Rooleo Reviews 

74
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Another company who thinks it's ok to charge 3.5x the price for pokemon products, I hope these people go bankrupt for the cheek. If you can't get distribution then don't sell it!!

Rated 5 out of 5 stars

Came across this company while looking to purchase a Gundam TCG booster box. Not a company I was aware of so was unsure on what to expect. Service and quality of product was excellent. I made an enqui... See more

Rated 5 out of 5 stars

Excellent service overall, ordered a few times from rooleo so far and orders arrived very quick with my latest one arriving in under 20 hours from the time I made the purchase! Had to ask on the chat... See more

Rated 5 out of 5 stars

Super fast delivery, ordered a Thursday didn't expect it untill the Saturday but was delivered the next day, so I'm very impressed! The Five Nights At Freddy's plush was as expected but my son will be... See more

Company replied

Company details

  1. Children's Toys Store
  2. Gift Shop

Written by the company

Discover Endless Fun with Our New Online Toy and Game Store! Dive into a world of joy with our family-run online toy and game store! Explore our ever-expanding selection, enjoy personalized service, and find the perfect toy or game today. Join us for exciting adventures and endless fun! 1. Welcome to Toy Wonderland: Your New Favorite Online Store Welcome, dear fun-seekers and toy enthusiasts! We’re thrilled to invite you to our newly launched online toy and game store—a magical place where imagination knows no bounds. As a small family-run business, we’re dedicated to bringing joy to children and adults alike. Our virtual shelves are stocked with over 500 product lines, ranging from classic board games to the latest collectibles. We're here to make your shopping experience as delightful as finding money in your old jeans pocket. Now, you might wonder, what makes our store stand out in the vast digital realm? Well, let me tell you—we’re not just another e-commerce site. We’re your partners in play, curators of fun, and champions of creativity. We take pride in offering a unique selection, with new additions every day. It's like Christmas morning, but without the pine needles stuck in your socks. So, grab your favorite beverage, get comfy, and prepare to be amazed by the wonders that await you. We believe that toys are more than just objects—they are gateways to adventure, tools for learning, and catalysts for imagination. Our mission is to help you discover the perfect toy or game that will spark joy and create lasting memories. Whether you’re shopping for a birthday gift, a special occasion, or just because, we’ve got you covered. So, what are you waiting for? Let the fun begin! 2. A Family Affair: The Heartbeat of Our Store At the heart of our online store is a passionate family, dedicated to sharing the joy of play with the world. We started this venture not just as a business, but as a way to spread happiness and create a community of like-minded toy lovers. We understand the importance of quality time, creativity, and imagination in today’s fast-paced world. That’s why we’re committed to providing a carefully curated selection of toys and games that bring people together. Our family-run business is built on the values of trust, integrity, and customer satisfaction. We believe in treating our customers like family, offering personalized service and support every step of the way. Whether you have a question about a product, need help finding the perfect gift, or just want to chat about your favorite toys, we’re here for you. Think of us as your friendly neighborhood toy store, but with the convenience of online shopping. We also welcome your suggestions and feedback. We’re constantly on the lookout for new and exciting products to add to our collection, and we love hearing from our customers. So, if there’s a toy or game you think we should stock, don’t hesitate to let us know. Together, we can build a store that caters to all your playtime needs and desires. 3. Unleash Your Imagination: Explore Our Diverse Selection Step right up and explore our diverse selection of toys and games! From timeless classics to the latest trends, we’ve got something for everyone. Whether you’re a puzzle enthusiast, a board game aficionado, or a collector of rare action figures, you’ll find plenty to pique your interest. Our ever-expanding inventory is like a treasure trove waiting to be discovered. For the little ones, we offer a wide range of educational toys that make learning fun and engaging. From building blocks to interactive games, our selection is designed to stimulate young minds and encourage creativity. We also have a fantastic selection of outdoor toys for those sunny days when you want to get out and explore. Because, let’s face it, everyone needs a break from screen time now and then. But wait, there’s more! We know that toys aren’t just for kids. That’s why we also stock a variety of collectibles, puzzles, and games that are perfect for adults. Relive your childhood memories with our nostalgic retro toys, or challenge your friends to a game night with our extensive range of board games. Whatever your age, you’re never too old to have fun! 4. The Joy of New Additions: Fresh Finds Every Day One of the most exciting aspects of our online store is our commitment to keeping things fresh and exciting. We understand that the world of toys and games is constantly evolving, with new products and trends emerging all the time. That’s why we make it a point to add new items to our inventory every day. It’s like having a never-ending toy fair right at your fingertips! Our team is always on the lookout for the latest and greatest toys and games to add to our collection. We attend industry events, scour trade shows, and listen to customer feedback to ensure that we’re offering a diverse and exciting range of products. Whether it’s a hot new board game, a must-have action figure, or a unique collectible, you can count on us to keep you in the loop. We also love to surprise our customers with exclusive deals and limited-edition items. So, be sure to check back often and keep an eye out for those special finds. With new additions every day, you’re bound to discover something amazing each time you visit our store. 