Rockstar Games Reviews 1,731

shitty support. cant do their job.

Keeps banning me going to sue them

I've been trying to regain access to my account for a week now, but I've been running into scripting bots, and there are no qualified people there, as well as support.

Trash ass support without a living soul behind it. Just trying save as much money as possible and letting the fan base fall as soon as someone got a problem with the acount

Their customer support -blocked- me because they wanted me to reply to them with an email account I can no longer use ... DESPITE my customer support ticket was literally all about me NOT being able to use my rockstar account BECAUSE it was using my old email account that I can no longer use.

At this point their customer support is just there to troll people.

Support requests are just automatically marked resolved without ever actually getting support, still have no access to my games. Just awful customer service.

age verification isnt right. wont be buying gta6 now after hearing about it

My Epic Games account is wrongly linked to someone else's Rockstar account (email: fifalov@**********). I never linked this. I just installed GTA V recently.

I opened multiple support tickets and each time Rockstar asks me to verify the email/account that isn’t mine. I can’t do that. I’m just trying to unlink my Epic account from an unknown Rockstar account.

I can prove ownership of my Epic account.

Rockstar support is stuck in a loop. Can anyone from the community or staff help escalate this?

Decided to write this review because I’m pissed off at this company’s response. Judging by other reviewers they’ve all had the same issues as me. My old email account which has been erased and gone linked to my steam account with gta v and red dead 2 online. Tried telling rockstar that I can’t access my account. They told me to tell them a date when I did this made the account told them i couldn’t is their another way what did they decide to do? Close the ticket absolute bastards

because it wouldn't run the old gta 4 cds

Very disappointed - Paid for games that don’t work

I bought GTA: The Trilogy – The Definitive Edition (Original/Classic) on PC through the Rockstar Games Launcher. I paid 615 MDL (~30 EUR) expecting to play the classic versions of GTA Vice City, GTA 3, and San Andreas.

But only San Andreas works (barely). GTA Vice City crashes with errors like “Cannot find 640x480 video mode” or “unable to launch gta-vc.exe due to lack of privileges.” GTA 3 starts, but menus are missing and the screen is broken.

I tried everything Rockstar Support told me: reinstalling the launcher, changing compatibility settings, running as administrator, verifying game files – nothing works.

I contacted support but haven’t received a useful response yet. I feel like I wasted my money, and I want a refund.

Please fix your launcher or give players the chance to get their money back.

– A very disappointed paying customer

This game is bad. I bought the game and shark card then I get banned for breaking the rules. How is buying the card that they sell breaking the rules? So I got banned and reset for buying their product. This should be illegal and they should refund my money for the game and the cArd I bought. They take your money and they banned the account. I even bought the GTA v +. I even been taking to their support team with game issues I been having to play the game. And they banned my account for what? They won't even tell me. I want to warn everyone to not support a game company who is abusing the player, taking the money then banning them.

So recently I tried recovering one of my Epic Games GTAV accounts, I installed it, waited for rockstar games launcher to boot up, and a weird email appeared like it was already registered like Irvzuac at uniromax.com. I've went ahead and investigated a bit into namesilo and searched for the uniromax.com website and it came to an address in the US. No company is listed there, just some banks and a cafe. I then went ahead on their website which is uniromax.com and it is just a plain, 2 minute HTML page made for the lolz. It is absurd that all of this hustle from my side which could be done from the Rockstar Games Support personnel itself and realise "Hey this thing is a scam, and this acount is hacked". Well, people with a big enough brain would realise it. Waisted 3 hours of my time into going back and fourth with support and nothing ever happened to it. This is the original owner of the account, I changed the email address to another one on Epic Games and that is it (Kind of irrelevant)

Among the many others complaining about this, due to my Steam account being linked to some old email address from many moons ago, I have been unable to play Red Dead Redemption 2, a game I paid for with money I worked hard for, I'm also unable to refund it via Steam.

Due to Rockstars rigid and frankly ridiculous policy, I'm also unable to unlink this from my Steam account.

I have raised numerous tickets for this with these references:
#33305968
#33305988
#33306003
#33306007
#33306023
#33306033

Despite being open for all of a minute on every single one of these they've seen fit to mark them as resolved despite doing absolutely nothing!!!!!!

Company is clearly happy to waste peoples time & money and should frankly be pulled up by trading standards, not that they will

Honestly some of the worst customer service I've ever experienced in my short time dealing with Rockstar.

I've raised at least 5 tickets all because of GTA online in as many months now to find inexplicably that my online account "doesn't have permission to access GTA online". No reason why, no way to resolve and every time I raise a ticket which they have a cap of by the way regardless of whether any previous ticket issue was actually resolved; then I get an automated message saying they'll look into this and respond within two days only to then get another auto reply 24hrs later saying "as we've not heard from you we're closing your ticket".

What a piss take, I'm still locked out of my account, can't raise a new ticket because theres a cap and they'll just resolve a ticket without ever reading your email or looking into your query so ive literally wasted countless time, money and energy to a company that will gladly take my money but never actually try and help customers when the product they've sold you doesn't work.

This company is stupid and cannot send mails for login - account is no longer usable.

Your game is so bad with bugs that freezing your game in the middle of a mission stop playing and go ahead drop gta 6 cs gta 5 is getting so bad with the glitching out I might end up crashing out on my games because of yall idiotic decisions stop worrying about modded account and focus on making your game better

I lost access to my Rockstar Social Club account only because of the 2-Step Verification code being sent to an old email I no longer have access to. I still know the password and provided:

My original and current emails

My Social Club nickname

The official Steam receipt (with transaction ID and date)

Approximate dates of email change and account linking

Full explanation of the issue

Despite sending all the correct information, Rockstar Support closed my tickets with generic replies like “we can't confirm ownership,” without explaining what was missing.

I even created a detailed PDF with all my evidence and asked for escalation to a supervisor, but received the same copy-paste messages.

This is not customer support — it's neglect.
I’m locked out of a legitimate account that I paid for, with no fault of my own.

Rockstar needs to treat players with respect and actually read what we send.