Romans - Winchester Reviews 

44
TrustScore 5 out of 5

4.8

Exchange Square 27 Jewry Street, SO23 8RY Winchester, GB


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See what reviewers are saying

Rated 2 out of 5 stars

We rented a property through Romans, on a supposed "long term" lease. Having bought all new furniture, to fit the property, imagine our surprise when we received a "notice to leave" after only 10 mo... See more

Company replied

Rated 5 out of 5 stars

My daughter has been renting a flat through Romans Winchester for 2 years. Throughout the whole time Ceri Evans has been brilliant. Very helpful and professional and she has seen to any problems repo... See more

Company replied

Rated 4 out of 5 stars

Professional service, notably from Ceri Evans and Kim Bone who are experienced and knowledgeable.

Company replied

Rated 5 out of 5 stars

Thank you to the Romans Team, Winchester As expatriate landlords who rarely visit UK or our former home town of Winchester it is most reassuring to have our UK rental property managed by the highly c... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Winchester

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • Exchange Square 27 Jewry Street, SO23 8RY, Winchester, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.8

Excellent

TrustScore 5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(44)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Ceri - property manager

Until now, our experience with Romans has been fairly poor. But Ceri is a shining light in this organisation. Her communication (an essential quality) is excellent. She always keeps me informed, and makes sure the job is done. I have mentioned one date below, as requested, but Ceri's high standards are ongoing.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service

A quick note to say a massive thank you to Kim and the team at Romans for swift relet turnaround. Superb service and thank you for going the extra mile to ensure everything went smoothly.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

I want to express my sincere appreciation

I want to express my sincere appreciation for the exceptional customer service I received at Romans Winchester. Ash went above and beyond to assist me, displaying professionalism and attentiveness throughout. His willingness to help made my experience truly outstanding. Thank you for the excellent service!

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient service

Required information from Romans.
Ceri Evans the property manager from Winchester dealt with the request very quickly. I have always received efficient service from Romans.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Romans…

Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!

April 15, 2023
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Shiran

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service from Romans, thanks Ceri and Kim…

I have had great service from Romans over a number of years in managing the rental of my one bedroom flat.
In recent years Ceri and Kim the property managers have been particularly helpful in efficiently answering my queries and responding to all property issues.

March 20, 2023
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Michael

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Big thanks to Mandy Tann who has…

Big thanks to Mandy Tann who has managed the property we rent for two years and has always dealt with any issues promptly and effectively.

March 18, 2023
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Leah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Professional service

Professional service, notably from Ceri Evans and Kim Bone who are experienced and knowledgeable.

March 10, 2023
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Richard

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Dealing with the team at Romans was a…

Dealing with the team at Romans was a very enjoyable experience.
Especially dealing with ceri evans and Elise Jenner.

February 13, 2023
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Mr Webb

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Matthew Gullick is Amazing

Matthew Gullick in the Winchester branch was amazing, even when there were issues and hold backs he always maintained contact with both me and my father. Whatever we asked he would try to resolve and made the process smooth and fun. He smashed it and would definitely work with him again in the future.

January 27, 2023
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Shay

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Friendly Professional and Tailored service

Friendly, Professional and tailored service from Matthew at Romans Estate agents.

I have worked with many estate agents as a property invester, Matthew and Kyle have strived to deliver a professional service, tailored to my specific requirements. They have been friendly and honest throughout the process.

I highly recommend!

January 27, 2023
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Adam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I normally do not give five star…

I normally do not give five star ratings however due to all round performance and support, I feel in this instance it would be churlish not to have done

November 15, 2022
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Christopher

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

An outstanding experience

An outstanding experience : we feel that at last we are in the hands of real professionals . Matthew Gullick instantly saw the features of the flat that made it special and gave excellent advice as to the photos to be taken and on price

September 12, 2022
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Geoffrey

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thank you jo

I had a inspection from jo this morning and what a absolute delight it was,

Not only was jo professional but someone who made me feel at ease with her job in my home,

A wonderful human and if the next inspection is her I’d be more than happy.

Thank you romans for employing such a wonderful bubbly lady,

Thank you jo too,

May 6, 2022
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Dom,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 2 out of 5 stars

Long term lease? What long term lease?

We rented a property through Romans, on a supposed "long term" lease. Having bought all new furniture, to fit the property, imagine our surprise when we received a "notice to leave" after only 10 months. S
Talking to neighbours later, we found out that none of the previous tenants had been there for more than 12 months.
I reckon they just advertised it as a long term lease just to get someone in. Shabby treatment plus all the expense of having to move again!!

April 24, 2022
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear David,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

We have used Romans for our new home to…

We have used Romans for our new home to rent. The whole process went forward smoothly and the people involved from the Winchester brunch were all lovely and helpful. Highly recommended

April 21, 2022
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Nick,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent professional service

We have rented out our property near Winchester through Roman’s for over 7 years now and have always been impressed by their professional and efficient attitude. Over the years we have had one or two difficult tenants and in every case, the situation has been correctly and positively handled. Would have no hesitation at all recommending Roman’s.

April 20, 2022
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Anthony,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Romans always provide excellent…

Romans always provide excellent customer service! Whenever I needed something they were there for me. Thank you to all the team but particular thanks to Phil Hawkins. Phil is an admirable agent who's kindness and caring nature is a true testament to his character, he is a credit to the company.

April 12, 2022
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Above and beyond.

I am extremely satisfied with Romans in Winchester with regards to all there staff and especially with Mr Liam Wray who executed securing my new tenancy with absolute professionalism throught the whole process. Thanks to Romans Winchester all there staff and Mr Liam Wray I now have a lovley new home secured for me for when I come back to the UK all the way from Iraq. Romans is an absolute definite recomend for anyone looking to buy or rent a property, especially if your doing it from long distance and all by email.
Thanks Romans Winchester.

Regards Thomas A Laurie.

April 1, 2022
Unprompted review
Romans  - Winchester logo

Reply from Romans - Winchester

Dear Thomas,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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