ROLEX Reviews 305

I have decided to buy my first watch, and considering that Rolex keeps their value in time, I have decided to look into this. I went to the Mall and the watch shop that are selling Rolex watches they said they do not sell any watches at the moment. They said they only receive a very small number of watches to sell, however their shop is pristine and looks expensive to run. And this made me think that they can afford to loose all this money because their profit margins is so great. Basically Rolex is a non-profit organisation and they must spend all their profits. Very poor customer service. And also with this attitude they have alienated me from the brand. I think I will buy Omega instead. Or maybe a Tudor. However, Rolex, just a bad taste in my mouth after dealing with them. I also enquired online and received the answer that the watches from Rolex are only for returning customers. How many submariners can one person get? Or maybe they endorse the grey market. I won't buy, period. I won't buy now, when I am just starting to make money, and I won't buy when I will have plenty for a Patek. I just won't buy ever after this, I despise the attitude; they won't sell it to new customers? Why? 1 star to much. Also the built quality is poor compared to a grand seiko.

Purchase my Rolex no date submarine last year from my local authorities AD no issues at all keep amazing accuracy fantastic watch … my advice buy a Rolex you’re getting the best ….

Watches Never available worldwide, store have no supply, only display models if your lucky, blackmarket prices extortionate, RUBISH RUBISH RUBISH!!!!

Probability now the worlds WORST watch brand !

LETS ALL AVOID it!

I feel like the only field that is not effected of the pandemic is jewelry and it says a lot about the field

why bother advertising watches people cant buy.

Wanted to get myself one , went to shop. Bad bad attitude of the staff. They tell us is impossible to get. So what the point of Rolex launching it? Only mean for VVIP ?

Recently spoke with Angie in tech support, who managed my concern to an exceptionally high standard. Thank you for all your help

My husband gave me my Rolex Oyster on our wedding night. I gave him one too. Since then, I have had my watch serviced four times and now it has stopped. I took it to Rolex in St James's Square. They looked at it and a few days later presented me with a quote for £2,717 because they claim it needs a new dial and hands as well as a new bracelet. Surely, a watch like Rolex should last a lifetime? I have already spent more on servicing the watch than the original cost of the watch itself and because it has sentimental value I want to continue wearing it. The service department takes ages to respond.

Perhaps earlier in this company's history, its products were exceptional compared to its peers. Today, Rolex watches are mediocre in quality and extremely overpriced compared to other luxury mechanical watches. Despite the premium pricing, Rolex's customer service is horrible and its employees are often arrogant and disrespectful. This company will eventually ruin its own brand.

If you think buying a new rolex watch guarantees a quality product and after sales service think again !

This is a review of Rolex, not the retailer that helped me. They were excellent.

I sent my watch in to be serviced. They replaced the worn clasp with a different type that I do not like. When asked why they couldn't replaced it with the same type they refused to do so because "that's not what's listed as being fitted". They wouldn't even refit my old clasp (which still worked). I would've thought they would do what a customer asked. But no. They have a "we know best" attitude. This is poor from a supposedly premium brand.

Awful & highly unprofessional behaviour by the doorman who is now affecting the Rolex reputation.
First time I went, he literally opened the door for me and said nobody is free before then slamming it back in my face. Thought it was rude at the time but gave benefit of the doubt.
The second time I went (2 weeks later), he opened the door and again quickly said “there’s nobody available and we are not selling watches” and then tried to shut the door in my face again. I quickly asked how they operate if it’s not walk in, to which he replied through the door that it’s appt only. I asked what are the appointments for if they are not selling watches. Instead of replying he just shut the door in my face for my “attitude” and walked off??
I waited there until the manager came who apologised for his behaviour but to be honest it is so unacceptable and I would not recommend this shop due to its lack of professionalism and poor customer service.

great service. thank you

First time in store. Very friendly, accommodating and helpful service that has met all the expectations.

Ive always wanting to own a Rolex i decided that after i hit a mile stone in my career i should mark it with my dream watch. I have tried two authorized dealers and have quickly learned that unless you are willing to spend thousands of pounds on watches (not Rolex) and Jewlery that you just don't want or need. Then you have no chance of purchasing one unless you turn to the grey market and pay over the odds. Seem like Rolex have no power over their sales and the dealers are using this to their advantage. sad really! beautiful watches with a bad buying experience.

This firm relies on very unscrupulous marketing practices to raise the profile of what is quite an ordinary and dated product. Their watches don't compare to other more exclusive manufacturers and their dodgy practices really shouldn't be allowed in this day and age. Their marketing practices are illegal and it is only a matter of time until they are fully exposed.
Owning a Rolex is now a symbol of recognition that you have been conned!
I won't buy a watch or jewellery from any retailer that sell's Rolex, as being an 'authorised dealer' is a clear indication of poor business ethics, why buy from a firm who are setting out to scam you.

Appalling service experience
This brand is really sneaky about the so-called 'five year warranty.' From what I am learning, they will always find a reason not to cover the servicing or some aspect of the repair. After six weeks of waiting, I was indeed informed my warranty does not cover because there is an outside dent which means the watch has 'been in an accident.' There was no accident, just normal wear, and if that is what renders a Rolex not working after just four years - consider this my last purchase from this brand.
Incredibly poor explanation of what is actually wrong with the watch - i.e., none - just a list of things to replace and (non-competitive) prices to do it. The watch is in great shape and it feels really sneaky, to be honest, and disappointing from a supposedly luxury brand. Less than the cost, it's the service and comms, or lack thereof, that really put the nail in a decidedly poor customer experience.
Don't make the mistake of thinking this is a brand that cares whatsoever, they are just riding the wave of a long heritage (into the ground).

I would like to ask Rolex how all the grey market dealers are getting all the new watches and the grey market is charging 4 or more times msrp? Do you think your dealers are stupid are selling and getting kickback. You have a mess. Ruining the brand.

Old Bond Street London. Had an amazing experience last Thursday 4/11/2021. We was incredibly well looked after by the doorman Charles what a warm, welcoming character. We sat for almost an hour with the lovely Laura who took great care of us and listened to what we wanted to purchase. Look forward to our visit again hopefully very soon. Thanks guys it was a great start to our short stay in London.

I love my watch but why do i have to change my battery every 3 months and i also have to wait for at least 2 weeks before getting it fixed. For the amount the watches are sold for, customers should get better service. I love my wristwatch!