Romans - Aldershot Reviews 25

Thank you Vasco and the team at the Aldershot branch who were professional and very efficient; we successfully completed on our sale within 9 weeks.

Review of Romans Estate & Letting Agents – Aldershot
My experience with Romans Estate & Letting Agents in Aldershot has been extremely poor and deeply disappointing. Their property management is unprofessional, their contracts are misleading, and their conduct caused me to lose thousands of pounds.

Misleading Contract & Unauthorised Fees
My first management contract was signed face to face and clearly stated that there was no rent guarantee. However, Romans continued to charge me a rent guarantee fee regardless. I repeatedly asked them to remove this fee, but they ignored my requests and kept taking the money.

Later, they sent a new contract by email and asked me to sign it online without clearly explaining any changes. At no point did they inform me that fees or terms had been altered. I attempted to call them several times to confirm, but my calls were not answered. This behaviour felt deceptive and unprofessional.

Changes Made Without Landlord Consent
Romans accepted a no-deposit option for the tenant without properly informing or advising me. I raised serious concerns, explaining that a no-deposit scheme does not protect the property and asking who would pay for damages. Their response was unacceptable — they claimed there was “no difference” between a deposit and a no-deposit scheme, which is clearly untrue.

Severe Property Damage & Poor Tenant Management
The tenant caused extensive damage to my property. Because the tenant came from abroad, they did not know how to properly use heating, ventilation, or household facilities. To save on utility costs, they avoided heating and ventilation, used excessive blankets instead, and caused severe damp and moisture damage throughout the property.

There was:
No proper cleaning or deep cleaning
Significant damp and mould damage
Damage to the fridge
Damage to the washing machine and dryer
A burnt-out electric cooking hob
I had to replace all of these items at my own expense.
Unauthorised Check-Out & Further Damage

When I finally instructed Romans to move the tenant out, they conducted the check-out inspection without informing me. Shockingly, during this period, the brand-new electric hob was damaged again.

The property was left in a terrible condition:
No deep clean
No professional cleaning at all
No proper inventory or condition report shared with me

I was not informed of the check-out results and had to chase the documents myself.

Refusal to Claim Damages & Internal Blame
The refurbishment cost me thousands of pounds. I repeatedly asked Romans to claim compensation from the tenant for serious damage and replacements, but they ignored my requests.

In the final stage, different departments within Romans began blaming each other, refusing to take responsibility or make decisions regarding tenant charges. It felt as though they deliberately avoided action while keeping the money themselves.

Conclusion
This branch shows a complete lack of accountability, transparency, and professionalism. The staff attitude and management practices are totally unacceptable.

I strongly advise anyone to be extremely cautious before entering into any management agreement with Romans Estate & Letting Agents in Aldershot.

Romans Estate & Letting Agents – Aldershot
My experience with Romans Estate & Letting Agents in Aldershot has been extremely poor.

My original contract was signed face to face and clearly stated no rent guarantee, yet they continued charging a rent guarantee fee. Despite repeated requests, the fee was never removed. Later, they asked me to sign a new contract online without clearly explaining that fees and terms had changed, and my calls for confirmation were ignored.

They also accepted a no-deposit tenant without properly advising me of the risks. When I questioned this, I was incorrectly told there was no difference between a deposit and a no-deposit scheme.

The tenant caused extensive damage: damp and moisture throughout the property, damaged appliances (fridge, washing machine, dryer), and a burnt electric hob. I replaced everything myself. The check-out inspection was carried out without notifying me, no proper cleaning was done, and I had to chase the agent for reports and documents.

When I asked them to claim compensation for serious damage, departments blamed each other and no action was taken. The lack of accountability and professionalism was shocking.

I strongly advise landlords to be extremely cautious before entering into a management agreement with this branch.

Took a month to fix our shower, then refused to escalate and straight up ignored us afterward despite multiple attempts to chase.

Hello, I just want to say a huge thank you to Vasco and his team ! Very professional and helpful, good communication! Happy with the Property!

Awful people.
The contract is signing your property to them.
Lazy, no communication, In house surveyors. You may pay the fee, but they work for the purchaser.

Romans are the worst lettings company EVER do not use them I repeat do NOT use them.

My partner and I moved into a 2 bedroom flat back in 2022. The day we moved in the property was an absolute state drawing all over the walls, the property wasn’t professionally cleaned either. The curtains were awful. We ended up redecorating the whole flat and the landlord told us not to go over £100 on paint LOL. I had to fight to get this amount back. Fast forward 3 years my dad sadly passed away and we have moved back with my mum as she isn’t well. Romans are now demanding over £500 to have this property cleaned but we left it in better condition in what we moved in. I even got blinds professionally made which I left for the next tenant I know I am stupid right.

Just avoid this estate agent like the plaque. There staff don’t even reply to your emails or calls.

The stress this company is causing it’s absolutely disgusting.

I was very impressed with Charlie Bath’s professionalism and friendly service. He was always available to answer my questions in an honest and genuine way. He went the extra mile to find the perfect property for me, and made the process more enjoyable. Would deal with him again no problem!

