Co.
January 15, 2021
Very good service
Very good service. Goods arrived safely and very well presented with full certification. Have already recommended to others.
January 15, 2021
I love everything I've ever bought…
I love everything I've ever bought from rocks and co gems are beautiful....customer service is spot on also nothing is too much trouble thank you all!
January 15, 2021
Decent
Good - got given a £20 voucher for signing up to their newsletter and purchased an Iolite ring and a Labradorite ring.
Would have given 5* if the rings were actually the same size - the labradorite size N was perfect, but the Iolite size N was far too big.
Shipping was quick and well packaged.
July 31, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.