Rocky Mountain ATV/MC Reviews 

4,365
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Extremely disappointing customer service. Received an order with damaged, warped goods due to crushed packaging. When I reached out with photos requesting a replacement or a prepaid return label, the... See more

Rated 5 out of 5 stars

I ordered the Tusk storage box for my new 2026 Brute Force 450 ATV and I am extremely pleased with the quick setup, available storage and cool look of this storage box. We live in Southwest Arkansas w... See more

Rated 5 out of 5 stars

I've been enjoying shopping Rocky Mountain for dirt bike parts and accessories. The selection, and vehicle specific part features are a big help. They've got a good selection of brands, fast shipping... See more

Rated 5 out of 5 stars

I use Rocky Mountain for all my dirtbike and ATV needs. The rewards program has bought me many needed parts and definitely made buying expensive parts more affordable. Their customer service is seco... See more

Company details

  1. Motorsports Store
  2. Sporting Goods Store

Information provided by various external sources

Over 30,000 positive reviews on Bizratesurveys.com! Get the full picture of our customer satisfaction. We strive to have the best customer service in the industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(4,365)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service

Poor customer service. Item never arrived and they wouldn’t take any responsibility. We paid overnight shipping had two separate orders and neither arrived. They said they would call and never did. Called a week later and they would cover any of it. No store credit or shipping cost covered. Just washing there hands of any problems. Good luck!

February 14, 2025
Unprompted review
Rocky Mountain ATV/MC logo

Reply from Rocky Mountain ATV/MC

Hello Paul,

Thank you for leaving us a review! We are so sorry to hear that there were some issues with your orders being delivered. I would love to look further into this for you to see what can be done. Unfortunately, I was not able to locate an account with the information provided. Could you please email your order number to reviews@rockymountainatv.com? Once we have that we will be able to assist you further. Thank you!

Rated 1 out of 5 stars

I had selected the bike I was searching…

I had selected the bike I was searching for parts for and somehow it got changed and the wrong parts showed up and it’s been a living hell dealing with this company. The return policy sucks. It was just a very bad experience. I will definitely never order from this company again And if you decide to order From this company, do your homework read all the fine print cause that’s where they screw you at I do not recommend ordering from them they try and fool you with their low prices, but if something happens, you have to eat the return just like the filter that I ordered that was supposed to be for my bike and the clutch to return. The filter was almost 8 dollars. the total cost for the filter new is 11. Go figure beware people. They don’t care about their customers. They just want the money.

January 24, 2025
Unprompted review
Rocky Mountain ATV/MC logo

Reply from Rocky Mountain ATV/MC

Hello John,

Thank you so much for leaving us a review! We are so sorry to hear about your experience with us. On our website, if a part is searched after entering your machine in the drop down menu, it will disregard the original machine that was selected. However, we understand your frustrations with this and I will send this over to our web team to look into this further. If you have any questions, please feel free to email us and we can help you out further. We appreciate your business!

Rated 1 out of 5 stars

Very bad experience

Very bad experience. Bought my motorcycle tire.. promised me on time shipping. I can't receive my order. When I called they can't even find my order. When I give them the order number.. they said the order is not created under my name. I have to go create an account with them to go look up my order.. its like going around circles.. bottom line this is the most unpleasant order I ever placed.. I will never buy again.. can't ship on time. And when inquire about your order even though you give them your order number and name they tell you to go create account to look for your order.. most distasteful shopping experience i have with them

January 18, 2025
Unprompted review
Rocky Mountain ATV/MC logo

Reply from Rocky Mountain ATV/MC

Hello Emran,

We appreciate you leaving us a review. We are so sorry to hear about this! When an order is placed, our system automatically saves the order under an account with the name on the order. However, I would love to look more into this for you. Could you please email reviews@rockymountainatv.com with your order number? Thank you and I look forward to speaking with you.

Rated 5 out of 5 stars

So many great options

So many great options. Quick and easy cash out without having to go find my credit card in my wallet. Was able to scan a barcode for venmo on my phone making it super easy to order.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

RMATV is my go to for gear

RMATV is my go to for gear. Love using my race cash from fantasy racing is a bonus. Ordering is easy and returns are easy if needed

August 24, 2024
Unprompted review

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