ROLEX Reviews 305

Tried to buy a rolex for my sons birthday through WOS brighton.
i had some buying history through them, inc a tudor and a rolex for my wife.
I should say that i have been wearing my rolex for over 30 years. its the only watch i have worn during that time.
I discussed the item i wanted to buy (SS Sub). i asked if it would be possible. i gave the date it would be needed by and gave 16 months notice that i needed.
i was told that they couldnt make any promises, but with my buying history and giving them so much notice, it should be possible.
Bday came around - watch didnt materialise. I was not happy. AD advised that they didnt have any stock
I asked how many SS Subs they had had in the last 12 months. refused to answer. a lack of supply is used as an excuse, nothing more.
3 days later, i walked past a watch reseller shop - literally 5 mins walk from the AD.
They had the exact watch that i was looking for, i asked to take a look. it was sold by the same AD two weeks earlier and had miraculously appeared in a reseller shop around the corner. had the purchaser changed their mind?? im being sarcastic
The problem is not a lack of supply, the problem is with selling the watches to same people over and over again, who have no real interest of enjoying or wearing the watch at all.
Later i found out that a member of the team had been sacked for selling watches out of the back door a few months earlier - in exchange for 'payments'.
Personally, i think someone should go through every single sports model sold from that branch and see how many times the same watch was sold to the same person over a 5 year period.... i think it would be enlightening.
Rolex can point their finger at the AD - but they make the rules for the AD. i think its time to scrap the AD scheme altogether and just sell direct - rather than supporting ADs who are on the make and on the take.

the current cost of living crisis and slowing of demand might actually help - perversely, if the resell market slows, these scumbag resellers will stop buying and the ADs will be able to clearly see who they are. the problem is, of course, its probably their mates....

Rolex doesn’t care about their customers. They are allowing Authorized Dealers to strong arm their customers. AD’s are telling people to spend lots of money in their stores in hopes of getting on a list. My $20k should be worth the same as someone else’s $20k. It’s almost better to purchase on the grey markets and pay a couple of thousand extra to get a watch sooner. Although it’s risky buying on the grey market. You could spend $50k with an AD and still not get a watch for years. I hope Rolex realizes it’s losing customers.

Useless services online and in store. They don’t have watches to sell. Everything they have is exhibition only.

Low class, take its costumers for granted, and sell really old fashion models, for high prices compared to many others Swiss watches of better manufactures. Also very discriminatory approach to costumer selection. Shame!

I bought my first Rolex watch in 2019 from TingTing from Rolex Boutique Glasgow . Since then I always visit the store when I am in the area. I had great experience in this particularly store. The best Rolex store and amazing people very friendly professional and smart. I was looking for my unique watch for my for a long time. Ting Ting showed me all different combinations and update with me time to time. I got my Dream watch. It really put the smile on my face. When I visited to see Tingting always have warm welcome and it's felts family Friends, Thank you TingTing!

Do NOT buy a Rolex.

The watches may look nice but they are chronically unreliable and then unbelievably slow (very many months) and very expensive (thousands of dollars) to service.

You will pull your hair out with frustration and disappointment owning a Rolex.

For sure one of the best watches in the world for far also the most popular luxury brand watches, common, evey body know about Rolex, the accuracy of timing watches it’s also one of the best in the world, they deserve 5 stars but I consider other brand with one step in a front!

My 23 year old Rolex Oyster Quartz was staring to run slow, which indicates that I needed a new battery. I would normally take it into NYC where they would change the battery and steam clean the watch at no charge. Since I'm reluctant to travel into to city due to the crime, I sent the watch to their site in Long Island City, NY. I just received an estimate to redo the entire watch which would include even refurbishing the watch band. They would not just replace the battery. They will only do the complete job for over $1,800. They offered no other alternative than to send it back to me for the cost of $69. So now I paid $40 to sent the watch and now $69 to send it back to me not fixed. Rolex service is not helpful. The just want to do full unnecessary service to drive the cost up. Do not use them for service. Bring it to a local service jeweler.

I had a very bad experience and they made an unforgivable mistake. Rolex is a watch that I have in my watch collection, but it has never been the best. The employees of the Rhodium authorized dealer in Istanbul implied that selling this watch is a blessing. Dear Rolex family, I am a retailer and I know the value of the customer very well. What you lack is trying to sell a mass-produced product as if it were very special, and conveying this to your employees in an arrogant way. The sad thing is that the people working there thought that rolex is a good investment tool, but what they forgot is that the watch I wear on my wrist is not more valuable than the cars in my garage.

