Rockstar Games Reviews 1,731

I have many rockstar games on steam. I change my email and can't login to any rockstar games anymore.

Accounts are over 10 years old and RS keep asking DATE when account was made.. Then I get auto response that ends issue..

There is ZERO human in this loop, so you can't ever get anything. It's rigged.

Worsed customer support ever. Do not help with account problems.

A few months ago, my account was hacked. After recovering it, I played GTA Online daily for over a month — grinding money, buying high-end vehicles, properties, and the Criminal Enterprise Starter Pack. I spent millions of GTA$, most of it earned through hard work.

When I bought the GTA V Enhanced Edition to migrate my character to PS5, I found that the hacker had already migrated it — back when the account was a low-level with nothing. I contacted Rockstar Support, and they said they could undo the migration.

After they reversed it, I re-migrated the account and found the same low-level character again. Rockstar only gave me level 50 and GTA$10 million — nowhere near what I had earned. I also noticed I lost the 1 million bonus from the Starter Pack.

Worse, my PS4 character was now wiped and overwritten with the low-level version. My account was essentially deleted. I’ve reached out to Rockstar multiple times for help and have been brushed off, ignored, and had my tickets closed with no clear answers.

All I’m asking for is a fair resolution. I invested real time and money into this account. Losing it all and getting told nothing can be done is incredibly frustrating.

terrible company, there console lovers and keep leaving pc users to wait a year extra so fact is I'm done with the company, they can go join Blizzard in the game developer list of never buying a game from ever again

I've lost access to my Rockstar Social Club account because it was linked to an old iCloud email I no longer have access to. I provided proof of purchase, Steam profile, and all requested info multiple times. Yet, every time I open a ticket, I get copy-paste responses, and my tickets get closed without proper review.

I’ve owned this account for years and spent real money on GTA V. I’ve done everything possible to prove I’m the owner, but they refuse to help unless I access the old email—which I clearly stated I can’t.

All I’m asking is for a human to review my case and help update my email so I can play the game I bought. This level of support is unacceptable from a company like Rockstar.

hi i bought the original gtav on steam years ago and made an account with my email at the time. unfortunately i havent had access to this email for a couple of years now and i can no longer play gtav or the enhanced version which i really want to try because as soon as i hit play in steam, im prompted to verify the old email. i have tried repeatedly to speak with customer service to get help and they keep closing the tickets.  i've included my receipt of the original game purchase multiple times as well as offer to show proof of ownership of the linked steam account and provide photographic id. all of which have been completely ignored. customer service keep copy pasting the same replies, they refuse to ACTUALLY speak to me and then keep telling me to give them more information but they lock the tickets so i cant reply. this is absolutely appalling treatment and seems very much like a scam to get people to pay for the games again since i can see from many many many online posts, this has happened to lots of people. im disabled and have barely any income so i cant afford to buy them again, nor should i be expected to. if this isnt resolved, then you're pushing me into pirating the software THAT I PAID FOR in order to be able to use it. this is absolutely shocking treatment and frankly puts me off ever purchasing from you again because you can't be trusted to provide adequate customer service.

Lost access to over £200 worth of games because of their ridiculous "Social Club" (AKA passive-aggressive DRM).

I had made the mistake of using an old, throwaway email address to create an account, a long time ago, thinking "who cares, I have already bought the game on Steam, and that's where my proof of purchase is, I don't care about this extra marketing nonsense". I now no longer have access to that email and can't log in. I thought this won't be a problem, I can just prove my ownership and get the licenses transferred over to a new account, like you do with any other company... and that would be possible, if they weren't too cheap to employ actual humans for customer service.

So I tell them I can't access my old email address. They reply "that won't be a problem, just log in to your old email address and show us the email that PayPal sent you". Clearly this is an AI. It takes days of back and forth before the chat bot finally realises that you can't access something that you no longer have access to - and yes, for whatever reason, there is a simulated 24hr delay between responses. Then they ask me "what was the exact date that you first installed Max Payne 3?", and then they immediately close the ticket. And I mean immediately - I was at my computer when the email arrived, and the ticket was closed by the time I hit reply.

I tried a few more times with them, opening a new ticket each time this insane chatbot suddenly decides that the issue has been resolved. Eventually I gave up, installed cracks for all of the games I bought, and resolved to never buy another game from this company again - if I want to play one of their games, I will pirate it just like I did with the ones I purchased legitimately.

I changed email's and the old one no longer exists. I spoke to Rockstar support and they asked me when I linked the game on Steam. I still have Steam so I checked and gave them the exact date. They closed the ticket.
Given the other replies here it seems this is a deliberate strategy from Rockstar, if you want to play the games you'll have to purchase them again.

Would not log me in even after verification and email reset, crap service, hope it shutters.

I’m honestly beyond frustrated with Rockstar’s customer service. I lost access to my game because my Google email was deleted years ago, and now I can’t receive verification codes. Instead of helping me recover my account, your support keeps asking me for the exact date I linked it to Steam — something that happened 7-8 years ago.

Seriously? Who on earth remembers the exact date they linked accounts that long ago? It’s completely unreasonable and shows no real effort to support your long-time players. I’ve provided all the information I can, and yet your team hides behind rigid “protocol” instead of using common sense.

All I want is access to a game I paid for. But instead, I’m stuck in a loop with a support system that does nothing but stonewall. Very disappointed.

I hate this company!!!!!! I own one of your crappy games and I will sell it because of your stupid lawsuit against playerauctions. NO MONEY FOR YOU!!!!!

The cayo perico keeps glitching.For example there is a person stuck in the ground and the fingerprint scanner stops working and for some reason all the guards can one shot you?

weigeren mijn steam te unlinken met diverse bewijs stukken nu is mijn steam basically rockstar banned sinds mijn steam met mijn gehackte rockstar account is gelinkt

Just Went And Did A Promotional, Built-In: So High Abusive Even W/ Their Mandatory Arbitration Policy, A Developed As 110% Demonic Government Efficiency, As Terror Also Had Executed American Small Business, Donating To "Trans Human Research" As Non-Humane.

Rockstar games are a joke. They take people's money and rip them off. They also have breached their own operational codes of practice

LIKE OTHERS HAVE STATED THIS COMPANY SUCKS STAY AWAY. YOU WILL BUY A GAME, LOST ACCESS AND THEY WONT HELP YOU AND WHEN YOU COMPLAIN THEY WILL BLOCK YOU. I HAVE RECEIPTS AND PROOF OF EVERYTHING F ROCKSTAR

Has anyone seen Rockstar's website as soon you log in you can get hack beware! and be safe! they can track u and see all yours card number, regarding hackers are making millenaries broke in a single button

Tried contacting rockstar multiple times for account help. Gave them the info needed, they said it wasn’t enough. Got to the point where they don’t respond to me anymore. Junk of a company, used to be good.

They don't care about the ppl playing their game and all the hard work they did