Rocksteady Music School Reviews 

845
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and inspiring staff, who foster confidence and make learning enjoyable for children. Many highlight the exceptional product and user experience, noting how children develop new skills and perform with pride in concerts. The supportive and enthusiastic staff ensure a rewarding musical journey for participants. However, some customers also noted concerns regarding service delivery. A few people experienced missed or cancelled lessons, with some teachers failing to attend classes. Additionally, some reviewers felt that progress was quite slow, with children not learning instruments as effectively as they could be.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their dedication, enthusiasm, and ability... See more

Service

People report ambiguous experiences with service, with many customers expressing satisfaction with the music... See more

Product

Consumers find the product to be a positive and enriching opportunity for children, with many reporting that... See more

User experience

Users describe positive interactions with user experience, highlighting the fun and rewarding aspects for... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that customers were dealt with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to say how amazed I was at the concert this morning. This was completely out of my daughters comfort zone, she never puts herself forward to perform and I am so thrilled that she did t... See more

Company replied

Rated 5 out of 5 stars

Having had lessons for over 2 years, you can see the confidence shining in my child. He will happily go on stage and show what he has learnt. This is not possible without the dedication and commitment... See more

Company replied

Rated 5 out of 5 stars

Rocksteady has rapidly increased both of my daughters confidence. I had no clue they could even sing and perform so boldly, especially infront of an audience. They speak so positively of their teacher... See more

Company replied

Rated 5 out of 5 stars

Our daughter has LOVED her journey with Rock Steady. She started on the keyboard and then went on to vocals. Alister has been her teacher for the entire time and has been outstanding! The individual f... See more

Company replied


Company details

  1. Music School
  2. Educational Institution

Written by the company

Weekly in-school band lessons that celebrate fun, individuality and creativity! Rocksteady’s inclusive approach helps children find a sense of belonging through new friendships and a shared love for music, whilst boosting social skills, wellbeing and confidence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

845 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(845)

233 reviews in the last 12 months

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Rated 1 out of 5 stars

So Disappointing.

Three weeks in a row they've cancelled at the last minute. Kids left very disappointed. With Half Term it's been 5 weeks since the last lesson and yet they're happily billing me £45 per month.
Really gutted this has turned out to be such a mess. And today I have to deal with a sad/angry/confused son again.
Thanks a bunch. At least I'm paying handsomely for the privilege!!!

March 9, 2026
Unprompted review
Rocksteady Music School logo

Reply from Rocksteady Music School

Hi there,

Thank you for your feedback and we do apologise for the disruption to your child's Rocksteady lessons this term.

We know how much children look forward to their band lessons each week, so completely understand how frustrating and disappointing this must be for both you and your child. Whenever a band leader is unable to teach, the team will always try to arrange a cover teacher so children don’t miss out on their experience but unfortunately, this isn't always possible.

We're unable to find an account in your name but would really like to talk to you more about this so we can understand your experience better and see what we can do to improve the situation. Please do get in touch with our customer service team on 0330 113 0330 or email info@rocksteadymusicschool.com.

Rocksteady Music School

Rated 5 out of 5 stars

Encourages confidence - recommended

Our daughter has been taking part in Rocksteady for 2 years now. I like that she is working towards a qualification, that she builds confidence through lessons with other students and quarterly performances. Her band leader is Kostas who is very brilliant with the children, knows them all so well and has a great relationship with them, he keeps their confidence high when playing in front of the school.
I believe that Rocksteady is definitely more about team work, confidence building, learning to work together as a band vs your child solely learning a new instrument, due to there being 30 mins a week and a number of kids in each band, it isn’t really possible for them to
Progress with their instrument in the same way as a one to one would be, however, they do learn musical skills, it’s just at a slower pace due to the time for each lesson and the band setting.

We are really pleased with Kostas and rocksteady in general, and would highly recommend. We only ever had one instance in the past 2 years that Kostas couldn’t make a lesson and we were sent a video of a supply teacher that would be coming in his place so we could show our child before the lesson which was very handy. We have never had a lesson cancelled.
It’s great that it takes place in school time, they are never too tired/ it doesn’t eat into time at home etc, they are collected from lessons each week.

A couple of things that would make this even better-
Longer lessons, maybe 45min- 1 hour

One to one music sessions being available for a further cost to focus solely on the instrument learning, it would be so great as our children already have the relationship with the bandleader vs going externally for one to one lessons elsewhere.

March 6, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi there,

Thank you for this fantastic review and recommendation!

