Romalarjewelry Reviews 

28
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers had a great experience with this company. Customers frequently mention that the jewelry is exquisitely crafted, featuring stunning stones and a solid, elegant build that greatly exceeds their personal expectations. Shoppers also deeply appreciate the perfect sizing and very lovely presentation packaging, noting that orders frequently arrive quickly and always look gorgeous upon delivery. However, some people mentioned that certain items looked noticeably different from the pictures advertised online or arrived in a smaller size than expected. Consumers occasionally experienced distinct discrepancies regarding stone dimensions, ring sizing, and overall physical appearance when compared directly against the original promotional photographs.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the magnificent designs... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the gorgeous designs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was a problem with my initial order due to an error in the ring's description on the company website. The center amethyst stone was significantly smaller than advertised. Romalar was quick to c... See more

Rated 5 out of 5 stars

I received my ring and it’s the most beautiful thing I’ve ever seen I’m absolutely obsessed with it. I was kept up to date with the whole shipping process! I got it engraved and everything and it arri... See more

Rated 5 out of 5 stars

After ordering a replacement wedding set, it arrived fairly quick and was beautiful. However the wedding band was different than the picture. After contacting customer service, I received a response q... See more

Rated 5 out of 5 stars

Great Company to buy jewelry from. Received my ring and it fit perfectly. I differently would buy from this Company again


Company details

Written by the company

Is There An Idea Lingering In Your Heart That You’Ve Never Found Elsewhere? Romalarjewelry's Bespoke Service Brings It To Life For You. You Are Not Just A Customer—You Are A Co-Creator. From Listening To Your Story And Vision, To Sketching Designs, Selecting Gemstones, And Handcrafting The Piece, We Are With You Every Step Of The Way. We Weave Your Emotions, Memories, And Personality Into Every Detail, Creating A Ring That Is Truly One-Of-A-Kind In The World. This Is The Ultimate Creative Experience. Your Secret Language Of Love, Personal Mottos, Or Lucky Symbols Can All Become The Most Touching Details In The Design


Contact info

4.1

Great

TrustScore 4 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 100% of negative reviews

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4.1

All reviews

(28)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely breathtaking

I received my ring and it’s the most beautiful thing I’ve ever seen I’m absolutely obsessed with it. I was kept up to date with the whole shipping process! I got it engraved and everything and it arrived earlier than the website originally quoted. I will purchase from them again for my daughter when she’s older.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & High Quality

Great! Quality looks great. Every experience has been smooth with great customer service. I would definitely recommend them and will continue purchasing from them in the future.

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Romalar Jewelry inferior

The Topaz ring that they advertise is very blue, what I received is almost white. Wish that I could attach pictures so that you can see.

July 31, 2026
Unprompted review
Romalarjewelry logo

Reply from Romalarjewelry

Hi Marie,
Thank you for sharing your concern. We understand that address information online can sometimes be confusing. Our company is based in Hong Kong, while our orders are dispatched from our fulfillment facility in Guangdong, China. The Fuzhou, Jiangxi address mentioned in your review does not match our official business or shipping information, so there may have been a misunderstanding. Please feel free to contact us directly, and we would be happy to provide further clarification.
Bests,
Romalar Jewelry

Rated 4 out of 5 stars

A Good Experience overall

Shipping was on time and came well packaged. The packaging and presentation was excellent quality. My only complaint would be lack of notifications between placing my order and recieving a notice that the item has shipped. A way to track what step the jewelery is currently at during the creation process ( something like 'Currently cutting gemstone,' or 'polishing and packaging') would be very helpful and help relieve anxiety when ordering from a online overseas retailer.

July 2, 2026
Rated 5 out of 5 stars

Lovely product and great customer service

There was a problem with my initial order due to an error in the ring's description on the company website. The center amethyst stone was significantly smaller than advertised. Romalar was quick to correct their error. The ring's description on their website was changed to the smaller size center stone. But Romalar made a new ring for me with the larger stone that was cited in error on the website. They honored the original price and expedited the new order. I am very pleased with the new ring. It's exactly what I was expecting. The setting is very well made and the amethyst is a lovely and bright shade of purple. I commend the company for taking responsibility for their error, correcting it and making sure I was satisfied . I am so impressed by their product and customer service that I plan to order from them again in the very near future.

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed!

It didn’t look like the picture which I saw!!!!

May 8, 2026
Romalarjewelry logo

Reply from Romalarjewelry

Dear guest,

Thank you so much for sharing your feedback. We’re truly sorry to hear that what you received didn’t look the way you expected from the picture — that must have been really disappointing.

To help us understand what went wrong, and so we can offer you a thoughtful solution, would you mind sending a few photos to our customer service team when you have a moment? You can reach them at support@romalarjewelry.com. They’ll personally review the details and follow up with a concrete plan to make things right.

We genuinely appreciate your patience and the chance to improve.

Warm regards,
Romalar Jewelry

Rated 5 out of 5 stars

Worth the wait

I was a bit annoyed that it was taking time to move from the facility, however my email was answered within 24 hours with an update. My ring came fairly quick after that and honestly it's gorgeous. So, so worth the wait. Excellent craftsmanship. I would 100% order from the again.

April 30, 2026
Rated 1 out of 5 stars

My ring color and clarity is nothing…

My ring color and clarity is nothing like what the picture looks like. I am very disappointed with this.

April 28, 2026
Unprompted review
Romalarjewelry logo

Reply from Romalarjewelry

Dear customer,

Thank you for sharing your feedback, and we’re truly sorry to hear that the ring’s color and clarity did not meet your expectations, especially compared to the product pictures.

To help resolve this for you as quickly as possible, could you please provide us with your order number and a few photos showing the ring you received? This will allow our customer service team to investigate the issue and offer the best solution

Please reach out to us directly at support@romalarjewelry.comwith your order details and photos, and we’ll prioritize your case.

We appreciate your patience and the chance to make things right.

Best regards,
Romalar Jewelry Customer Support

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