Mark, Nathan and Steve were a pleasure to work with during the letting process of my house with very clear comms, help and guidance at all times. Keeping me informed and working hard to secure tenant... See more
Company replied
Location
Switch locationSchool Road, RG31 5AN Reading, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderful, friendly and professional staff. Mark and Nathan were superb and a pleasure to deal with. They kept me informed of developments throughout the whole 'tenant find' process. I have not had pr... See more
Recently changed to Romans after becoming dissatisfied with another estate agent and their very poor handling of the rental of our property. Romans have been a breath of fresh air and we have had exce... See more
Subject: Re: The Flat, 7 School Rd, Tilehurst. Hi all at Romens. I would like to take this opportunity to thank all parties for their help and consideration with the Flat7ie ,the landlady for he... See more
Company replied
Company details
About Romans - Newbury
Written by the company
Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.
Book free sales valuation
Book free rental valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.
Your local property experts
Written by the company
- Whether you're looking to sell or let your home, our teams are on hand to help.
From start to finish, we cover all aspects of your property journey with our full range of services.
No matter your property goals, we work tirelessly to achieve them
From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.
Contact info
School Road, RG31 5AN, Reading, England, United Kingdom
Genuinely local, truly expert
4.1
Great
5 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support letting my property
Mark, Nathan and Steve were a pleasure to work with during the letting process of my house with very clear comms, help and guidance at all times. Keeping me informed and working hard to secure tenants.
I would highly recommend if you're considering letting your property out.
July 13, 2024
Unprompted review
Reply from Romans - Newbury
Dear Mr D Gale
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Wonderful and professional service
Wonderful, friendly and professional staff. Mark and Nathan were superb and a pleasure to deal with. They kept me informed of developments throughout the whole 'tenant find' process. I have not had previous dealing with Romans, however, this won't by any means be my last !
February 29, 2024
Unprompted review
Excellent service
Recently changed to Romans after becoming dissatisfied with another estate agent and their very poor handling of the rental of our property. Romans have been a breath of fresh air and we have had excellent service and help from Mark Porter and Lloyd Jacques. They achieved very quick turnaround to organise complete redecoration and other works to achieve successful re-renting of the house. Very happy indeed!
January 20, 2024
Unprompted review
Great people at Romens Tiehurst .
Subject: Re: The Flat, 7 School Rd, Tilehurst.
Hi all at Romens.
I would like to take this opportunity to thank all parties for their help and consideration with the Flat7ie ,the landlady for her understanding and kindness, thank you Romens for all your help, and most of all you Steve, you are a credit to your job mate Romens are very lucky to have someone so considerate and caring and I personally appreciate all that you have done for me and what I’m sure you will do to help my Brother Colin going forward, thank you again it’s been a great experience, and I will definitely recommend you to anyone who wants info on letting a home 👍, well done all.
Kindest regards Keith Hutt .
June 8, 2022
Unprompted review
Reply from Romans - Newbury
Dear Keith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
I would like to state how pleased we…
I would like to state how pleased we are with the support and customer care we always receive from Stacey. Without fail, Stacey supports us in the management of our property portfolio. She is always attentive, efficient and a delight to work with.
August 26, 2022
Unprompted review
Reply from Romans - Newbury
Good morning,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.