It’s great that your daughter enjoys taking part in Rocksteady and that the experience has helped grow her confidence while playing alongside her bandmates. We’re also so pleased that you value the opportunity for your child to work towards the exam-free Trinity qualification and perform at the end of term concerts - those moments on stage can be a real boost for children and a very proud parent moment!

Rocksteady band lessons are all about developing teamwork skills, confidence and learning how to play together as a band, so it’s lovely to hear this reflected in your daughter’s journey - Kostas will be thrilled to hear this as well.

We will absolutely take your feedback on board too - thank you for sharing this!

Rocksteady Music School

Rated 5 out of 5 stars

We are very happy with Rocksteady Music…

We are very happy with Rocksteady Music School. My daughter absolutely loves the lessons and has discovered a real passion for playing the guitar. It’s amazing to see her confidence grow and how excited she is every time the lesson day comes.
I would highly recommend Rocksteady to other parents. It’s a great way for children to discover music and enjoy learning an instrument.

March 5, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi there, thank you for your lovely review!

It’s fantastic to hear that your daughter is enjoying Rocksteady and has discovered a real passion for playing the guitar. Seeing children grow in confidence and look forward to their lesson each week is exactly what Rocksteady is all about.

We really appreciate your feedback and recommendation.

Many thanks,
Rocksteady Music School

Rated 5 out of 5 stars

We’ve had such a positive experience…

We’ve had such a positive experience with Rocksteady. My daughter absolutely loves the sessions and looks forward to them every week. She comes home excited to share what she’s been practising, and we’ve really noticed her confidence grow since joining. We would definitely recommend Rocksteady to other parents!

November 24, 2025
Unprompted review
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Reply from Rocksteady Music School

Hi Alina,

Thank you so much for taking the time to share this wonderful feedback.

It's great to hear that your daughter loves her Rocksteady lessons and looks forward to them each week. It’s also brilliant that she’s excited to share what she’s been practising and that you’ve seen her confidence growing too.

Many thanks for all your support,
Rocksteady Music School

Rated 1 out of 5 stars

An expensive shambles

Lesson cancelled three weeks in a row and now the music teacher has left. Rocksteady unable to provide another teacher or offer any certainty as to when lessons will actually take place. All this whilst still happily taking £45 a month from me. An expensive shambles.

March 3, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Paul,

Thank you for your feedback and we do apologise for the disruption to your child’s Rocksteady lessons this term.

This is not the Rocksteady experience we aim to provide as we know how much children value and look forward to their Rocksteady lessons, and how important a consistent learning environment is for their musical progress. Whenever a band leader is unable to teach, we do everything we can to arrange a cover teacher to minimise disruption and maintain progress but unfortunately, this isn’t always possible.

Our customer service team have been in touch with parents with details of next steps for lessons at your school and information on credits. We’re very sorry again for the disruption and if you’d like to chat through this further, please get in touch on 0330 113 0330 (local rate), or email info@rocksteadymusicschool.com.

Many thanks,
Rocksteady Music School

Rated 5 out of 5 stars

Our son throughly enjoys rocksteady…

Our son throughly enjoys rocksteady with tutor Alfie and his confidence and self belief has excelled so much.

We highly recommend rocksteady to anyone whose children shows a love for music. They don’t even need to be confident with playing an instrument as they support all areas of learning.

February 27, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Liz,

Thank you for your lovely review and recommendation!

It's great to hear that your son loves his band lessons with Alfie and that he's gained great confidence - building self-belief whilst learning to play music is what Rocksteady is all about!

Thanks for sharing,
Rocksteady Music School

Rated 5 out of 5 stars

This review is from the words of my 9…

This review is from the words of my 9 year old.... It is the greatest music thing ever, I really enjoy the concerts, rob my band leader is really good, he helps me and everyone else, I really look forward to seeing him on a Thursday morning, it makes me feel happy. Rob is the best (although we know he's called Robert)

February 26, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Natasha,

Thanks you so much for sharing these lovely words from your son!

It's great that he's loving his band lessons and that he looks forward to his lessons each week - Rob will thrilled to hear this too!

Many thanks,
Rocksteady Music School

Rated 5 out of 5 stars

My kids love Ali, their Rocksteady teacher

Great for creativity, confidence and self-expression. Ali has taught my children for 5 years and is a brilliant role model

February 25, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Hannah,

Thanks for your 5* review!

It's brilliant to hear that your children are gaining confidence and creativity from their band lessons - that's what Rocksteady is all about!

Ali will be thrilled with this feedback as well - thanks for sharing.

