Easy communication with sales team though had to call them rather than after sales who kept me holding for a longer. Delivery arrived earlier than I expected with no warning. A few slates on my deliv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product and great value. Delivery was sooner than advised which is great but no attempt was made by the delivery men to get a signature. Would have been nice to be alerted of the delivery dat... See more
Company replied
Great service. Quick dispatch. One point is that the felt came as 1 delivery and the adhesive and nail another. Wasnt clear when ordering so was a little confused but it did all arrive on the same day... See more
Company replied
Roofing superstore is the our favourite online merchant for our loft products. I have been using this company for a few years now. I order online and in 48 hours I get my items well packed and undama... See more
Company replied
Company details
- Roofing Supply Store
- Construction Equipment Supplier
- Do-it-Yourself Shop
- Home Improvement Store
- Window Supplier
About ROOFING SUPERSTORE
Written by the company
About us
ROOFING SUPERSTORE is the UK’s largest online roofing supplier, offering a SUPER range of products from leading brands like VELUX, Redland, Calder and Eurodec – all ready to be delivered.We're the No.1 online VELUX retailer
ROOFING SUPERSTORE is the No.1 online retailer for VELUX windows for a reason. Speedy delivery on popular ranges, specialist support, amazing prices, and so much more make us the best place to get the UK's most popular brand of roof windows.Earn SUPER Rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Our history
Founded in 2015 by four former roofers, ROOFING SUPERSTORE was created to make sourcing building materials easier, faster and cheaper.Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692 760
- sales@roofingsuperstore.co.uk
- www.roofingsuperstore.co.uk
4.1
Great
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Roofing superstore
Roofing superstore, good product availability and price , but let down by delivery service, not being transparent, and requiring chasing on multiple calls
July 30, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Brian,
Apologies for the issues with the delivery and for this needing to be chased more than once! We fully understand that this must have been frustrating, and shall be picked up with the team. Thank you for bringing our attention to it!
We hope to see you again in the future.
Kind regards,
Phil.
Poor customer service
All delivered items were of good quality and no issues. Delivery was short of one item without which roof could not be fixed. Despite informing delivery staff of shortage, discussion with customer service and email correspondence (unanswered) after two days the issue is yet to be resolved. Items have been sourced elsewhere with no response to my request for refund from your company. Three stars is probably generous given the customer service response. Mine was not a large order, however, I would have expected better.
August 3, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning,
Apologies for the issues with your order! Unfortunately I cannot locate your order, but if you could kindly email feedback@cmostores.com or call us on 01752 692760 - our team shall be able to assist.
Apologies once again, and we look forward to speaking to you soon.
Kind regards,
Phil.
Reply from ROOFING SUPERSTORE
Hi Bill,
I am sorry to hear about the issues you're experiencing. As explained in my previous response, unfortunately delivery costs are determined by where the items are coming from, and the courier / service used.
There is nothing deceptive about our shipping costs, which are clearly shown at checkout stage prior to ordering. We are very clear with this, so that customers can make a decision about whether to proceed.
Kind regards,
Phil.
Do not buy from this company
Do not buy from this company. They will take your money and dont give you the goods, absolute scam! Companies like this should not be allowed to be in business. Absolute cowboys and by the looks of your reviews I am not the only one facing your scam!
May 21, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning,
I am sorry to hear you're experiencing difficulties with your order.
Unfortunately I cannot locate your order as your review does not show your order number - but if you could kindly email feedback@cmostores.com our team shall be able to assist.
"They will take your money and dont give you the goods, absolute scam!" - Unfortunately I cannot discuss order specifics, but we shall absolutely be able to investigate the issue and get a resolution in place.
We look forward to hearing from you soon.
Kind regards,
Phil.
Will NEVER use the shambolic lot again
Will NEVER use the shambolic lot again. Ordered some goods a week ago with a promise of "will pop you a delivery date across soon", have chased on the phone twice, told to wait while they contact the Supplier, still no delivery date given just a vague "next week sometime". I cancelled my order and have gone to a Supplier who actually makes an effort with their Customers
August 5, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Steve,
Sorry to hear about this! If you'd be so kind as to give us a call on 01752 692760 - or email feedback@cmostores.com with your RS order number, our team can chase a further update for you. Unfortunately, I cannot see your order details from this review, otherwise I'd give you a call.
We hope to hear from you soon, and apologies for the lack of updates!
Kind regards,
Phil.
Left delivery outside without contact
I apparently recieved an order, delivery pictures were taken of the items on my property and delivery driver stated delivered as instructed, but no phone call was made and items aren't there. No instructions were given nor any contact was made. Ridiculous, this company has no delivery instructions allowed so made their own decision and now im £1000 out of pocket, a reason why they are the cheapest.
August 4, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning Jot,
I am sorry to hear that the items were left without your consent. Unfortunately, I cannot locate your order due to your order number not showing in this review - but if you could kindly email feedback@cmostores.com with your RS number - our team shall be happy to help.
We look forward to speaking to you soon.
Kind regards,
Phil.
8ftx4ft insulation panels
From ordering the insulation panels to delivery very good communication from roofing superstore and fast friendly delivery service. Great value for money, nice to see old pride and commitment in a company still.
