Romans - Reading Reviews 

117
TrustScore 4 out of 5

4.2

33-34 Market Place, RG1 2DE Reading, GB


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Rated 5 out of 5 stars

Hi, I'd just like to thank Benjamin Green and Hannah Rawlings at Romans in Reading for their incredible professionalism, help and patience during the recent sale of our Reading house. Ben was able to... See more

Company replied

Rated 5 out of 5 stars

We contacted number of letting agents and Companies. Some not responded at all or just make our moving hard. Finally we meet Romans Letting Reading and through their system we moved to new house just... See more

Rated 1 out of 5 stars

I understand the property market is extremely congested at the moment, but my experience with this agency went beyond what can reasonably be explained by high demand. There was a clear lack of... See more

Company replied

Rated 5 out of 5 stars

Roamns approach has been professional and I am quite happy with their services so far in my two month of engaugement with them. Specially I am very happy with their agent Mr Mark Porter who has been v... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Reading

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 33-34 Market Place, RG1 2DE, Reading, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.2

Great

TrustScore 4 out of 5

117 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(117)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

Good letting experience in Romans

The letting consultant Sang and letting move manager Abigail provided a lot of useful helps and question-answers, which make the whole letting experience is very good and comfortable. Romans is recommended and believable.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Sang's Excellent Services

I was pleasantly surprised with the helpfulness of your Mr. Sangharsha Gurung, Senior Lettings Consultant, when I collected the keys to my rented property in Green Park Village. Sang had been forthcoming not only to the matters related to my rented property, but had also had the things done like the hard-copy documents, etc which might not be his responsibilities, to say nothing of advising me about the know-how to a total stranger in UK like me.
I have to say that Sang's services is impeccable and hope that my compliment to him will be duly conveyed to him and his superiors.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

I have used Romans Landlord service for managing our house

I have used Romans Landlord service for almost 7 years. Kimberley Garcia Jones - Property manager for managing our property is simply awesome. She is always prompt responding the query and she make sure the landlord is always well informed about any issues that tenant are facing follow it up to till the end to resolve the issue. Kim is a great asset for Romans.
I would n't happy to use Romans services for my future needs.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Responsive Service from Jessica, Romans

Jessica Philips from Romans was brilliant in providing clear and responsive service and helped me resolve a concern. I am grateful for the speed and support in getting things done. Cheers Varun.

April 11, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Varun

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good friendly non pushy

March 24, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Gethin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I regularly interact with Kimberley…

I regularly interact with Kimberley Garcia at Romans and she always provides a great service.

March 17, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Tim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Helpful and efficient

We have been impressed with the help provided by Jessica. She is always prompt courteous and efficient

March 13, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Mike

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kimberley has managed my propery with…

Kimberley has managed my propery with care and professionalism , great to work with.

March 17, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Katie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The best property manager ever Kimberly…

The best property manager ever Kimberly Garcia Jones, there is no impossible things for her, she is our angel in this crazy world. Highly recommended and could give her min 10 star for her best care

March 15, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Adam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We are very happy with the service that…

We are very happy with the service that we had from Lucky Sherpa and all the team at Roman Reading. Within 3 days Roman had successfully letting our flat out. Lucky Sherpa deals with all our queries promptly therefore we would highly recommend Roman.

March 1, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Loretta

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thanks Jessica

Jessica is quick to reply, keeps us informed and is friendly. Great service, thanks.

March 11, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Five star for Nathan Stevens at Romans

Five star for Nathan Stevens at Romans. Nathan has been my property manager for almost one year. His professionalism and excellence is second to none. I'm really pleased with the overall services from Roman and I will definitely recommend to anyone who needs property management.

March 8, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Lynn

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kimberley Garcia has been excellent in…

Kimberley Garcia has been excellent in responding quickly and resolving any issues regarding repairs/maintenance and renewal of tenancy.Thanks

March 10, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

It is an absolute pleasure dealing with…

It is an absolute pleasure dealing with Kimberley Garcia Jones who manages our block of fats in Reading. She is attentive, proactive and a pleasure to deal with, we will be keen to use Romans for our next development due to good level of service provided.

March 2, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Gaurav

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Disappointed

Significantly dissatisfied with my experience with Romans in Reading. I have been letting my two properties through them for 5-6 years and recently realised that their customer service has dropped dramatically. To get anything done I had to keep following up 5-6 times. Also have been misguided a couple of times in tenant matter. I will certainly not recommend Romans for the monthly fee they charge for no service at all.

February 27, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Dixita Patel,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

5*s for Kimberley

My recent experiences with Kimberley have been very positive. She has resolved a number of problems with different properties quickly and efficiently.

February 21, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Jim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Outstanding service from a Rental Property Manager.

I have had the pleasure of working with Kimberly Garcia Jones as my rental property manager, and I can confidently say that she provided an exceptional level of service that exceeded my expectations. As a landlord, I have had experience with many property managers, but Kimberly stands out as one of the best I have ever worked with.

From the moment I met Kimberly, I knew that she was a true professional who was passionate about providing the highest level of service to her clients. She demonstrated a deep knowledge of the local real estate market and had an impressive track record of success in managing rental properties.

Throughout our working relationship, Kimberly was always punctual, reliable, and extremely responsive to my needs as a landlord. She took care of everything, from finding and vetting tenants, to handling maintenance issues and ensuring that rent payments were received on time.

What I appreciated most about Kimberly was her proactive approach to property management. She always kept me informed of any issues or concerns that arose, and she provided me with thoughtful and strategic advice on how to address them. She was also very efficient in her communication, and I always felt like I was a top priority in her busy schedule.

Overall, I would highly recommend Kimberly Garcia Jones to any landlord in need of a rental property manager. She is a true professional who is passionate about providing exceptional service, and I am grateful for the outstanding work she has done for me. Thank you, Kimberly, for all that you do!

February 17, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service from Roman Kimberley

Kimberley Garcia Jones​ has been my property manager for many years. Kimberley is very professional for managing my property and provides excellent service for all the aspects of assistance I needed. She is always helpful and responsive. I am luck to have Kimberley as my property manager.

February 17, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Hi I am a tenancy and i want tò thank…

Hi I am a tenancy and i want tò thank Alex Smith who promptly helped me tò solve any problem that we meet in the moving home process.
Simona

February 1, 2023
Unprompted review
Romans  - Reading logo

Reply from Romans - Reading

Dear Simona,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

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