rooms4kids 

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Rated 3 out of 5 stars

I have placed the order on 5th Jan and still waiting for the delivery of 2 mid sleeper birlea bed sets . I've been trying to get in touch to confirm the delivery date and have got no response from th... See more

Rated 1 out of 5 stars

Company has gone into liquidation. This company are to be avoided - they took my money, failed to deliver when promised and have totally blanked efforts to obtain a refund / communicate. Fear I'v... See more

Rated 5 out of 5 stars

If ordering large Furniture - do go to Rooms4kids! The 14 working days wait is worth it especially when you could receive for FREE a 2 man team - room of choice - time window and driver call on... See more

Rated 5 out of 5 stars

quick delivery (received before Christmas, was expecting way after!!!) Small issue with my product got in touch the company (got back to me 1hour later!) could not be more apologetic and helpful they... See more

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Rated 1 out of 5 stars

Apalling customer service

Table arrived badly damaged and after being accused of damaging it ourselves it was left to us to contact manufacturer to arrange delivery of a replacement. No follow up from supplier and no apology. Will not deal with Rooms4Kids again or recommend them to friends.

December 26, 2013
Unprompted review
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Reply from rooms4kids

Dear Helen
When your table arrived damaged, we dealt with your partner Nick to whom an apology was given, and he was extremely understanding. Nick then chose for replacements to be sent on a premium delivery service by Julian Bowen themselves who communicate the logistics of deliveries i.e when goods arrive with time slots. All Customer Service issues are always between us and Julian Bowen for the convenience of a customer and for accuracy. We would always exchange Julian Bowen products without quibble if there were any defects or damage, but Julian Bowen would always require a photo and part numbers for quality control and future improvements. Nick provided all this requested information to us, and thanked us for dealing with this efficiently.

Thank you once again, and let us know, if you require any further assistance as we can be contacted 7 days a week.

We have since sent two e-mails with the above explanation since your review, and have not received any response.

Rated 5 out of 5 stars

I'm in love with my sons bed.

We needed a bed for our new son, you see were are adopting and wanted something beautiful yet practical.

I saw this bed "on sale" on another site and it still wasn't as good value as on here.

The bed was delivered by the designers themselves. Purchase, delivery and quality has all been second to none.

We know he will love it as we do.

Oh, I almost forgot, we brought a wardrobe to match too, simply stunning.

My friends are all no queueing up to buy one.

Thanks!

December 24, 2013
Unprompted review
Rated 4 out of 5 stars

Ay ok

So far so good we received the goods as arranged and we received a phone call 10 mins prior to delivery which was excellent. Flat pack was all present and instructions were sound.

December 23, 2013
Unprompted review
Rated 5 out of 5 stars

Good contact from Rooms 4 Kids great bed easy to put together

The bed is great very sturdy a slight different colour from pic but still good. Easy to put together but will need two people instructions easy to follow and all parts labelled where needed.

Rooms 4 Kids stated 10 days for delivery and this was true matress came first then the bed a week later. Had a call about the bed two days before and then called on the day to give you a time

December 23, 2013
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient...!

We bought a day bed from you and were highly delighted with the speedy service, helpful over the phone advice and quick follow up when missing parts were dioscovered. We are very satisfied with the bed too. Thank you.
Clive Jones

December 23, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant products

We bought a bunkbedd for our daughters for Xmas and ordered with plenty of time, it arrived safely and very quickly in well packaged boxes. Two of the parts were actually damaged so I emailed the company and they were brilliant sorted it all out for us and got replacement bits within a couple of days, would definitely recommend x

December 23, 2013
Unprompted review
Rated 5 out of 5 stars

Xmas

I have purchased this before for my grandchildren - however this set one of the chairs is faulty

Service though was brilliant

December 23, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service, puts the customer first

I ordered the Julian Bowen Sleep Station and tall chest, some items were damaged so I had to ask for replacements, which were sent out promptly. Some of the replacements were damaged so I had to ask for more replacements to be sent, customers services got them sent out from Julian bowen no quibbles. So really happy with service.

December 22, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Bunk beds were lovely, look great, sturdy and easy to assemble. We did have a couple of pieces which needed to be returned as they did not match the excellent quality of the rest of the consignment...and I have to say that our problem was dealt with not only courteously and transparently, but also extremely quickly - within minutes even at an anti-social time of night, and our replacement parts were delivered rapidly.

December 21, 2013
Unprompted review
Rated 5 out of 5 stars

Amazing service!

I found the website easy to manage and was thrilled to be offered next-day delivery for a very small extra fee.The bed arrived on time and we found it both good quality and excellent service.Would certainly use this company again...no hesitation.

December 21, 2013
Unprompted review
Rated 5 out of 5 stars

happy second timer

This is the second time I have bought from this company and would do so again. Both times delivery was good and when I had a problem the first time with a Julian Bowen wardrobe, the manufacturer came out to check it and fixed the problem and finished the assembly.

December 21, 2013
Unprompted review

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