Roko Health Clubs Reviews 

290
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

The gym was bought by Everlast and with some improvements to the sauna and steam room, the main problem is the its dirty!! the pool tiles are falling of and the jaquzi never works. Its a shame as when... See more

Rated 5 out of 5 stars

Been a member of Roko for many years. Loving the classes in particular Rok-X, Tabata and Bootcamp, would like to see more ‘Sweat’ classes throughout the week (evenings preferably) Great coaches, Jen... See more

Company replied

Rated 5 out of 5 stars

I returned to Roko Health Club after an absence of eight years. Wanting yo focus on my health i plunged straight back in with regular Aqua Aerobics classes which led on to Pilates and Bone Density Pil... See more

Rated 5 out of 5 stars

Never been to a gym before in my life (other than once to use the hot tub). Was self-conscious about my lack of upper body strength and worried everyone was going to laugh at me. Got to an age where I... See more

Company details

  1. Gym

Written by the company

As you may be aware Roko Health Clubs were acquired in December 2024 by the Frasers Group and will soon be trading under the Everlast Gyms brand.


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3.7

Average

TrustScore 3.5 out of 5

290 reviews

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No recent history of asking for reviews

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3.7

All reviews

(290)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Pleased I joined Roko Chiswick

The gym is well equipped and spacious. There are plenty of classes to choose from.

The swimming pool is decent enough and a bonus that most gyms wouldn’t have.

Sauna and steam rooms are both okay. The jacuzzi tiles need to be cleaned more regularly.

As with all the gyms, there a few people that seem to think it is okay to sit on one machine for 20 minutes or use two at a time, but overall, a good mixed crowd.

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Myzone Circuits

I have completed 2 Myzone Circuits with Harry that I really enjoyed. Harry is an excellent instructor, explaining the details of the class, different zones etc very well. He also checks our technique and offers sound advice. It is a tough class but gives you a great workout suited to you, based on age, weight, heart rate so you work out at the correct level.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

The club is a 10/10

The club is a 10/10, very impressed with the club itself! Bobby was very helpful and Will was great with the induction! Would 100% recommend!

January 9, 2024
Unprompted review
Rated 4 out of 5 stars

Eternal Youth Class

I've been a member of Roko for about 10 years, however only started the Eternal Youth class with Harry in the last six months. He changes the routines each week which keeps it interesting and enjoyable, takes into account different fitness levels and abilities whilst encouraging all of us to push at our own levels, if you haven't tried this class yet you should!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic group sessions by Harry.

I have done multiple classes with Harry since I joined roko West Bridgford. Harry is very passionate about what he does, he recognises individual abilities and is able to adapt the training to meet individual goals. He is able to communicate clearly and has excellent technique and skills which he shares. Harry makes training enjoyable! An asset to ROKO.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Gymfit session

What an amazing young man! I’ve trained for many years with Personal Trainers all over the country but Harry is on his way to becoming one of the best in their ranks. He’s kind, caring, enthusiastic, energetic, funny, helpful, knowledgeable, understanding.. the list goes on.
I wasn’t quite ‘on it’ today ( had a busy time and youth not on my side!) so Harry quickly adapted the session so that I still got the very best out of the time and came away knowing that I had done my utmost with what was in the tank. He encouraged me to reach further than I thought were my limits today so I came away smiling .. if tired.. but eager to book in for another session with him.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Gym Induction

Just had a gym induction with Harry.
He was brilliant - recognised my capabilities and made me work hard. I look forward to a training with him again.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Gym Induction

I recently had my induction with Vanya. She was very professional, friendly and helpful. She made me feel very comfortable and I would highly recommend her as a trainer.

January 7, 2024
Unprompted review
Rated 4 out of 5 stars

Roko Chiswick is a happy place

Roko Chiswick is friendly, laid back and non-pretentious which makes it much easier to turn up and work out!
I have seen the same staff for years which is a sign of a happy team. Some can be a little unapproachable or disinterested but on the whole they are a nice team and friendly.
Cafe is a gem. Food always delivered with care and they are a lovely bunch.
Gym is excellently stocked with good equipment and plenty of space. It’s a pleasure working out in the afternoons when it’s quieter.
Love the pool! Especially when not overrun!
Only real complaint? The showers are in need of refurbishment, I would go as far to say crumbling… almost… broken controls, screw holes in the wall, broken tiles and dirty grout…and with increased membership I hope they will be refurbished soon.
Overall… love Roko… and it would have to be exceptional to get 5 stars so 4 is a good review I think 🌟

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

So disgusted with this company

So disgusted with this company. I had to move out of the area quite far away due to my mental health and signs for a 3 months 12 and and being forced to pay when I my free month's trial ended and like I said I had to move out the area due to poor mental health and now being Chase 7 months later for the money. Absolutely disgusted they have no empathy disgusted

December 28, 2023
Unprompted review
Rated 2 out of 5 stars

Very tired spa area

Gym is good, but the spa area leaves a lot to be desired. Tiles falling off, broken wood in sauna, paint peeling. Then they have the cheek to put prices up whilst doing the bare minimum to rectify the issues.

