Easy communication with sales team though had to call them rather than after sales who kept me holding for a longer. Delivery arrived earlier than I expected with no warning. A few slates on my deliv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product and great value. Delivery was sooner than advised which is great but no attempt was made by the delivery men to get a signature. Would have been nice to be alerted of the delivery dat... See more
Company replied
Great service. Quick dispatch. One point is that the felt came as 1 delivery and the adhesive and nail another. Wasnt clear when ordering so was a little confused but it did all arrive on the same day... See more
Company replied
Roofing superstore is the our favourite online merchant for our loft products. I have been using this company for a few years now. I order online and in 48 hours I get my items well packed and undama... See more
Company replied
Company details
- Roofing Supply Store
- Construction Equipment Supplier
- Do-it-Yourself Shop
- Home Improvement Store
- Window Supplier
About ROOFING SUPERSTORE
Written by the company
About us
ROOFING SUPERSTORE is the UK’s largest online roofing supplier, offering a SUPER range of products from leading brands like VELUX, Redland, Calder and Eurodec – all ready to be delivered.We're the No.1 online VELUX retailer
ROOFING SUPERSTORE is the No.1 online retailer for VELUX windows for a reason. Speedy delivery on popular ranges, specialist support, amazing prices, and so much more make us the best place to get the UK's most popular brand of roof windows.Earn SUPER Rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Our history
Founded in 2015 by four former roofers, ROOFING SUPERSTORE was created to make sourcing building materials easier, faster and cheaper.Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692 760
- sales@roofingsuperstore.co.uk
- www.roofingsuperstore.co.uk
4.1
Great
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
its an easy web site to order from which is important when time is an issue
delivery is normally on time
July 29, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Mark,
Thank you for taking the time to review us! We appreciate you taking the time to do so, and we hope to see you again in the future.
Kind regards,
Phil.
I am a gas engineer and I could not…
I am a gas engineer and I could not find anywhere to buy a cover for an exposed gas pipe on public path
The ease of ordering and quality of the product extremely good
It also b comes pre drill holes which I didn’t expect
July 24, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Darren,
Thank you so much for taking the time to review us! We massively appreciate it and are glad to have been able to assist you with finding the right products.
If we can assist with anything else in the future, please let us know.
Kind regards,
Phil.
Very helpful and polite staff
Very helpful and polite staff. Good experience. Fast delivery. Would definitely use again.
July 21, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning Bob,
Thanks for taking the time to review us! We're glad to hear you'd use us again, and look forward to seeing you in the future.
Kind regards,
Phil.
A well constructed web site
The process of ordering was very simple and the delivery was excellent.
The product was as expected and I was able to complete my project satisfactorily
July 22, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Hugh,
That's great to hear - thank you for taking the time to feed this back! We're glad to see this allowed you to complete your project, and if you need anything else in the future please let us know.
Kind regards,
Phil.
GREAT SERVICE NICE QUALITY PRODUCT…
GREAT SERVICE NICE QUALITY PRODUCT SWIFT DISPATCH AND DELIVERY WELL DONE AND COMUNICATION
July 18, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi David,
Thank you for taking the time to leave us this 5 star review! We're glad that this reached you quickly and with good communication.
We hope to see you again.
Kind regards,
Phil.
I am in the construction business and…
I am in the construction business and had a unique order to make, I obviously did my online research and made an enquiry with roofing superstore and never looked back!
The materials I requested were quite delicate but arrived on time and super wrapped and protected.
Excellent service.
July 10, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Philip,
Thanks for the excellent review! We're pleased to have been able to help, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Terrible experience from start to…
Terrible experience from start to finish. £32 delivery fee for a small box is shocking then unable to return the item. I would definitely not recommend using this website.
July 27, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Stephen,
I hope that you are well. Unfortunately I cannot locate your order with the details provided within this review - but if you could kindly email feedback@cmostores.com with your RS order number, our team will be happy to help.
Delivery charges are shown at checkout stage, and items can be returned within 14 days of receipt (unless they are custom made or shown as non-returnable at checkout stage).
If we can assist further, please let us know.
Kind regards,
Phil.
The kit arrived before it was expected…
The kit arrived before it was expected and was a good price for a branded product compared to other websites.
July 2, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Fiona,
Thank you for the 5 star review! We're very pleased to see that this reached you before expected to allow you to keep your project on schedule.
We hope to see you again.
Kind regards,
Phil.
Great Price. Brilliant Service
Spoke to Customer Service in one minute. Got good info. Sheets and fixings were over 50% cheaper than any other quote. With free delivery (others wanted £50.00 plus Vat). Arrived 3 days earlier than anticipated. Happy me. My very happy customers
July 20, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Stewart,
Thank you for the excellent review. We are very happy that our team were able to assist you, and that the items were cheaper than elsewhere.
