ROLEX Reviews 305

Preston’s Rolex Dealer Wilmslow

How can they hold the Rolex franchise when they treat customers like this ?

Having been a family customer of the Preston’s Bolton store for many years in which we enjoyed a respected and valued relationship , we were extremely disappointed to see the Bolton store close with all the clients supposedly being passed onto the Wilmslow store for future business. Despite conversations with Mr Massey and John Critchlow and assurances that customers from Bolton would be looked after this is sadly not the case. They have acted in a totally unprofessional manner with the Assistant Manager a Mr Abbot today saying “ you have not been offered any watches from us because you had a lot from Bolton” - REALLY !!!! 💩

The Bolton store closed in 2018 and since this date the customer service and conversations have been more than disappointing. For future customers I would strongly think twice in dealing with a business that treats customers in this manner. They do not deserve to hold the luxury franchises they hold and I await feedback from Rolex and Co to obtain their opinion on treating customers fairly and respectfully.

Amy G her service at rolex Martin place was well presented and in very calm professional manner and classy experience. 10/10 overall and experience it yourself. Thank you for kick start my journey and looking forward into long journey to come. A bg fan and deep passion for Rolex. Thank you.

nice watches

Just Waste Time and money. When I order First they take much more time for delivery. After a long wait Delivery boy, send a location for Order Delivery, when I receive Order, Delivery Didn't allow to check the order he first receive the money. When I open the order Rolax watch was broken , his needles was broken. I asked delivery boy for return he's tell me for contact rolax company. So I totally waste my money and time.

DATE OF PROBLEM' NOVEMBER 2018
Had a problem with condensation inside my Rolex just after it had been serviced. I pointed out to Rolex it had just been serviced so should be perfect and water tight full stop. Rolex agreed and totally replaced everything inside the watch at their cost of ove r2500 euro and gave me a brand new register number and card as it was basically a totally new watch. 10 out of 10 for customer service

Went into Rolex at Rome Airport and was told I couldn’t buy a Rolex from them, they did not have any for sale and you could not go on a waiting list.

What a wast of time (excuse the pun) having an outlet that can’t sell you anything and the staff was has helpful as an hand break on a canoe.

Horrible customer service,
Very rude and disrespectful people.

Rolex are sizeist!! They simply don't make watches for smaller women. I looked at their models so often & in different countries when travelling & have never seen one with a dial less than 3.6 cm diam. Even looking in jewellers' shops today this hasn't changed. My traveling days are over now but it would have been a good investment to leave to my daughters.
My wrist is 13.5 cm in circumference and measures 4 cm across. This hasn't changed in the last 20 years. A Rolex ladies' watch would have not only looked ridiculous but also been uncomfortable to wear.
Looking at their latest models it seems they have not changed their ideas
Why are they so discriminatory against smaller women?
I eventually bought a nice gold Longines watch (dial 19 mm diameter) which looks nice, keeps good time, is comfortable on the wrist- just unfortunately not such an asset to leave to the family as a Rolex would have been.
Nb your site only allows for opinions formed within the last 12 months. My experience spans from 2005-2019.

Rolex actually uses quite a few different mechanical movements. In case what you mean is: "Does Rolex use battery-powered Quartz movements?" the answer is no. They only produce watches that use mechanical calibers powered by springs. There was a time long ago when Rolex produced the Rolex Oyster Quartz which had a battery but they have almost immediately stopped producing this watch. Nowadays, all Rolex watches are mechanical and use either automatic (self-winding) movements or in some cases, a manual wind movement.

Oregon benbridge customer. Very rude sales lady in 4/24/24. I was looking for an daydate, oyster, black bezel. Let her know that and she replied “okay, I’m not sure What you are looking for”. I went through the specifics again. She then said “If you just listen..” as I was repeating the information she said she wasn’t clear on. I was mentioned I’d like to purchase one and she promptly said “we cannot get one for two years”. That would be fine and I’m okay waiting as that would be a 10 year anniversary, with the right approach..however, she was very clear that I was wasting her time and wanted to move on. I don’t give money to bad customer service, ever!

Rolex doesn’t have a way to report any of the service issues. Yes I’m buying the entry level for a gift. However, everyone should be treated with respect and I certainly should not be told to “just listen” when explaining what I’d like to purchase after she said she didn’t know what o was looking for?

Being a business Owner, I understand the need to simply business by detaching from the day to day, but perhaps Rolex should send some phone call secret shoppers in to the company’s they allow to exclusively “represent them”. It would a lot them to se if that is the kind of service they expect from a high end sales representative.

I am a serious buyer and feel very disrespected. It’s not like it’s a 200k watch I am asking about. Or perhaps that’s the issue.