December 12, 2023
Unprompted review
Rated 4 out of 5 stars

Great gym

Great gym. Friendly staff. Pool is small and often too busy in peak hours.

December 13, 2023
Unprompted review
Roko Health Clubs logo

Reply from Roko Health Clubs

Dear Richard,

Many thanks for taking the time to review our club.

We are absolutely delighted that your experience at the club has been so enjoyable, and in particular that our team has been able to contribute to this.

We are very grateful for all our members, and genuinely appreciate all the feedback we receive.

Kind regards,

Your Roko Team

Rated 4 out of 5 stars

I love using this club

I love using this club. The staff are welcoming and helpful and I think the club is well managed. It’s very well equipped and clean. Lucie keeps the ladies changing rooms very clean. The cafe is very good and offers good value food and drinks.
The only downsides are -
The pool does need a lot of tiles replacing (due to be done later this month)
The jacuzzi, steam room and sauna suffer regular breakdowns
The car park is very spacious BUT gets very waterlogged in bad weather

December 1, 2023
Unprompted review
Roko Health Clubs logo

Reply from Roko Health Clubs

Dear Anna,

Many thanks for taking the time to review our club.

We are absolutely delighted that your experience at the club has been so enjoyable, and in particular that our team has been able to contribute to this - we also love Lucy!

As you mentioned, the good news is that the pool tiles have been replaced this week so this should not be an issue going forwards!
Apologies for the inconvenience caused by any time that the jacuzzi, steam room and sauna have been out of order, we aim to keep any outages to a minimum whilst also ensuring the safety of our members.

We are very grateful for all our members, and genuinely appreciate all the feedback we receive.

Kind regards,

Your Roko Team

Rated 3 out of 5 stars

Needs A LOT of improvements and TLC for the price they charge

The pool is missing tiles and also has chipped mosaic tiles inside.
The steam room has missing mosaic tiles.
The female shower pressure is very low and takes forever to have a shower / wash your hair. It’s also super hot water, can’t get lukewarm. The grills all over are mouldy and full of dust. Reception is usually half asleep.

November 24, 2023
Unprompted review
Roko Health Clubs logo

Reply from Roko Health Clubs

Dear Josephine,

Many thanks for taking the time to review our club.

We are very sorry to hear that your experience at the club has proved not up to standard, and would like to take this opportunity to apologise for any inconvenience caused.

The pool has been re-tiled this week, so we hope you will be pleased to hear that this issue has been resolved.

We certainly agree that the air conditioning vents could do with a lick of paint, but would like to stress that it is chipped paint rather than mould.

We will certainly take on board your feedback and would like to thank you again for your time in leaving a review.

Kind regards,

Your Roko Team

Rated 5 out of 5 stars

Friendly welcome and well maintained

I always have a great session at Roko. The team are great - Ananya welcomed me and Will is always up for a chat on the gym floor. The gym is well maintained and spa is great for recovery.

November 17, 2023
Unprompted review
Roko Health Clubs logo

Reply from Roko Health Clubs

Dear Matt,

Many thanks for taking the time to review our club.

We are absolutely delighted that your experience at the club has been so enjoyable, and in particular that our team has been able to contribute to this.

We are very grateful for all our members, and genuinely appreciate all the feedback we receive.

Kind regards,

Your Roko Team

Rated 5 out of 5 stars

Ananya is such a happy person and to…

Ananya is such a happy person and to meet when you first enter and when you leave is a joyful experience

November 10, 2023
Unprompted review
Roko Health Clubs logo

Reply from Roko Health Clubs

Dear Mark,

Many thanks for taking the time to review our club.

We are absolutely delighted that your experience at the club has been so enjoyable, and in particular that our team has been able to contribute to this.

We are very grateful for all our members, and genuinely appreciate all the feedback we receive.

Kind regards,

Your Roko Team

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