Romans - Reading Reviews 

I have had several property managers since renting through Romans and its not always been easy but Jessica Phillips (property manager) has been my property manager for some time now, she is without a doubt, the best property manager, she is keeps in touch the whole time, making sure issues are resolved as quick as possible. When Jessica is dealing with it, you don't have to worry if she is on it because she always is!!

I was in the process of purchasing a property through Romans Estate Agents in Reading. My offer was accepted, and I had already begun the paperwork on my end, including paying over £700 in legal fees. However, just before Christmas, I received a call from Michael Page, the manager at the Reading office, informing me that the seller might accept a higher offer. I was shocked, as my offer had been accepted and the paperwork was already underway. I was gazumped.

Mike then tried to get me to increase my offer, which left me feeling manipulated, and no choice but to increase my offer having had paid legal fees. When I questioned why viewings were still being conducted for a property that was supposedly off the market, I was given vague, unsatisfactory responses. I had used their recommended mortgage advisor and solicitor, so they could get the max commission from the sale.

If you're considering dealing with the Romans Reading office, I would strongly advise caution. Based on my experience, I would recommend that once your offer is accepted, you request a memorandum of sale and have a written agreement in place. This agreement could state that if either party pulls out, the other is responsible for covering the legal fees. That way, you can avoid the frustration I’ve faced after having already paid initial legal fees and loosing out.

Romans provides good and professional services.

Teddy

When we moved in we were renting through Drummonds.
Drummonds then sold to Romans and there the problems began.
Drummonds were OK about fixing things but when they were sold out Romans would fix things as they saw fit.
We told them that moss was growing in one wooden window. They only replaced it when the law changed and they had to.
The garden shed was part asbestos. When the roof was damaged it did not get repaired. When one of the walls was rot damaged it did not get repaired either.
We explained to the person who Romans sent to carry out the inspections that the triple trunk Leylandii tree in the back garden was too tall and needed chopping down, she seemed to think that it was not a problem. Later on one of the trunks fell down into several neighbours’ gardens.
When the washing machine and fridge both stopped working we told them that this had happened. I had my own washing machine and fridge I had brought from a previous place where I had lived I installed them and put the washing machine and fridge that had stopped working in the leaky shed.
We had an inlet pipe into the toilet leak several times. Each time it got repaired except for the last. They left it leaking and we put rags down to mop up the water. I tried washing them in my washing machine and the rags disintegrated blocking up my washing machine so it would not drain. The washing machine outlet was connected to the bath and sink so the sink blocked too. I opened my washing machine up and removed the lump of rag that was causing it to not drain. I put gaffer tape to tape over the pipe connected to the bath and sink and then plunged the sink, unblocking it.
I contacted the council. They forced the owner to get it sorted. He tried to get it paid for by his insurance. They sent someone to view the property and they representative asked me about the problem. The answers I gave her resulted his insurance either refusing to pay out or only agreeing to partly pay out. The owner agreed to have the bathroom redone and when it was the leak was also fixed. A plumber who had been called to assess the leak also noticed that the pan connector was leaking. This also was replaced. The owner was advised to replace the floor in the bathroom but he refused to do that.
A coil in the boiler spilt and water vented through an overflow pipe onto a neighbour’s extension roof. He had seen the failure of Romans or the owner to fix things so many times he took matters into his own hands. He went to the council who demanded that owner do whatever was necessary to fix the problem. When this failed he paid people to reroute the pipe so the overflow water flowed into out gutter.
Romans did send people to look into the matter and it several attempts before the plumbing company they were using sent someone who realised that that the hop water tank had a split coil. The hot water tank was replaced, thankfully.
Near to the end of our time with them the property was due to be sold. We reported that both drains were blocked and nothing happened.
Some of the problems were attributable to the owner refusing to pay for things that needed to be.
After we moved out, one trunk of the Laylandii fell down. The property ended up being sold at auction for less than the owner hoped to get for it. If he had carried out maintenance the owner would have been able to sell for a lot more.

Had a very disappointing experience using Romans as a tenant. At the end of your tenancy you are given the option of getting a professional clean or cleaning the property yourself (note that tenancy agreement states that the property only needs to be returned in the same state of cleanliness that it was in when your tenancy began).

