ROLEX Reviews 305

After years of planning for a Rolex, eventually bought a Rolex Submariner Date. This apparently, was meant to be the most durable for everyday wear as advised by the Rolex sales person and my general research. When I first got the watch, I was generally impressed with the engineering of it. I didn’t want a watch to just wear on special occasions and evenings, which was the primary reason I bought the Submariner.

Naturally I wore it everyday as per my plan. I started getting scuff markings on the strap pretty much straight away, which I wasn’t too fussed about. I also wore it to play golf, as I have seen many people doing this and didn’t see much reason not too given it was such a premium watch. Also didn’t have any issues with my previous watches. It worked pretty well and kept time well.

Less than 3 years after I bought this brand new, started having a vibrating feeling in the watch every time I moved. Just any normal hand gesture, it would vibrate. Given the watch is guaranteed for 5 years, I took it to a Rolex dealer straight away and expected it to be covered for normal wear and tear and serviced under warranty. I now have a bill of £550 as this was deemed not covered under warranty as they found a mark on the watch, which they found caused the internal movement to dislodge. I am very disappointed with this as I have only used it for everyday wear.

My advice now is you only buy a Rolex if you want to use it for evenings or special occasions and not as an everyday watch. Which I feel defeats the purpose of spending so much on a watch.

Very disappointed that it failed within warranty and wasn't covered!!

Rolex claims to put every one of their watches through 20 crash tests before launch. Their watches are supposedly able to withstand 5000G and accompany you to the depths of the sea, highest summit, race track, etc etc...I won't repeat it, you can read it from their website.

Well, guess what? I have an Oyster Perpetual Datejust only two years old and I accidentally dropped it the other day whilst removing it from my wrist. Dropped about 80cm to the ground. The glass shattered and the mechanism stopped. I understand that apart from changing the glass, the watch will need a full servicing to check for potential shards of glass in the mechanism...

So the money you pay obviously doesn't go into research into better quality, resistant glass or state of the art design that would prevent shards entering the system. What are you paying for, then?

I am a disappointed customer. Even more disappointed that I don't even know how to contact them about these issues.

Preston’s in Leeds. Fantastic service well done to John for making the collection of the watch special.
Preston’s friendly approachable and 1st class service.
Thank you we could not of asked for more.

Sent my Rolex that I bought from new for a service with Rolex. Response back was:

Full service £535
Glass £160 - existing glass is chipped
Auto bridge £70 - existing damaged
Oscillating weight £60 - existing damaged
Case middle /centre £1330 - existing case threads damaged
Case back £105 - case back threads damaged
Exchange of bracelet £2140 - existing is worn
(please note if the bracelet is declined than Rolex will not accept responsibility for future security of the watch , the original bracelet will be given a ultra sonic clean and where posible a light refurbishment undertaken.)
Total cost of repair including bracelet £4400
Timescale of repair approx 6 weeks from approval however if the bracelet is not in stock in the UK it may take up to 12 weeks to arrive from Geneva.

This doesn’t make much sense to me as first off the cost to service and repair this watch exceeds the amount I paid new when I bought this watch December 1995 admittedly a long time ago. But the point is this, the watch has only ever been serviced by Rolex and they are the only company that would have removed the back of my watch so hence they must have damaged the watch back on their previous service.

I appreciate that the glass has a minor chip that only you can see up very close and I also accept that the bracelet is worn - it’s been worn most days for 15 to 20 years.

I have bought five Rolex watches over the years for myself and my wife and won’t be buying another one. Very disappointing..

I bought a Date Adjust in November 2018. It is advertised as a self-wind watch but every 2 1/2 to 3 weeks the watch stops and I must wind it manually. I have sent it back to Rolex under warranty but the performance does not change.

It has spent as much time Geneva as it has on my wrist. Maybe next time I buy a fake Rolex on the street for far, far less money. At least it will keep accurate time twice a day.

Had to obtain a written valuation of my watch for a new insurance company. Bit surprised as was not making a claim but attended my local DMR jewellers and the Assistant was extremely helpful from the outset. I had to contact on numerous occasions as the Insurance Company were asking for specifics! and each time the Assistant able to deal with this at each stage. Over the couple of weeks, she managed to sort it out - as a reputable jeweller, she had not come across this. Her patience/help was invaluable.

Great company. They have awesome designs.

Very bad experience and it is a waste of money. The watch goes slow 8s per day and sent to repair just in 7 months after bought. I was told the watch is fine now and will not have any issues but now it go fast 3 second per day. 7 days it goes fast 20 second! Called again and the service center said will call me back in an hour but they didn’t. Helpless! Same here that cannot get refund. It is indeed a rob and I bought it from sydney Kennedy. The worst experience also the uncomfortable customer service.

Bought my first Rolex watch 3 weeks ago, very disappointing! The pin on the strap keep popping out after 2 weeks, I have to manually press it back in and it constantly happens during the day of wearing the watch. It felt cheap & rip off & only just found out we cannot get a refund! Biggest Rip off company!!!

Amazing service! Great delivery

Got my Daytona as a present! Love everything about that. Who cares about the price? This is VALUE!!

Rolex watch one of the stylish and cool watch in the word. This brand can't be compare other watch brand because Rolex watch most fashionable watch in all country. Personaly my favourite brand and satisfied.🥰

Why such small points in reviews? My parents bought me on 20 university - and I do so like it

Rolex makes the most cool, stylish watches in the world. They are pricy but well worth it.

Bought an amazing $2k rolex watch dispite the high price, I'm not disapointed at all

Rolex provides the most stylish watches on the market. The price is high but well worth it.

While Rolex offers good, quality watches, their store employees are very snobbish, downlooking on people who they assume "can't afford their products". Don't judge a book by it's cover.

Rolex Air King, dealer Bechyne, Stepanska street, Prague, CZ

After two years! the spring was broken.Poor quality watch....
Never buy Rolex, its a fragranced s_h_i_t.

Peter Vondracek