Rolec Services Ltd Reviews 1,480

Took a long time and many emails to fault fixed, but to be fair when the technician came out he fixed it first time

Lukasz displayed patience far beyond what I could reasonably have expected, and expertly answered all my queries in great detail & step by step, & even went back several times when I failed to grasp the detail. I simply cannot thank him enough & would commend him to anyone unsure of how to set up their charger. He is simply quite outstanding!

The technician assigned Ian was excellent- he explained the issue, fix and followed up

Straightforward and easy to use. Customer service good too

The company was incredibly helpful in resolving my EV car charger issue. They replaced the faulty one for new with no hassle. The technical expert Lucasz Wozniak was very knowledgeable and helpful. After sorting the new charger for me, he spent 20 minutes on the phone with me after it was installed to ensure it was configured and set up correctly

Impossible to get through to anyone. Every option on the phone rings for 10 mins, then goes through to reception. Then put back into the queue and do it all over again!

I recently had cause to contact Rolec regarding an issue I had with my EV charger. Lukasz was extremely knowledgeable and guided me through a few checks before advising me on some other options available to me, as the unit was now outdated regarding modern day EV’s. I would highly recommend Rolec and Lukasz in particular.

What a pleasurable experience dealing with Rolec, customer service at it’s very best, I need to call out Ben Aspeslagh in the Technical Department, absolutely outstanding, it’s pleasing to know that there’s still great people working for great companies in the UK.

Thanks Rolec, top company…

Adrian made the experience easy - he kept in touch and did not give up until the issue was completely resolved.

Thank you would recommend to everyone

I've had issues with two charge points showing faults so I contacted Rolec. Piotr got in contact and was great walking me through the steps to change the back office, he also updated and fixed all the problems.

Emily did a great job telling us all about ROLEC, great insight to the company, great talker, great people all seemed friendly, good food 👍🏼 plenty of it including biscuits and unlimited coffee etc, thanks for having me, looking forward to the journey. 😁👍🏼

Lucasz was extremely helpful and offerred very valuable advice in relation to my 7 year old Rolec.

Lucasz was excellent in dealing with my issue

Ellie was great, to the point and aswered my questions knowledgeably.

Lukasz Wozniak was brilliant from from customer services team and helped us get all of our units back online.

Amanda L. has been fantastic in the approach, the communication and the delivery of us getting a quote for our current EV charging at our place of work.
Herself and Ryan Bird from TJ Electrical have gone above and beyond to ensure the quote process works for all involved. Looking forward to doing more business together soon.

I am not always great with tech, but Adrian explained everything so well I couldn't go wrong.
I have not had customer service like that in many years, it was an absolute pleasure dealing with you. Many thanks

Luca was very helpful to me and gave me time to understand the process ….Thanks

Great service from Lukasz Wozniak at Rolec. Quick call to resolve plug and play activation and works perfect.