Romans - Wokingham Reviews 

114
TrustScore 4.5 out of 5

4.6

23 Market Place, RG40 1AP Wokingham, GB


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Rated 3 out of 5 stars

I am being looked after by Anne-Marie Osbourne who is unfailing polite and communicative. I am disappointed that some work that needs to be done was not done before the current tenants moved in. Als... See more

Rated 5 out of 5 stars

I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all y... See more

Company replied

Rated 5 out of 5 stars

The whole experience was very easy & any queries were answered in a timely manner by Hollie who was always helpful & came back with any answers if she couldn’t answer there & then

Company replied

Rated 5 out of 5 stars

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver. He made the whole experience feel remarkably smooth. I appreciate his timely... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Wokingham

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 23 Market Place, RG40 1AP, Wokingham, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.6

Excellent

TrustScore 4.5 out of 5

114 reviews

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1-star

No recent history of asking for reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(114)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help !

Andrei was very helpful and was able to sort out and answer all the questions I had ! Would recommend Romans !

January 12, 2023
Unprompted review
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Reply from Romans - Wokingham

Dear Benjamin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Execellent service

People are nice and very helpful!

January 9, 2023
Unprompted review
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Reply from Romans - Wokingham

Dear Edwin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Shambles

Shambles

18 days and still we have not had our deposit back. We have now been told they will not be back until the 3rd Jan so will then be 29 days at least until they do anything. Over £1,000 owed and a young family of 5 just before Christmas
Over 21 different letting managers in 10 years. They managed to lose the master keys for the property and we did a 312 mile round trip to deliver them back early so the landlord could get the house on the market faster and despite being told we would be reimbursed of course we have received/ heard nothing. Terrible company who are living up well to their cow boy image

December 23, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Joe Stocker,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Anne-Marie was extremely helpful with…

Anne-Marie was extremely helpful with securing our property. She took the time on the phone to explain everything and all the questions we had have.

December 14, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Megan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thanks Kerry and Romans

We dealt with Kerry from start to finish whilst one of her colleagues showed us the flat. Honestly, I couldn't wish for a better service from any estate agents, they were informative, approachable and happy to help with all the questions we had. We viewed the flat on the 6th and moved in on the 14th, the process was so swift and smooth, honestly I am so glad I dealt with you all as you made the experience worthwhile. I really appreciate how swift everything was and how you were always happy to help. When we went into Romans Wokingham as well, all the staff were happy to help and I would honestly recommend Romans Wokingham anyday! Thanks alot to you all

November 7, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Maisaa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thank you Kerry!

After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!

September 19, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Emily

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Ease of process

Ease of process
Knowledge of staff
Behaviour of staff

October 28, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Michelle

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good service and we are very happy customers.

We chose Romans to sell our property as Ian Lewis was the most professional and friendly of several we met. The sales process was well managed throughout, a buyer was found quickly and the sale could have been concluded quickly, but for issues with the purchase of our new property. Ian also assisted with that, where possible. Both properties complete in 1 week and we are happy to recommend Romans in Wokingham.

October 24, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Gordon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very good service

Very good service. Andrei was very helpful throughout the process of finding and moving into the new renting property.

October 12, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Vinoth

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Andrei Csomortani - Lettings

We’ve had mixed experiences with Romans as a company over the years however Andrei Csomortani at the Wokingham branch has been excellent in his approach, communication and follow up. Hopefully he’ll be around for a while to continue on with the high level of service he has provided. 5 stars!

October 16, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Max

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good experience Response times to calls was good

Response times to calls was good. Even if Ian was not around there was always someone available to assist. I was kept in the loop. Also, being very local meant I could easily pop in for information/updates where necessary. Fee policy was clear

October 14, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Wendy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fast

Fast, reliable and pleasant experience. Moving long distances can be challenges however Sam made the experience stress and constantly remained in touch to manage expectations. All round good experience.

October 1, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Liam Collins

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kerry and everyone helped me hugely in…

Kerry and everyone helped me hugely in locating a property perfect for my requirements. Also helped with finding the new tenant taking over the property that I was in. Incredible service thank you

October 5, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Grahame Roberts

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Romans Wokingham Kerry and team

Romans Wokingham team and Kerry were a great help, specially that it is my first time renting a property in the UK. They were very patient with all my questions and the property check the box of everything I have asked for. Thank you Kerry and the team, I appreciate the support!

September 16, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Carina Prata Borges

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I am very satisfied with service I…

I am very satisfied with service I received from Isabella York. She was very quick to respond to me all my questions and requests so far.

August 22, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Sugata

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fantastic Service

Kerry went above and beyond helping to secure a suitable rental for my retired parents following a fire at their property. We were struggling to have offers accepted as we only needed the property for 12 months but with a very competitive market and multiply offers on each property most landlords opted for those looking for a more long term stay. Kerry, however, did a fantastic job finding an understanding landlord and helping us find a wonderful rental , thank you so much.

September 5, 2022
Unprompted review
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Reply from Romans - Wokingham

Thank you again for taking the time to let us know how we did. We really appreciate it!

Rated 5 out of 5 stars

Sam and Laura have been great in our…

Sam and Laura have been great in our move so far, we are in the final stages of the process and looking forward to a new chapter.

September 1, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Tony,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Kerry and the team at Romans

Kerry and the team at Romans Wokingham have been incredibly helpful in helping us find and secure a property. Would definitely recommend!

August 11, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Natalie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Pooja was most professional

Pooja was most professional in his handling of our rent review negotiations.

August 11, 2022
Unprompted review
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Reply from Romans - Wokingham

Thank you again for taking the time to let us know how we did. We really appreciate it!

Rated 5 out of 5 stars

Thank you Andrei and Courtney.

Thank you Andrei and Courtney.

We have been looking for a place to rent for quite a while now and once we contacted Romans everything fell into place. Andei found exactly what we were looking for. We couldn't have had a better experience. Everything was done in a friendly, professional, and efficient manner. We would not hesitate to recommend Romans to anyone wanting to buy, sell or rent a property.

August 18, 2022
Unprompted review
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Reply from Romans - Wokingham

Dear Pamela,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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