Rocksteady Music School

Rated 5 out of 5 stars

Rocksteady is brilliant

All 3 of my school aged children do rocksteady. Their teacher Ryan is incredible. Supportive in lessons andnin concerts. Will contact me if there are issues. He is very approachable and clearly loves his job. All 3 of my girls have grown in confidence and ability. The qualifications are a great perk as my girls earn them without realising. We love seeing their progress at the concerts.

February 21, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Felicity,

Thank you for sharing this 5* review - Ryan will be delighted with this feedback as well.

It's wonderful that all 3 of your daughters are loving their Rocksteady experience. It's a great achievement to receive a certificate as part of our exam-free Trinity music qualification and they should be very proud of themselves!

It's also fantastic to see this progress in action at the end of term concerts and we're so pleased you enjoy them!

Many thanks,
Rocksteady Music School

Rated 5 out of 5 stars

Rocksteady is great!

Rocksteady is definitely my son’s favourite activity,he likes wednesdays only because of Rocksteady,since he joined the club he built up his confidence and not feeling shy anymore to perform in front of people.
Also the energy and passion of the band tutor Joe,he is brilliant!

February 20, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi there,

Thanks for your great review!

We're so pleased your son enjoys Rocksteady and that the weekly band lessons have helped improved his confidence to now be performing with pride.

Joe will really appreciate this too - many thanks!

Rocksteady Music School

Rated 5 out of 5 stars

My child loves Rocksteady

My child loves Rocksteady, it is her favourite time of the school week. We started in year 1 and now in year 3, the confidence it has instilled in her is worth the money alone, but the joy and an actual qualification is a definite bonus. We've had two lovely band leaders in callum and Stuart who have incredible patience and very encouraging towards the children. I love seeing their quarterly shows and you the progress they are making. The cost is a bottle of wine a week, a single meal from macdonalds or a 5th of a private music lesson, however you work out your budgets make sure you include this in it, you and your child will not be disappointed

February 20, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Kathrine,

Thank you for your lovely review!

It's brilliant that your daughter loves her band lessons and that they've become the highlight of the week.

Building confidence while having fun and gaining new musical skills is what Rocksteady's all about - it's great that you've seen this first-hand through the end of term performances and your daughter's progress with her Trinity College music qualification!

Many thanks for sharing,
Rocksteady Music School

Rated 5 out of 5 stars

Highly recommend

My sons confidence has come on leaps and bounds since joining and would highly recommend this!

February 20, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Danielle,

Thank you for your 5* review.

It's great to hear that your son has gained so much confidence since joining Rocksteady and we hope he continues to enjoy learning alongside his bandmates!

Thanks for sharing,
Rocksteady Music School

Rated 5 out of 5 stars

my granddaughter absolutely loves it…

my granddaughter absolutely loves it she has lots of confidence thank you to rocksteady brilliant

February 19, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Michelle,

Thank you for your 5* review.

It's great to hear that your granddaughter loves her Rocksteady lessons and has gained confidence from learning alongside her bandmates - that's what Rocksteady is all about!

Many thanks,
Rocksteady Music School

Rated 5 out of 5 stars

My son absolutely loves his Rocksteady…

My son absolutely loves his Rocksteady lessons. The tutor is very supportive and he has become so confident when playing a guitar. You are always kept up to date with what yoyr child is learning. Definitely recommend 👌

February 19, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Joanne,

Thank you for your review and recommendation!

We're so pleased your son is enjoying his Rocksteady experience and that he feels supported in band lessons! It's great that learning to play guitar has also given him more confidence and that you've found it valuable to keep up to date with his progress and achievements.

Thanks for sharing,
Rocksteady Music School

Rated 1 out of 5 stars

All good until cancellation. About money not the kids.

Our daughter is a keen singer, so even though £45 a month is a lot during the current financial climate, we agreed to lat Martha give it a go for at least a term and do a concert. She was also asked to join school choir since, which we also have to pay for. Together it is a lot to pay so asked our daughter which she would prefer and she said choir. We agreed we would cancel Rocksteady for now and re-enrol when Keyboard is available. We have a date for her concent based on the song she has been learning. The next payment for the whole of March is due to come out on 20th Feb. Her concert is on the 4th March. We were told that if we cancel now she will.nyo be able to perform in the concert she has been working on at a cost of £45 a month. Seems they have you over a barrel. She would be devastated to not perform, so we have had no choice but to pay an extra £45 just so she can perform in the concert that we won't even be able to attend as they re-arranged it for the day of her grandads funeral. We were going to re-enrol once keyboard became available, but this business is clearly all about the money rather than the kids so will not be enrolling her or any of our other children with Rocksteady.