5. Fast and Friendly: Our Promise of Exceptional Service At our online store, we believe that exceptional service is just as important as a great selection of products. That’s why we’re committed to providing fast, friendly, and reliable service to all our customers. From the moment you place an order to the day it arrives at your door, we’re here to ensure a smooth and hassle-free experience. Our fast delivery options mean you won’t have to wait long to start enjoying your new toys and games. We understand the excitement of receiving a package, and we do our best to get it to you as quickly as possible. Plus, our fair pricing ensures you’re getting the best value for your money. It’s like finding a hidden gem at a yard sale, but without the early morning wake-up call. If you ever have any questions or concerns, our customer support team is just a click or call away. We offer support via email, phone, live chat, and website chat, so you can reach us in the way that’s most convenient for you. Our goal is to make your shopping experience as enjoyable and stress-free as possible. After all, shopping for toys and games should be fun! 6. Season of Fun: Join Our Exciting Promotions and Campaigns Who doesn’t love a good promotion or special offer? At our online store, we’re all about spreading joy and creating memorable experiences for our customers. That’s why we regularly host exciting promotions and seasonal campaigns to keep the fun going all year round. Whether it’s a holiday sale, a back-to-school special, or a summer bonanza, there’s always something happening at our store. Our seasonal marketing campaigns are designed to offer you great deals and discounts on a wide range of products. It’s our way of saying thank you for being part of our community and supporting our family-run business. Plus, it’s a great opportunity to stock up on gifts for upcoming birthdays, holidays, or just because. We also love to get creative with our promotions, offering unique themed events and contests that engage and entertain our customers. From toy-themed trivia nights to online scavenger hunts, there’s always something fun in store. So, be sure to follow us on social media and subscribe to our newsletter to stay in the loop and never miss out on the fun! 7. Join the Club: Our Exclusive Loyalty Program We believe that our customers are the heart of our business, and we’re always looking for ways to show our appreciation. That’s why we’ve created an exclusive loyalty program designed to reward our regular customers with special perks and benefits. It’s our way of saying thank you for choosing us as your go-to toy and game store. Our loyalty program is simple and easy to join. Every time you shop with us, you’ll earn points that can be redeemed for discounts, free shipping, and other exciting rewards. It’s like getting a gold star for being awesome! Plus, as a member of our loyalty program, you’ll gain access to exclusive deals, early access to new products, and special members-only events. But wait, there’s more! We also love to surprise our loyalty program members with unexpected gifts and bonuses. Whether it’s a birthday treat, a holiday surprise, or just because, we’re always looking for ways to make your day a little brighter. So, why not join the club and start reaping the rewards of being part of our family? 8. Get Social: Connect with Us for More Fun and Excitement In today’s digital age, staying connected has never been easier—or more important. At our online store, we love engaging with our customers and building a vibrant community of toy and game enthusiasts. That’s why we’re active on all your favorite social media platforms, from Facebook and Instagram to TikTok and beyond. By following us on social media, you’ll be the first to know about our latest products, promotions, and events. Plus, you’ll get a behind-the-scenes look at our family-run business and all the fun and excitement that goes into running an online toy store. We love sharing our passion for toys and games with our followers, and we’re always up for a chat or a friendly game of online trivia. We also encourage our customers to share their own experiences and join the conversation. Whether it’s posting a photo of your latest purchase, sharing your favorite childhood toy memory, or participating in one of our social media challenges, we’d love to hear from you. Together, we can create a community that celebrates the joy of play and the power of imagination. 9. Your Feedback Matters: Help Us Shape the Future of Our Store As a family-run business, we value the input and feedback of our customers more than anything else. We’re always looking for ways to improve our store and better serve our community. That’s why we encourage you to share your thoughts, suggestions, and ideas with us. Whether it’s feedback on a specific product, a suggestion for a new toy line, or a comment on our website, we want to hear from you. Your feedback not only helps us improve but also shapes the future of our store. By listening to our customers, we can continue to offer a selection of toys and games that truly meets your needs and desires. Plus, it helps us create a shopping experience that’s as enjoyable and seamless as possible. We’re committed to being a store that listens and responds to its customers. So, don’t hesitate to reach out and let us know what you think. Together, we can build a store that’s not just a place to shop, but a community where everyone feels welcome and valued. 10. The Future of Fun: Our Vision and Goals As we look to the future, we’re filled with excitement and optimism about the possibilities that lie ahead. Our vision is to continue growing and evolving as a leading online toy and game store, while staying true to our values and mission. We’re committed to expanding our selection, enhancing our services, and creating even more fun and engaging experiences for our customers. We also have ambitious goals for the future, including reaching new markets, establishing influencer partnerships, and exploring innovative marketing strategies. We’re always looking for new ways to connect with our customers and spread the joy of play. Whether it’s through exciting new products, creative promotions, or engaging social media content, we’re dedicated to making our store a place where the fun never stops. As we embark on this journey, we’re grateful for the support and loyalty of our customers. You are the reason we do what we do, and we’re honored to be part of your playtime adventures. Together, we can build a brighter and more playful future, one toy at a time. So, what are you waiting for? Dive into our online store and discover endless fun today. We can’t wait to help you find the perfect toy or game and create memories that will last a lifetime. Let the adventure begin!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(74)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It did not give me the right stuff

February 9, 2025
Unprompted review
Rooleo logo

Reply from Rooleo

We tried requesting order details from you but you didn't provide any. If you have a problem with your order we will do what we can to make it better. Please email us here: customerservice@rooleo.co.uk with your order details and the issue you had so we can investigate and resolve. thanks, Rooleo Team.

Rated 5 out of 5 stars

Great item Quick delivery

Great item Quick delivery, a little more pricey than the high street,1 happy little boy he loves the smiling critters

February 11, 2025
Unprompted review
Rooleo logo

Reply from Rooleo

Thank you so much! we try our best to be competitive but those darn big box retailers keep trying to squash us littlens!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look