We hope to see you again in the future.
Kind regards,
Phil.
Excellent customer service and…
Excellent customer service and delivered on time
July 9, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning,
Thank you for the 4 star review! We're glad your items arrived on time, and hope to see you again in the future.
Kind regards,
Phil.
Used superstore many times for Velux…
Used superstore many times for Velux windows .would recommend. Quick delivery no problems
July 23, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Garrath,
Thank you for the review! Great to see that this reached you quickly, and we look forward to seeing you again soon for your next order.
Kind regards,
Phil.
Excellent range of goods
Excellent range of goods, great price , good we’re here before the monies had cleared my account. Worthy of the highest praise . Excellent customer service from start to finish.
July 23, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Joseph,
Thank you for your 5 star review! We're very happy to see that everything arrived so quickly, and if you need anything else in the future please let me know.
Kind regards,
Phil.
Everything i asked for was delivered &…
Everything i asked for was delivered & care taken with delivery.
July 15, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Sandra,
Many thanks for the 5 star review! We massively appreciate it, and hope to see you again.
Kind regards,
Phil.
Ordered 2 items. 1 missing, damaged packaging all for £32.50 delivery
Only ordered 1 roof vent and adapter.
Delivery cost £32.50
Arrived 3 days late.
Box that arrived was battered, packaging of roof vent was damaged.
Vent adapter was missing.
Still no adapter sent out!
Very poor service.
July 18, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good afternoon,
I am sorry to hear of the problems you've encountered with your order. Unfortunately I cannot locate your order with the details in this review, but if you could kindly email feedback@cmostores.com with your RS order number, we'll be more than happy to help.
We look forward to hearing from you soon.
Kind regards,
Phil.
Ordered two VELUX FHC MK08 1045…
Ordered two VELUX blackout blinds listed on this site as 78cm x 140cm. What arrived has rails measuring under 129cm, an 11cm shortfall. That is not a tolerance variation, it is a different size to the one advertised.
Neither blind was fitted or used. One was never opened.
Under section 11 of the Consumer Rights Act 2015 goods must match their description, and under section 20 the cost of return falls on the trader where they don't. Despite this, I have been told I will be charged for the return.
Customer service has been slow throughout. The returns process has not been explained, no timeline for a refund has been given, and no one has yet addressed the 11cm discrepancy itself, only the charge for sending back an item I was never correctly sold.
I am still waiting for a resolution.
One star.
July 8, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good afternoon,
Thank you for your review, and I apologise for the issues you're facing.
I shall respond to your email now so that we can discuss this in a bit more detail, with the aim of getting the matter resolved for you.
I look forward to speaking to you shortly and assisting further.
Kind regards,
Phil.
I am still waiting for my refund
I am still waiting for my refund. The ordered Velux flashing kit was never delivered, I called you twice last week. You promised "to investigate the issue" and so far nothing happened. I was forced to order the same kit from another store to be able to continue with the ongoing roofing works in my house. The worst experience with online ordering sofar. I will wait a couple of days to see if there is any reaction from your side, otherwise I will taking my complain to the next level and (as IT professional) make sure the online world get informed about this experience.
July 20, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning Eb,
I am really sorry that nobody has got back to you. I shall ask our customer service team to provide you with an update today, as I fully appreciate that this needs to be resolved.
Apologies once again, and we look forward to speaking to you shortly.
Kind regards,
Phil.
Great prices and swift dispatch
July 10, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Mike,
Thanks for taking the time to review us! We hope to see you again in the future.
Kind regards,
Phil.
Very helpful
Very helpful, called me to warn that my order had a compatibility issue and fixed it. Very responsive
July 16, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Hi Anthony,
I am glad that we were able to resolve this before it became a bigger issue. Thank you for taking the time to review us, and if you need anything else in the future, please let us know.
Kind regards,
Phil.
Reply from ROOFING SUPERSTORE
Good morning,
Thank you for taking the time to review us! I'm glad to see that the process was easy, and that it arrived as expected.
We hope to see you again in the future.
Kind regards,
Phil.
Velux blind kit arrived safely, good service. No problems.
Velux blind kit arrived safely and worked. Very happy with Roofing Superstore for supplying it. Good communication. Thank you.
July 4, 2026
Unprompted review
Reply from ROOFING SUPERSTORE
Good morning Stewart,
Many thanks for leaving us 5 stars! We're very pleased that you're happy with your order, and hope to see you again in the future.
Kind regards,
Phil.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.