Rococo Chocolates Reviews 1,045

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the chocolates, describing them as delicious and exceptional, with many appreciating the variety of tasty choices available. The delivery service is frequently highlighted for being prompt, reliable, and well-packaged, ensuring items arrive in good condition. Reviewers also commend the customer service for being excellent, helpful, and responsive in resolving issues. However, some people were dissatisfied with the product, mentioning that some chocolates tasted stale or that the selection in the box was disappointing. A few customers also experienced significant issues with their orders, including very late or undelivered items, and some found the customer service to be shockingly poor before their issues were eventually resolved.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the exceptional taste and... See more

Quality

Consumers find quality to be positive, with many praising the exceptional taste and high quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and reliable... See more

Order

People report ambiguous experiences with order. While some customers praise the smooth purchasing and prompt... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... See more

Rated 4 out of 5 stars

Nadeem and team at Marylebone are very customer focused. Manufacturing could do better in making sure there are fresh Mint Creams at the store in the morning, but it's a small point.

Rated 4 out of 5 stars

Excellent products, exemplary customer service in resolving the problems that I ALWAYS encounter when ordering from Rococo online.

Rated 5 out of 5 stars

I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesper... See more


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Confectionery
  4. Gift Basket Store

Written by the company

Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor choice of DPD delivery service

The use of DPD to do deliveries is a poor choice

The chocolates were a birthday gift not received until 3 days late because the driver was too lazy to attempt delivery and/or did not read the delivery instructions

As a result I will not be using your service again while you continue to use DPD

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Perhaps the best chocolate anywhere...amazing

Much of the world claims to make the best chocolate. Swiss chocolate is amazing, and the three top end chocolate shops in Paris make chocolate that will make one swoon. But Rococo, in the UK no less (land of mushy peas) makes the best chocolates I have ever had...and I have had a lot. Often sold out (sadly) I should report that it is terrible so fewer people buy it, but I just cannot disrespect chocolate like that. It has to be savored to be believed...but you will not be sorry.

October 30, 2025
Rated 5 out of 5 stars

Beautiful Chocolates

These chocolates are beautiful. A particular friend's favourite. Very special. Combine with great design and packaging. Very quick delivery and reliable. I am very happy.

October 30, 2025
Rated 5 out of 5 stars

Delicious scorched almonds and jelly…

Delicious scorched almonds and jelly babies and bought with 20% discount BUT horrified at the size of the packets which must be at least half as small as they were for more money. I’d rather pay more for a larger bag, feel cheated. We have bought from rococo for years.

October 2, 2025
Rated 5 out of 5 stars

Received order promptly

Received order promptly. I think these are the best rose and violet creams out there. I also used to like the Geranium and Lavender too. The chocolate is very good and the creams have a definite flavour of rose and violet.

October 1, 2025
Rated 2 out of 5 stars

Overpriced, very disappointing chocolate

Both the chocolate and the item were mediocre. £35 for an Easter Egg with holes in, and whose chocolate is re-melted industrial couverture no better than Hotel Chocolat? Only reason I haven't given 1 star is because customer service were gracious. Sadly the replacement chocolate equally poor. Such a fall from previous form.

April 28, 2025
Rated 5 out of 5 stars

perfect!

Very quick delivery, lovely customer service and delicious chocolate - thank you!

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Disingenuous free box of chocolates…

Disingenuous free box of chocolates offer. Received email at 7pm offering free box of chocolates (choice of two boxes) to show “sincere appreciation for your continued support”. Terms at end of email said available while stocks last. Attempted to order at 1am on 16 August. Website confirmed availability of both boxes of chocolates but on entry of promotion code message said”gift has reached its usage limit”. Stock is clearly available, Rococco simply doesn’t want to honour the offer that it made.

August 15, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look