The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... See more
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Review summary
Created with AI, based on recent reviews
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Nadeem and team at Marylebone are very customer focused. Manufacturing could do better in making sure there are fresh Mint Creams at the store in the morning, but it's a small point.
Excellent products, exemplary customer service in resolving the problems that I ALWAYS encounter when ordering from Rococo online.
I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesper... See more
Company details
Written by the company
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Contact info
3 Moxon Street, W1U 4EP, London, United Kingdom
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3.9
Great
1K reviews
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Hasn’t replied to negative reviews
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You'd be nuts to miss out...
Having previously had dusted almonds purchased from yourselves as part of a birthday hamper I decided to gift them to a friend for her birthday... The almonds arrived well packaged... Though apparently the box was huge comparatively... Soon after purchase... Were placed in the designated spot... And impressed on consumption... My only niggle is please sell more vegan treats... You do it sooooooo well... And your packaging is sooooooo beautiful...
July 7, 2025
Cool chocs
My query via email was answered promptly, courteously and satisfactorily The chocolates are presented in beautiful boxes and of course are delicious. The parcel was delivered by DPO when they said it would be and i was kept informed of delivery details
July 7, 2025
I have been the customer over 3 years
I have been the customer over 3 years, great for corporate gift that quality and presentation is perfect. I always buy at Marylebone store and Amir is always very helpful and friendly.
June 4, 2025
Unprompted review
Best advice.
I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesperson who made this possible was Amir. Really good guy.
May 31, 2025
Smooth purchasing and delivery
Smooth purchasing and delivery. Excellent chocolates the Dark Chocolate Ganache Truffles are delicious and make excellent gifts.
May 31, 2025
My very first order and I still haven’t…
My very first order and I still haven’t received it. Very disappointed.
I won’t be shopping with Rococo again
May 30, 2025
Successful gift of Rococo chocolates
I was happy to buy a box of Rococo truffles half price as a gift for a friend. She was very happy to receive them. As a gift-giving experience, it would be better if Rococo could have a date-specific service, and also the capacity to include a note or card from the giver so that the recipient knows who the gift is from.
April 30, 2025
Royal Mail are best for delivery
I’m glad you use Royal Mail and not another courier .. RM know where we live and are reliable.
April 19, 2025
Unprompted review
Happy customer
Happy customer. Hot chocolate came well wrapped and looks good.
Given as a gift.
February 24, 2025
Reply from Rococo Chocolates
Hi Tali, thank you so much for your feedback. It's certainly back to being hot chocolate weather so we hope your recipient enjoys the gift.
Best Wishes,
Maya
Hello
Hello, My name is Kate Watson. Your company is fantastic. Ihave Parkinson’s disease .i have given up swearing fo Lent but not chocolate. Xx
February 26, 2025
Reply from Rococo Chocolates
Hello Kate,
I'm so glad you love our chocolate. Giving up swearing sounds like a far better plan than giving up chocolate to me.
Best Wishes,
Maya
Reply from Rococo Chocolates
We're so glad you're enjoying them :)
Mouldy chocolates
I have been purchasing Rococo chocolates on and off for over 10 years. They were once a luxurious and high quality brand, they no longer are.
Since the company was taken over by a large corporation (illy) the quality of their products has reduced, and today I received a gift box of chocolates that were mouldy.
If you are looking for a high quality and luxurious chocolate product I would look elsewhere.
February 14, 2025
Unprompted review
Reply from Rococo Chocolates
Hello,
Thank you for your feedback. I'm so sorry you did not enjoy your chocolates. We're still very much dedicated to making the best quality chocolates. We will of course look into the box of chocolates you were given, if you'd like to send us an email at : customerservice@rococochocolates.com we will of course do what we can to help.
Best Wishes, Maya
High quality chocolates
Rococco chocolates really stand out. They are beautifully presented, and taste fantastic. Each chocolate is delicious. I always buy them as a special gift. There are very few other chocolates on the market that match up to these in terms of quality and taste.
January 28, 2025
Disappointing Purchase
I just purchased two boxes of of the Sea Salt Milk Chocolate Thins and I have to say this new recipe is hugely disappointing. There's no chocolate finish and the discs taste very oily and lacking in cocoa. It seems to me that quality has gone out the door here. Although I perfer milk chocolate to plain I still want to receive that chocolate hit. I bought the same flavour in the bar the other week and that was delicious. I think playing around with the recipe has done these chocolates no favours. I shan't be buying them again.
February 7, 2025
Unprompted review
BEST CHOCOLATES. GREAT SITE.
Easy navigation on the site with SHOPIFY filling in the blanks from previous buys. Shipping was almost too quick! And… the chocolates are THE BEST.
January 26, 2025
Delivery on time and product usual top notch service amazing as…
Delivery on time and product amazing as always
January 5, 2025
Excellent quality chocolate prompt…
Excellent quality chocolate prompt delivery attractively packaged
December 27, 2024
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