February 18, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi David,

Thank you for your feedback. Ensuring children have a positive musical experience that supports their wellbeing, confidence and passion for the subject is core to our mission, and the termly concerts are a really important part of that.

We completely understand you wanting your daughter to take part in this term’s performance and showcase what she’s learned, and a member of our team has now been in touch to resolve this for you.

If you need anything further, please don’t hesitate to get in touch with us again.

Many thanks
Rocksteady Music School

Rated 5 out of 5 stars

Daz is absolutely amazing

Daz is absolutely amazing he is the best he gives so much energy and time to each child he works with 2 of my pupils who are SEN and wow what a difference he makes he includes them in everything and makes them shine not only is Daz amazing with the children our pupils but a total friendly guy to always has a warm welcome smile

February 13, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Selena,

Thank you for your 5* review.

It's great to hear that your pupils enjoy their band lessons with Daz and that everyone feels included and part of the band - that's exactly what Rocksteady is all about!

He will really appreciate this feedback too, many thanks for sharing!

Rocksteady Music School

Rated 1 out of 5 stars

AVOID

I have paid £50 a month for two months with no lessons. Every week Rocksteady claim they will arrange a make-up lesson. No make-up lesson takes place and every week I receive another notification of another missed lesson. They refuse to refund me claiming my son will have 33 lessons by the end of the year despite being unable to confirm when lessons will start up again.

February 12, 2026
Unprompted review
Rocksteady Music School logo

Reply from Rocksteady Music School

Hi Amanda,

Thank you for your feedback and please do accept our sincere apologies for the disruptions to your son's band lessons this term.

We understand how much children look forward to their band lessons, and how important a consistent learning environment is for their musical progress. Whenever a band leader is unable to teach, we do everything we can to arrange a cover teacher to minimise disruption and maintain progress but unfortunately, this isn’t always possible.

This is not the Rocksteady experience we aim to provide and understand our customer service team have been in touch to arrange a refund in line with your child's minimum lesson count.

We’re very sorry again for the disruptions. If you’d like to chat through this further, please get in touch on 0330 113 0330 (local rate), or email info@rocksteadymusicschool.com.

Many thanks,
Rocksteady Music School

Rated 5 out of 5 stars

My children have loved Rocksteady!

My children have absolutely loved Rocksteady. They have developed brand new skills, worked collaboratively as part of their bands and really enhanced their confidence and self belief. It’s been fantastic watching the little concerts that have been organised and how much my kids’ faces light up when they are on stage.

February 11, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Dominique,

Thank you for your lovely review.

It’s wonderful to hear that both your children have loved Rocksteady and grown in confidence while learning new skills alongside their bandmates. Seeing it all come together at the end of term concerts is always such a proud moment - we’re so glad you enjoyed them!

Thanks for sharing,
Rocksteady Music School

Rated 5 out of 5 stars

If your kids hate music lessons join Rocksteady as a band and learn to work together.

Just to let you know he hates Music lessons at school but LOVES Rocksteady with his band and your work for 2 years .

Carter his mate, joined his band as well due to his his experience.

February 10, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Kavel,

Thank you for your 5* review!

We're so pleased that your son loves his Rocksteady lessons and enjoys learning music in a fun and inclusive environment!

It's great that his friend has also joined the band and we hope they continue to enjoy learning alongside their bandmates.

Many thanks,
Rocksteady Music School

Rated 1 out of 5 stars

Absolutely terrible company- you are…

Absolutely terrible company- you are literally giving these people money and your child is getting minimal (if that) in return. They like to use their 'minimum lessons' clause to justify lost sessions and why they wont refund you, paying a massive sum for a 30minute lesson in a group setting. They wont refund you when the instructor is off, unless you persevere and even then its a shambles. This program and company is a rip off and schools are in my humble opinion foolish to employ them. In my case the leader logged my son present when he wasnt, and logged absent when in school, lied about certain situations in the summer term which resulted in my son being told he couldnt do the end of term performance as had not seen him all summer term, then changed his story when I challenged it all - i urge parents to claim back for missed or lost sessions especially if known absences like paternity leave have occured, you should have been refunded for thise.

February 9, 2026
Unprompted review
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Reply from Rocksteady Music School

Hi Anna,

Thank you for your feedback and we do apologise that your Rocksteady experience hasn't been the positive one we aim to provide.

We can't find an account in your name to look into this further but please do get in touch with our team on 0330 113 0330 or email info@rocksteadymusicschool.com so we can discuss this more with you.

Many thanks,
Rocksteady Music School

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