July 20, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Brett,
Many thanks for taking the time to review us! Great to see that everything was delivered quickly, and that you're happy with the service received.
If you need anything in the future, please let us know and we'll be happy to help.
Kind regards,
Phil.
Excellent service
Excellent service. Wide range of products in stock. Delivery was very fast, even though I ordered some bulky items. Website is very good and easy to navigate.
July 22, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Mick,
Thank you for reviewing us! I'm glad that you had plenty of variety to choose from, and that the delivery reached you quickly.
If there is anything else we can help you with in the future, please let us know.
Kind regards,
Phil.
They've got you covered.
Full range of materials at reasonable prices.
Nice web site makes it easy to order.
Delivery was spot on time and very helpful.
June 9, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning,
Thank you for taking the time to review us! We massively appreciate it and hope to see you again in the future.
Kind regards,
Phil.
shocking customer service
i spent over £2000 on an order which was schedule for next day delivery 4 days later i still hadn't revived the order and then only find out that the items i wanted to but weren't in stock and i would have to wait another 3 weeks until they were back in store and the person i spoke to on the help line was utter useless
July 28, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Bob,
I am sorry to hear this! We do advise that delivery lead times are estimated, however I appreciate that this is longer than expected.
Unfortunately I cannot discuss the order specifics, as this review does not include your order number - but if you could kindly email feedback@cmostores.com with your RS number, we shall be happy to help.
We look forward to speaking to you speaking to you soon.
Kind regards,
Phil.
Sold out of stock items
I bought a product, was sent an email to say it had been dispatched…… had the chase 4 days later only to find out they were out of stock and I had to wait another week if I wanted my items
Very poor service this time round
July 27, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning,
I apologise for this taking longer than anticipated! I can see that this order has now been cancelled, and the refund has been raised for you.
Apologies once again, and if we can help with anything else in the future, please let us know.
Kind regards,
Phil.
For price convenience and knowledge well done.
For price, convenience and knowledge well done.
The orders arrived on the days specified.
When i did have a problem initially with the order the customer service agent was able advise knowledgeably and quickly.
July 27, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning Mark,
Thank you for leaving us this 5 star review! I'm glad we were able to help, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Really quick delivery excellent item…
Really quick delivery excellent item would definitely use again
July 29, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Samuel,
Thank you for your 5 star review! Great to hear that this reached you quickly, and we look forward to seeing you again in the future.
Kind regards,
Phil.
I have left a review (you replied!) But…
I have left a review (you replied!) But you are still emailing, you lose another star!
August 2, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning Lewes,
I hope you are well! Apologies for this! I'm not sure why this has happened, as Trustpilot should only send one invite - and a reminder if it is not clicked.
Please accept my apologies, I'll look into it with Trustpilot to see what has happened. Thank you for bringing it to our attention and if you need anything in the future please let us know.
Kind regards,
Phil.
The bucket arrived damaged
The bucket arrived damaged, sent proof to supplier, supplier denies any damages and refuses to process a refund. This is despite me wanting to post back the broken bucket and its contents
July 28, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning,
I am sorry to hear of the issues with your order. I can see that you are in contact with our customer service team - who shall be back in contact shortly.
We look forward to speaking to you soon.
Kind regards,
Phil.
Highly recommended :-)
Very friendly and efficient service. Also great product knowledge and helped me navigate my way through buying a new electric velux and blind to replace and old manual one. Both items arrived very quickly. Good pricing too. Would recommend.
July 1, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Chantal,
Thank you for taking the time to review us! We really appreciate it and if you need anything in the future please let us know.
Kind regards,
Phil.
Unprofessional and Unreliable
Company lost my order….very unprofessional. Took ages to sort out replacement, miscommunication with delivery companies- total
disaster and delayed my project by 3 weeks.
July 7, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning Gurdev,
I am sorry to hear about the issues with your order - and the subsequent time to resolve it.
We apologise for the delay caused, and if we can help with anything in the future please let us know.
Kind regards,
Phil.
Part of the order delivered damaged…
Part of the order delivered damaged plus the roofing sheets still not arrived.
July 24, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Matt,
Sorry for the damage, and for items being outstanding from your order. I can see you are in contact with our customer service team, who shall be providing you with an update shortly.
Apologies once again, and we look forward to getting the matter resolved.
Kind regards,
Phil.
Have just finished my flat roof above…
Have just finished my flat roof above the kitchen, I wanted to no it was done properly so did it myself, epdm membrene and glue and decking risers all from roofing superstore, all the people I spoke to advised and checked my measurements on the phone, brilliant experience highly rate these guys.
July 29, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Steve,
Thank you for the 5 star review! I am glad to see that our team were able to assist you.
If you need anything in the future please let us know.
Kind regards,
Phil.
Stuff I’ve brought is ok
Stuff I’ve brought is ok, but shipping costs are extreme.
I want to buy a fixing kit for the verge system that cost less than £15. Shipping is £220
Think I’ll go elsewhere
July 29, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi SP,
Thank you for the review! Sorry to hear about the delivery costs. I assume that the kit in question comes directly from the supplier, who have set shipping rates. This works out great on larger purchases, however we understand that it works out quite expensive on smaller orders.
If we can help you with anything else in the future though, please let us know and we shall be happy to help.
Kind regards,
Phil.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.