I’ve waited two years for A day just 36 mm palm tree that was ordered for me but only to find out two years later that they are going to discontinue the model and they won’t be able to deliver it to me even though I made the order two years ago this is very bad customer service and been dishonest towards the customers very bad overal

Don't ever buy one!
I've read a couple of similar experiences here that I have had with my wife's Oyster.
It has always run a little fast, and although discussed at each service this has never changed.
Then one day it stops, WITHOUT and large knock or similar, and I can hear a rattle inside that is clearly a moving part that has come adrift.
To be clear, she's 62 years old and is comparatively sedentary, the watch being worn daily, but always taken off at night and when bathing (even though of course it is waterproof!).
Rolex's response is that they will repair, but only at an exorbitant cost.
My opinion is that this is the horological equivalent of a "Friday car" from the 70's - it has NEVER been accurate, in spite of Rolex's so-called "Quality Checks"
Really disappointed in both the product and the customer service.

Follow up appointment with Carol Bain in the Glasgow boutique store. Really personable experience from Carol during our visit - would highly recommend to anyone looking to buy a Rolex. Ask for Carol!!

The fact that a large company like Rolex botched this sale is inexcusable. The company could not verify if part of my payment of $11,000 is in their possession. Due to this horrible experience I canceled my watch order and asked for a full refund. The mgr at the Palm Desert Rolex jewelry store was of little or no help at all. We went to the bank this morning and called a the manager Jodi. Who said she was refunding my $11,000 immediately. As of 4 pm I still don't have ANY of my money back. I would never recommend anyone to shop at this store. My total amount yet to be refunded is $11,000.00

Researched which Rolex I wanted. Booked an appointment at Goldsmiths in Leicester where I was led to believe that I would be able to see my chosen watch and have wrist band adjusted to match my watch when it was available.
I turned up for my appointment in store, to order my Rolex, but huge disappointment!!
They didn’t have my chosen watch available to view. I travelled an hour and a half, had difficulty parking and literally sat down with the Rolex advisor for 5mins to register my intent to purchase. Poor form. Not impressed especially as they knew which watch I was coming in to purchase.

Rolex store at Madina, KSA - their prices for submariner werr higher from official rolex prices amd they also placed a condition that if i want to get it, i must also buy a tudor watch with it.

When asked you made this condition, they said their shop, and they can place any condition.

Very unfair and disappointing.

WAY TO EXPENSIVE. I PAYED $100,000 AND IT BROKE AS SOON AS I WALKED OUT THE STORE!!!!! DONT BUY THE ROLEX. ALSO THE ARMS ON THE CLOCK BROKE SO THEY GOT CHOPPED OFF AND STOPPED MOVING.

Terrible service when it comes to purchasing new watches and there lists

Dear all Rolex owners,

We are a Rolex family and happy owners of more Rolex bought in Switzerland and other countries. Often we go to Rolex stores i different countries to get inspired. Visited Joyeria Marcos, Malaga, during the winterholidayes 2024.

What a sad day for the Rolex Brand.

Most arrogant customer experience and we were not at all welcome. Also did not want the speak inglish - said they don`t speak the language. They lied ... they were rooling eyes and talking spanish. Mi wife is spanish so we understand everything.

Three times we asked: are you selling Rolex ?

Answer is no but you can buy other brands.This is a show room and we are not selling!

Dear owner of this store and Rolex HQ: check your staff in this store- we should as minimum expect top$ dollar service for fantastic Rolex products.

Dear all Rolex buyers - STAY AWAY from this store Joyeria Marcos. You will meet arrogant, rude and unpolite staff.

Sad sad day for the Rolex brand.
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Estimados todos los propietarios de Rolex,

Somos una familia Rolex y felices propietarios de más Rolex comprados en Suiza y otros países. A menudo vamos a las tiendas Rolex en diferentes países para inspirarnos. Visitó a J Marcos durante las vacaciones de invierno de 2024.

La experiencia del cliente más arrogante y no fuimos bienvenidos en absoluto. Tampoco quería que hablaran inglés, dijeron que no hablan el idioma. Mintieron... tenían los ojos entornados y hablaban español. Mi esposa es española así que entendemos todo.

Tres veces preguntamos: ¿venden Rolex?

La respuesta es no, pero puedes comprar otras marcas. ¡Esta es una sala de exhibición y no estamos vendiendo!

Estimado propietario de esta tienda y sede central de Rolex: consulte a su personal en esta tienda; como mínimo, deberíamos esperar un servicio de primer nivel para productos Rolex fantásticos.

Estimados compradores de Rolex: MANTÉNGASE ALEJADO de esta tienda Joyeria Marcos. Te encontrarás con personal arrogante, grosero y descortés.

Triste día triste para la marca Rolex.

My wife's Oyster Perpetual suddenly stopped and I could hear a scraping sound inside - sounded like the internal self winder had come adrift. Took it to a recognised Rolex repair centre as the watch was purchased 6 years ago (one year outside of the Rolex warranty). The report was that it had sufferd a large knock so had to have a complete service as well as new glass etc - total £780.....I've had my Rolex for 35 years and never had a service and it works perfectly. I just do not believe new Rolex watches are manufactured to the same standards.