Romans - Swindon Reviews 

133
TrustScore 4.5 out of 5

4.5

Aiken Road 27, SN25 1UH Swindon, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I rented with Romans once and never will again. They were nice and helpful to get me moved in then when I moved out tried to scam me out of my deposit with made up cleaning fees. They were r... See more

Rated 5 out of 5 stars

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing! We cannot wait to live many happy y... See more

Company replied

Rated 5 out of 5 stars

We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, court... See more

Rated 5 out of 5 stars

Jade has made what could have been a difficult rental period so much easier to handle and we are very impressed with her forward thinking and enthusiasm. Always felt she had my best interest at heart... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Swindon

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • Aiken Road 27, SN25 1UH, Swindon, England, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(133)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Jordan was very helpful, easy to contact friendly and knowledgeable. Highly recommended! Life time legal charged me a monthly fee which I did not want. I had to chase them to cancel the DD I didn’t want, I couldn’t find an opt out option on there website.

July 6, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Jenny

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jordan a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service provided by the team and Christine is always friendly and polite and extremely helpful with my queries. Thank you Romans.

June 19, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Laura

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Above and beyond

We use romans as our letting agent, they have provided a great service and made the whole process hassle free. Helping wherever they can, special mention to Christine who has gone above and beyond for us.

May 17, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Hello

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Local Branch Manager & Team

Local Branch Manager, Jordan Rogers and Swindon Taw Hill team were great. Really managed a long difficult process well. Always available and kept me updated when needed.

May 3, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear James

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

As a Landlord

As a Landlord, Romans and before them Dewhursts have looked after me for many years and provided an excellent service, particularly Christine Lancaster, who is immensely patient and professional and the team as a whole are great to deal with.
David Fielder

May 1, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Hi

Thank you for your review and we are so pleased to read that both Christine and the team provided you with a professional service.

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Smooth and professional move process

I have recently rented a property through Romans (Swindon) and I couldn’t be more pleased with their service so far. Amanda (lettings department) was incredibly helpful and professional throughout the whole process, always ready to assist me in what was needed. Regarding documentation and finalising the renting process, I also dealt with Lorraine, move manager, who was also extremely professional and helpful. Highly recommended!

April 22, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Carol B Longhi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good customer experience

The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time and prepared for the meeting/view.
Another colleague called me in approx. two hours after receiving my question about a property accepting dogs.
It is the first time I have interacted with the Agency, and I am impressed.

April 24, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear D N

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Mark Davison was in charge of the…

Mark Davison was in charge of the entire process of our new home. He has been professional and efficient with all the questions and documentation we need! Thank you so much!!

April 1, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Soraya Uquillas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Gas leak

Hello, based on genuine experience when I had suspended gas leak in the house, I have received immediate reaction from Agency and professional support. The issue has been solved very quickly. My manager is Christine.
Kind regards,
Lesia Moscalenco

February 7, 2024
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Lesia Moscalenco

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service from Christine Lancaster

Christine Lancaster has been the perfect agent. She has been there over the 6 years I've been with Dewhurst/Romans. Whenever I had an enquiry or needed help she always had the answer and helped. She's been a star. Thankyou Christine.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and knowledgable. Highly recommended.

As a landlord I feel I can really trust Romans to ensure my property is being taken care of and myself and the tenants are important to them. I feel that I can ring Christine Lancaster for anything who has a very friendly and professional manner and is very familiar with my property. They have a lot of expertise and knowledge and I would recommend them to manage a property.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Christine Lancaster

Christine Lancaster is my property manager in Romans Swindon branch. She has always been diligent, professional and very efficient in all our dealings. I trust her knowledge and advice. She is also very personable.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Flat letting

This company managed my property for over 10 years. Always extremely efficient and helpful. Quick to organise any work that needed doing with local tradesmen.
I would highly recommend them as a letting agent.
Christine Lancaster in particular has always been extremely helpful and answers queries etc very promptly.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Romans Swindon review

I have been with Romans since they took over Dewhurst & Co in Swindon, under the care of Jade Small who is a pleasure to deal with. She deals with two properties for me and she is always courteous, helpful and friendly while also being very professional. She deals with issues promptly and returns calls when she says that she will. Hence the excellent review.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great Support!

Romans were amazing at helping myself and my partner find our first home! Mark supported us every step of the way, we couldn’t have asked for a better experience! Thank you Romans!

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been the landlord of a rental property in Swindon for a number of years and have always had excellent service, initially from Dewhurst which was then taken over by Romans. I am particularly grateful to Naomi Hamilton who only joined the company fairly recently. She liaised with the previous tenants over a tricky issue and was able to achieve a good outcome thereby avoiding a legal dispute. She then helped to organise maintenance work and a re-furb of the property extremely efficiently and she has always been a pleasure to deal with. She is definitely an excellent addition to the team at Romans.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Property Manager

We have been landlords now for over 10 years (first with Dewhurst and Co and now Romans) and would just like to place on record what a great job your property manager Jade Small does. She is always helpful and resourceful. Also she can be relied upon to respond to issues promptly and has been a great help to us as landlords. Jade is easily the best property manager we have had and is a credit to your business.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Romans Swindon

I have used Romans in Swindon to manage my rental property for a number of years and have always received excellent service. Christine is my property manager and always acts with great professionalism. She will speak to me directly if there is any issue and is always quick to resolve any problems in the best way possible. Christine is a great asset to the swindon branch.

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Shout out to Jade Small

Can I just say how good Jade Small is at Romans in Taw Hill, no question is an issue for Jade, Jade will always go above and beyond to ensure your kept upto date with the progress of your issue, Jade will always answer her phone, Jade is very professional and a credit to Romans

February 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look