Myself and Becca would like to take this time to thank one your team members Jacob,

This is are first time living together in a rental and being self employed this move was maybe little more stressful then other for myself and becca as well as probably Jacob, being self employed and trying to find time to get everything done and making sure I was sending over all the right forms he was incredibly helpful.

Jacob after a lot of work managed to get us in for the original move in date which for a while wasn’t looking to possible.

Jacob’s professionalism and patience was greatly appreciated from the first time we had a chat to the last, always checking up on how we were feeling and how it was going, from his kind words of support and couching us step by step

We would like again to thank him for everything.

Sam and Rebecca.

Our experience was horrible.

This was not because the buying process failed (which was frustrating). The company seemed to deliberately drag the process over several months, completing inquiries a few days before the expiration of the initial mortgage offer.

The company managed both the letting and the buying side, so they were possibly not bothered by getting the sales done.

After we received our mortgage offer from the bank, it took almost a month to get someone at the office to chase the owner for a sales contract. Took about 6 weeks for the sales contract to come through and about 2 months for routine inquiries to be completed.

We had inquiry questions such as:

"provide the location of the following:
mains electricity
mains gas
mains water "

Outstanding for almost 2 months even when Romans managed the letting side and could be expected to easily provide this.

Having to chase and call the estate agent almost every other day and sometimes not getting a response was a very mentally draining process.

Vasco has been so helpful in guiding us through the start of our selling journey, from advising us about EPC certs and helping us to download an app to process ID. He also arranged an amazing set of photographs, which we are so pleased with. The property only went live yesterday so we can only wait and see! The main thing we appreciate from Vasco is that is keeps us informed on a regular basis. Many thanks again

Health ruined by mould; upped rent £150 at the annual review and when I haggled this down, I was issued a Section 21 no-fault eviction 3 months later.

They're genuinely borderline predatory. It took 6 months to fix the flat windows which all had broken handles and did not seal, meaning in winter it was impossible to keep the flat warm. Black mould was present on the check-in report on move-in, and alongside that all the fixtures and fittings were marked as needing repair. I was put through a back and forth for 6 months to have the windows fixed, where they had 5 contractors come out to look at the issue and give a quote. Seemingly they were looking for the cheapest labour going.

That was over winter, meaning I was sleeping in a drafty and moudly flat for that time. Once the windows were fitted, they just put sealant over the mould which doesn't solve the issues.

Through out the eviction process they purposefully mislead and harassed me to apply pressure for me to leave. Directly contradicting advice given by the local council and citizen's advice. As an ambulatory disabled person, it's unfeasible to pack up and move your life within 3 months.

During this period, there were minimum 3 visits to the flat without my prior approval, with less than 24hours notice. Sometimes they would notify me at the end of a working day, so it'd be impossible to get my consent. All for surveyors to appraise the property which has been on the market for over 2 years with no traction.

Twice someone opened the door and walked into the flat whilst I was mid-work meeting. Which is just completely dehumanising and disrespectful.

Hollie at your Aldershot Branch is charming polite and very helpful and kept us inform all the way through

Romans have been both efficient and really effective from the start of notification given to sell the property

First impressions of Romans Aldershot are very good very professional and very likable. Long may it continue. Great with communication

I had great experience with Darshil and the Romans. They are top professional and i really like their work.

I recently rent a 3 bedroom apartment with Romans, Darshil Sheth made the process easy smooth one. I want to say thank to Darshil Sheth for his support and the Aldershot team.

As first time buyers, I can’t recommend Romans any more if I tried. We initially got a call from the team who suggested a house they thought we would love - I didn’t believe them at first! We had been looking for quite some time and we realised we were very fussy buyers.. well Romans completely understood our requirements and went above and beyond to make our journey to buying a house smooth and easy. I can’t thank Dan, Luke and Holly enough for all of their hard work, staying up out of hours to get the job completed, they really went above and beyond for us! So Thankyou very much for everything!

Totally unprofessional. Dire communications. No clue how to treat people. We were in a chain of 4 for a house move and due to this bunch of morons being totally clueless…..it hasn’t happened…..they just don’t give a damn…..don’t know how they are in business…

Excellent from start to finish. Helpful and good communication. Down to earth and a pleasure to deal with.

Romans is absolutely the worst lettings agent I’ve ever ever had the displeasure to deal with.

They've left my tenancy property unmaintained, denied liability for fixing them including heating during winter, charged extortionate fees for cleaning, and followed up with communications months later and charged for poor communications during arbitration. Utterly clueless communications and without a care for tenants in the world.

I've also sold several properties - both with Romans and without high street real-estate agent in the UK myself - don't bother with high street real-estate agents if this lot are anything to go by (their agents will all get paid a flat fee anyway if your house sells for 100k more or less - hence they will all value high, then high pressure to take the 1st offer!).

Instead of thousands of fees for poor service, one can easily save money by using one of many on-line sales agents that charge you literally pennies (Strike is one, there are many similar).

I would strongly recommend anyone considering Romans as their lettings agent to pick another agency due to the shambolic customer service and dreadful after care. I have little doubt it will be a similar experience once you've signed for them as seller, and you will be locked in for month/s.

Avoid at all costs.

Happy to provide Trustpilot full documentation if required for this shambolic company.