I wish I could give them a negative score. I've had my Rolex 36 years. Until this year, it was all fine - serviced a few times, and always happy. This year, I took it into Rolex, St James's, London at the end of July 2022. They took more than £1,000 from me for a number of replacements, etc, with a specified return time of '10-12 weeks'. Today, 21st October 2022, I call them for an update. 'Oh dear', they say. 'We've been calling customers with an update, and you just seem to have been missed. We can't get your watch back to you with the repairs done until June 2023' (yes, really). The supervisor, needless to say, wouldn't talk to me, and left the junior member of staff to absorb any anger that I might have. That isn't how I am, and I wasn't unhappy with the young person I spoke to. I am very unhappy, though, with (a) 'just having been missed' in the alleged update calls programme; the ludicrous extension of the return time for my watch from '10-12 weeks' to 10-12 months; and the unwillingness of the spineless supervisor to actually talk to a customer (this is being written an hour later, and still no call-back).
If I ran my organisation this way, I would expect to go broke within a year. The lesson from this is - never again will I say a good word about Rolex. It is just a shame that my opinion will never make a difference to their fortunes as a business.

These will hold value over time. A good investment.

So I bought a Rolex 3 month ago I have wore it once and do not like it gold on the bracelet just not my thing so I put it up for sale selling it for what I bought it for making no profit.
I got a call from the dealer who I bought the watch from questioning that Rolex have brought to there attention im selling the watch I explained why and now Northern Gold Smiths in Newcastle upon Tyne have now black listed me and said my account has now been taken away worst watch experience I have ever had.
Going to stick with Britling and Omega.

Would give 0 if I could.
I have been after a Rolex for a while and finally plucked up the courage to buy one for my birthday. I visited the store in Mayfair. Rung the bell a man with a clipboard walked up and asked, what watch do you want to buy. No hello, no level of customer service. Explained which one I wanted and asked if I could speak to someone about it. The response I got from him was 'there are no watches to sell'. Asked what he meant considering there were several working display watches in the window and I could only presume they have a stock room hence the security. This shocking experience has actually put me of wanting to buy a Rolex. Had better service from a second hand dealer and would rather pay over the odds than give my money directly to the company.
Rolex you may think you can continue to trade of your name, but your shop floor staff and being very rude. They have no idea who they are turning away and bring rude to. This is not great for a brand that should class themselves on premium quality and service.

It was easier to buy my Porsche than it is turning out to be to get hold of a Rolex - furthermore I'm having to deal with awful people... who can't afford Rolex's themselves.

There is nothing luxury about crap service and tacky, pretentious people.

I wonder if Rolex know what people are being made to go through to get onto waitlists?... bribes, backhanders, one guy told me I had to buy a Rolex that they had in stock before I could even get on the waitlist. These people are shysters!

last year 2021, i put my watch in to have the automatic winder repaired. $3101 and months later i got the watch back. the winder had not been repaired so i sent it back.
eventually i got it back with the winder repaired.
one year later i noticed the GMT master 24 hour clock hand has been wrongly installed at a position 30 minutes fast relative to the other hands.
i can't face having to send the watch back again... but i may have to.
rolex service? absolutely hopeless!

me and my wife have been on the waiting list for 3 years now went in to
The shop to day and very rude both 60 this year so sad

I recently purchased two watches. My wife's watch stopped working after a month. The service center did not provide a satisfactory result. I'm very disappointed with Rolex.

Said they could fix it, nope.
They just want you to buy a new one.
Very disappointed in Rolex
What a hype. No parts available. Not believing that. If I moved it around it would start working, the stem had fell out. Old repair people are just dying out. On a better note I received mine as a gift in 1980 when I was promoted to detective, so after 42 years of trustworthy time I guess that’s as good as it gets. Rolex seems to give away more than they sell, mostly to people that will never put it on, so sad. So long Rolex you had a good run.

Sydney Rolex Store… Great greeting service, However, the sales person I had was no where. He didn’t do a good job of selling it at all. I told him , well I am ready to buy today, and I have got money here.. but you said you don’t have any watches to sell. Well put me on to the waiting list then, I don’t mind.

After I walked out of the store, he called me and said, he has got a watch for me, would I like to come back in. I did and I purchased that watch on the spot.

The drama of the story after that was, no service at all. You wait at the counter, no water or offer the refreshments at all. Sat there and be measured my wrist then Toole the money and bye.. 😂
I had to ask for water then I forgot, he didn’t give me the travel pouch. 😱
The email the Rolex shop sent me with the wrong number for customer service..

The customer service is so bad beyond repair.. I have got better services from Cartier, Chanel, Dior and TAG watches.
As soon as we purchased watches or high ticket products, champagne and sparkling water is flowing everywhere.

I WILL NOT going back there. I would rather to spend somewhere else.