Rollx Vans Reviews 200

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the staff's kindness, knowledge, and helpfulness, making the process easy and straightforward. Customers consistently praise the exceptional customer service, noting that employees prioritize their needs and are always willing to assist, providing a reassuring and supportive experience. Many also appreciate the professional and friendly service, with several reviewers mentioning specific individuals who went above and beyond to ensure satisfaction and provide thorough explanations. However, some people mentioned issues with the product, specifically a recurring check engine light and transmission problems on a recently purchased vehicle.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be ambiguous, with many expressing strong satisfaction and loyalty, often... See more

Customer service

Customers had positive experiences with customer service, highlighting the excellent communication and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve Strain was so gracious and accommodating to our needs and many questions. I believe he has found the perfect vehicle for us which should make life much easier. We are thrilled to work with Ro... See more

Company replied

Rated 5 out of 5 stars

ROLLX has been a fantastic company that I’ve worked with for over 25 years. They helped me find my first adapted vehicle back in 2001 and provided an additional one several years later. They have been... See more

Company replied

Rated 5 out of 5 stars

I am a disabled vet and this is the first time getting a wheelchair vehicle. I had been going back and forth on different web sites and requesting information, but Rollx was the first to contact me an... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Rollex van company. They are very knowledgeable, considerate and helpful. I especially liked Rocky Nevin who knows what he’s talking about.

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Manufacturer

Written by the company

Rollx Vans is a leading provider of wheelchair accessible vans, proudly serving individuals, families, caregivers, and businesses across the United States. We specialize in new and used handicap vans, featuring our own high-quality, factory-direct Rollx wheelchair van conversions. By designing and manufacturing our conversions in-house, we maintain strict quality control and deliver dependable, affordable accessible vehicles built for long-term reliability. Our inventory includes both side-entry and rear-entry wheelchair vans, as well as ADA-compliant commercial wheelchair vans for transportation providers, healthcare facilities, churches, and organizations. Whether you’re looking for a personal use mobility van or a fully compliant commercial solution, Rollx Vans offers options to fit a wide range of accessibility needs and budgets. We make the buying process simple with competitive pricing, flexible wheelchair van financing, trade-in options, and nationwide delivery. With decades of experience in the mobility industry, our knowledgeable team is committed to transparent guidance and exceptional customer service. At Rollx Vans, our mission is to help customers regain independence and freedom through safe, reliable, and professionally engineered wheelchair accessible transportation solutions.

Satisfaction Guarantee at Delivery

Satisfaction Gurantee

We want you to be thrilled with your wheelchair accessible van purchase. That’s why we offer a 100% money back guarantee at delivery if our customers aren’t full satisfied with their wheelchair accessible vehicle. It’s also why we offer the longest lasting, most reliable minivan or full size van on the market backed by the best structural warranty in the industry – 7 year/unlimited mile warranty! We know that you will love our wheelchair vehicles, that’s why they come standard with the Rollx Vans guarantee.

Contact info

4.9

Excellent

TrustScore 5 out of 5

200 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I was very happy with the service and…

I was very happy with the service and treatment from Rollx Vans. To buy a vehicle online, sight unseen, was definitely new to me, and caused me some second thoughts. So far, though, things have gone very well. My only negative comment is that when it's time to go over how to run all the buttons and things, it's a lot to take in. I went from driving a General Motors car for about the last 30 years to driving a Chrysler Corp. van. Quite a change! Your booklet helped some, but some of the pictures of the user buttons were hard to vision in the van. In general, though, I would say that I am pleased with my purchase, and I would tell others to check out your website.

May 5, 2019
Unprompted review
Rated 4 out of 5 stars

We were treated very well during our…

We were treated very well during our experience with ROLLX. We had a problem with having our van ready in a timely manner. This problem was taken care of by being offered a newer van at a better deal than the original van that we were looking at obtaining. Our salesperson (Peter) and the Company president really stepped up and made the deal right for us.

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Great experience!

I had a great experience working with the people at Rollx. From the moment I first talked to one of their salesman
until the moment I received the van at my house I felt they were going out of their way to make sure everything
was just right. The salesman answered all of my questions and emails promptly and the technician spent more than an hour
with us to explain everything about the van. The van itself looked exactly like all the pictures and is working perfectly
for us. I checked out other wheelchair van dealerships in my area and none were as customer friendly as Rollx.

April 26, 2019
Unprompted review
Rated 5 out of 5 stars

Absolute Confidence. Yes

Yes, absolutely. We have partnered with Rollx for 25+ years to meet Larry's/our family needs. We never have had a time when we have been dissatisfied with Rollx staff and service.
Larry and Joan Molenaar

April 22, 2019
Unprompted review
Rated 5 out of 5 stars

All my experiences with paperwork and…

All my experiences with paperwork and delivery has been perfect.
Rollx knows what I need and want with no hassle. The vehicles
have been put together with care with no troubles. The delivery person gets right to work and is off in no time and I am ready to go.
The ramp works so well in all different situations so getting in and
get going is a charm.
Thank you
Vernon Johnson

April 19, 2019
Unprompted review
Rated 4 out of 5 stars

This is a great place

This is a great place, the shop is something to see. Rollx goes the extra mile to test the vans and work with manufacturers to keep factory warranty. I only had 2 small issues, wanting to put a trailer hitch on and the factory hitch is the only one that fits, would of been nice to know before making my appointment. Side door was not closing, found the trim is loose and needs to be hit back into place couple times a week. Otherwise it has been a great place to do business with.

April 16, 2019
Unprompted review
Rated 3 out of 5 stars

The arms are too flimsy

The arms are too flimsy. I've had them fall down on me, when I am trying to get into the seat. I wish the seat was leather. When I slide over, my pants want to fall off. The drink cup holder should go on the front of the arm. It is too unstable on the side.

April 10, 2019
Unprompted review
Rated 5 out of 5 stars

Great help getting a van.

Had check with other companies as I was looking for a van for my wife. Talk to Tony explain what I was looking for, he got one set-up the way we needed it. When I picked up the van was very happy with the way it looked and run. We have been out several times with no problems. Thank you

March 20, 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. They understood our needs and concerns. Once we made our decision everything was seamless when getting the deal done.

March 12, 2019
Unprompted review
Rated 5 out of 5 stars

I'm extremely pleased with the 2019…

I'm extremely pleased with the 2019 Dodge Grand Caravan I purchased. It is the third consecutive vehicle I've owned from this company. Rollx builds safe, reliable vehicles backed up by a solid warranty plan and makes the dreaded process of buying one nearly stress-free for the consumer.

February 24, 2019
Unprompted review
Rated 5 out of 5 stars

Excellence from start to finish

From searching for a vehicle, to purchasing a new van, through delivery, I had a wonderful experience! Everyone I worked with was friendly, professional and very helpful. This is my third van from Rollx. Each vehicle lasted ten to fifteen years and still was operational when I traded them in. I would definitely recommend Rollx to anyone looking for a wheelchair/scooter accessible van. It is an exceptional family run business.

February 20, 2019
Unprompted review

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