Myself and my partner decided to clean the property ourselves and spent an entire weekend deep cleaning the house in order to save on cleaning fees, leaving the property in a superior condition to when we moved in (when the washing machine was full of mould, other parts dirty, prior tenant's possessions left in cupboards, etc.).

Despite this we were shocked when Romans asked for £400 in cleaning fees for a professional clean (from a cleaning company based in Portsmouth per the invoice hence why I believe this figure was so substantial), which they completely refused to budge on (I would later find out this was because they'd already contracted the cleaners before we'd had a chance to counter their initial offer of £400). We replied in depth, responding to each and every supposed issue with picture evidence from the start/end of the tenancy which was completely ignored, with Romans simply stating that the property hadn't been professionally cleaned and if we wanted to dispute the charge we'd need to go to an arbitrator of their choice at a cost to ourselves of £120 per our contract.

My advice to any tenants is to sort your own professional clean and then the liability is with the cleaners if the property is not up to Romans unrealistic conditions. They will also not ask you for an invoice proving a clean has taken place as we were repeatedly rebuffed when we asked for proof of invoice for a professional clean having taken place prior to the start of our tenancy.

Excellent support from Wendy and Kimberley in sorting out some issues which we have been stuck up with some tenants.

She is very patient and helpful to setup a communication channel between tenant and landlord. She is always around whenever we need assistance and guidance.

I’m so angry and so disappointed as well.
I don’t recommend anyone use the romans reading agents, everyone is soooo slow.
My shower boiler was broken, no one fix it more than 3 weeks until now, no one try to contact me , always said need to contact the landlord for everything when I have a problems , but the landlord always busy, I rent for 2 bathrooms, is suppose have 2 to use, but for a month , I just have one.
They are quick when they try to sales the house.

They are the best far away! I found a man Mr Sang he was very kind, patient for all questions and flexible with everything.

Chris Wilkins was very helpful, friendly and diligent through the whole process. Thanks for your help Chris!

All what I need from the first visit, Romans Reading.
Thanks Chloe and Ninda for all your support.

Staff and company very clear on what is required to be done. Very helpful.

Our property manager Kian Lewington always provides fast response to any issue related to letting or repair. We appreciate his help a lot!

I would like to give Jessica Phillips a 5* review. She always gives a good level of service.

I have had a great experience and first class services thanks to Romans Reading Property manager Jessica Phillips…Jessica Phillips professionalism is top notch…she possesses an excellent spoken and written communication skills and always provides useful, great and fast response and solutions to any queries I have which is amazing..thank you Jess for your excellent services

I’ve been renting with Romans since 2021. I love their professionalism especially Jessica Phillips. She is the best.

Mavis & Lily

I rent out two properties through Romans in Reading.
The service provided was excellent and I must thank Tim and Sang for their continued professional support.

I want to thank everyone who assists Reading Football Club at Romans Estate Agent, Reading Branch especially Suresh Rana Magar, he shows superb customer service, assistance and professionalism and goes out of his way to assist our needs, I want to say that Romans is one of our top preferred agents, who I feel comfortable dealing with.

I am writing to extend my deepest thanks to Michael Page and the rest of the Romans team for their exceptional assistance in selling my house. This was my first experience with selling property, and I could not have asked for a better outcome. The property was exchanged and completed within five months of my initial contact with Michael. I was assigned a dedicated viewing manager who kept me informed about all viewings and responses. Additionally, I was assigned a dedicated move manager who assisted me with all solicitor-related queries from the buyers' side. This manager made sure there were no delays from either side. Michael's guidance in listing the property at the right price and helping me navigate my circumstances and market conditions was invaluable. In short, I was thoroughly impressed with the quality of service I received from Romans. I would not hesitate to recommend Romans to all my friends. Once again, thank you to Michael and the entire Romans team for their hard work and dedication.

Mike Page has consistently given good advice and been most professional. I greatly valued his opinion, guidance and common sense. Chris was also excellent in liasing with our buyers and went the extra mile in visiting the property and also giving very sound advice. Would highly recommend both to any vendor, wanting sensible, constructive advice.