Romans - Bath Reviews 

82
TrustScore 4 out of 5

4.2

34 Southgate Street City Centre, BA1 1TP Bath, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have been with Romans for 28 years and they manage my Bath property. I live in Australia and rarely get the chance to visit them in person. I have always found that I they have managed my property... See more

Rated 5 out of 5 stars

I would want to express my gratitude to Jasmine Hardie for her tireless efforts. She goes above and beyond to assist with any problems pertaining to the rental of your property, whether it's a simple... See more

Company replied

Rated 2 out of 5 stars

Our experience of Romans (Bath) has been very poor. The property was not clean when our daughter moved in (including cigarette ends left by previous tenants) and faults do not get fixed. After a year... See more

Company replied

Rated 1 out of 5 stars

Completely awful agents. Throughout out time of being their tenants, the house wasn’t cleaned on arrival, tried to charge us twice when a previous tenant had already paid for a damage, we was given th... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Bath

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 34 Southgate Street City Centre, BA1 1TP, Bath, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.2

Great

TrustScore 4 out of 5

82 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(82)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and responsive staff

I was moving to Bath from Tokyo, and despite being so far away Romans made the process of applying for a tenancy and contracting very smooth. We were working with Amy from Romans and she was always super responsive and helpful with anything we needed. A great experience, I would definitely go through Romans again.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Nice agents, great service ❤️

Absolutely the best estate company I have ever dealt with.
Very professional, experienced and helpful agents.
Sometimes moving house can be overwhelming but Amy, Saffron and Hetties were really helpful and made the whole process smooth and easy.
Me, my partner and our little dog are really greatful for all the support received.
Highly recommend!!!

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid like a disease

I can’t believe this renting agency have a 4.4…. My two year renting experience is literally hell. I will talk more about how they scammed for all our £1200 deposit money and made us suffer all the way through when I have more energy to type

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality accommodation.

My son rented a house with fellow students. There were problems with damp in many rooms. The owner was known by a member of staff and disappointingly was never taken to task over the issue. Very unhelpful attitude from the agency.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Amy and the Team…

Excellent Service from Amy and the Team at Romans Bath, I have dealt with a lot of Estate Agents in Bath, Amy and the Team are by far the most professional and provide a consistent service level with a real attention to detail. MA

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended agency!

To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.

July 6, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Dear Beatrix Zomil

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Romans Bath office (AMY) was excellent

Romans Bath office was excellent. My main contact Amy is efficient, professional, very helpful. A pleasure to have dealt with her on my tenancy. One of the few staight-forward estate agency transactions that I have experienced in the past 40 years. Thoroughly recommended.

June 6, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Dear Jhl

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, great deposit scheme

May 11, 2022
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Dear Kweku

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

We had excellent service from Romans and especially our main contact Saffron Willmott. Every request was handled quickly and efficiently and Saffron was able to help with remote viewing of the property. She then supported us through the process, along with the full team and we are now happily renting the property. Recommended!

April 14, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Dear Paul Jennings

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amy is a wonderful professional who…

Amy is a wonderful professional who truly puts the client's needs first.
She is quick to respond and gives you all the information that is needed.
Wonderful experience!

April 27, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Dear Aida Abdikoglu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amy was absolutely wonderful and made…

Amy was absolutely wonderful and made the the whole process so easy. She was so professional but at the same time very genuine, and we got a sense that she really cared about our family.
Couldn’t have asked for a better person to guide us through the rental process.

April 21, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Dear Mark De’lisser

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amy recently helped helped us to obtain…

Amy recently helped helped us to obtain a very helpful valuation of our rental property. She responded really quickly to our request and provided all the information we needed. Really happy with the service.

April 3, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Dear James

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Special thanks to Saffron and the Bath team for quick responses and helping me with my new house move. Highly recommend.

March 29, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Thank you so much for leaving me a review!

Saffron

Rated 5 out of 5 stars

Amy and Saffron are wonderful hosts

Amy and Saffron are wonderful hosts; they were responsive to my calls, helpful when I needed them to be, and on time when it came to picking up the key. They are excellent representatives of the Romans.

March 17, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Thank you Mathew for leaving us both a review! We really appreciate it :)
Amy and Saffron

Rated 5 out of 5 stars

Very professional

Good, quick service from Saffron, she's a lovely cheerful, helpful person, always returned calls and did everything she could to resolve any questions.
Good communication and swift email exchanges. No issues at at all with the lettings team. thank you!

March 23, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Thank you Cristian! I really hope you love your new home.

Saffron

Rated 5 out of 5 stars

I had the pleasure of working with Saffron

I had the pleasure of working with Saffron during my first rental experience in the UK. She was incredibly understanding, informative, and quick to respond to my emails and phone calls. I greatly appreciated her support and guidance throughout the process, and I'm truly grateful for all of her efforts.

March 15, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Thank you so much Yasin for leaving me a review!

Saffron

Rated 5 out of 5 stars

Great service from Amy at Romans Bath

Great service from Amy at Romans Bath. Was able to sort out my delayed rent payment query in minutes. Always a good experience with these guys.

March 10, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

Good Afternoon David,

Thank you so much for leaving me a review.

Amy

Rated 5 out of 5 stars

Fantastic service

We were quickly able to get in touch with Romans after falling in love with a property they advertised on Rightmove, and arranged a next day viewing without any troubles. After the wonderful customer care provided by Amy, Saffron and the rest of the team in the Bath office, we happily signed the tenancy agreement and moved into our new home promptly. We were welcomed with warm regards, professionalism and outstanding communication. Thank you for everything you have done for us!

February 17, 2023
Unprompted review
Romans  - Bath logo

Reply from Romans - Bath

HI Vicky,

Thank you so much for leaving us a review, we really appreciate it. We really hope you love your new home.

Saffron and Amy

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